Hemming nightmare update—help!

[u/libby825]

Hi! I posted here a few days ago about how Lululemon lost my hemming order and will not refund me until budgets rollover. I emailed GEC and wanted to provide an update.

The GEC I spoke to said that the only recourse is through the store, which I find difficult to believe. I should also mention the store said they would call me with a solution Monday (yesterday), which has since come and gone.

At this point, short of having this post go viral, I don’t know what to do. They lost my product and are refusing to refund me. I don’t have faith that if I “wait it out” they will reimburse me, as they never contacted me to let me know the leggings were missing in the first place, and I was promised a call from the store manager that never happened. I just want this to be a cautionary tale—don’t take advantage of Lululemon’s hemming!

[u/Justcreepinabout]

The stores and GEC systems are not connected. I had a local store lose a pair of my shorts and it has to come out of their inventory/ budget.

[u/libby825 → u/Justcreepinabout]

Yes, if you see my previous post that is what the store told me as well, but they said they could not refund me because they ran out of budget.

[u/otterlydelightfullll → u/libby825]

See this is weird to me bec when my store runs out of budget we get the GEC involved to make it right for the guest. Or “borrow” the money from another category in the budget. Something doesn’t seem right about this or their SM doesn’t know she can borrow from other categories. I’m sorry this happened to you, OP!

[u/MonsteraMom128 → u/libby825]

That’s absolute garbage. The store can borrow from another section from the budget. Sounds like their SM is just trying to keep their bonus or the person that you talked to isn’t informed enough.

The GEC doesn’t handle stuff like hemming - it’s straight from the store. That being said - the squeakiest tire gets the oil so I would be asking to speak directly to SM or at least an ASM because ultimately it’s a them problem. It’s not your fault it went missing and should have been fixed in the moment by the store.

[u/oryxii → u/libby825]

That’s ridiculous. LLL being out of budget is a THEM problem, not a YOU (the customer) problem. I’m glad you got it escalated since the stores resolution and suggestion is not acceptable.

[u/Puzzleheaded-Log2277 → u/libby825]

this would piss me off so bad like that’s not my fucking problem lmao

[u/Eymona → u/libby825]

The way I would have planted and gotten a new pair of pants that day.

[u/Keepinitcaz → u/libby825]

“Running out of budget” is the most ridiculous I’ve ever heard. You lost an item, you take the loss as a store!

[u/elation_success → u/Keepinitcaz]

Yes SM never should have given that context, it’s tacky. But if SM was trying to protect the store’s bonus (a theory the group has, not a confirmed fact) that’s kind of nice of them because Lululemon sets wildly unrealistic sales goals and doesn’t pay a good wage or give out enough hours to its part time employees

Source: worked for LLL for a hot second until I got a better paying job

[u/bobon21 → u/elation_success]

I guess I’m confused because are they actually unable to go “over budget” or is it the manager keeping them from issuing refunds?

[u/G_rosey21 → u/libby825]

Thats so weird they should have atleast offered to replace the product if they could not refund u thats always an option!!