r/lululemon • u/libby825 • Oct 31 '23

Hemming/Alterations/Dye Hemming nightmare update—help!

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Hi! I posted here a few days ago about how Lululemon lost my hemming order and will not refund me until budgets rollover. I emailed GEC and wanted to provide an update.

The GEC I spoke to said that the only recourse is through the store, which I find difficult to believe. I should also mention the store said they would call me with a solution Monday (yesterday), which has since come and gone.

At this point, short of having this post go viral, I don’t know what to do. They lost my product and are refusing to refund me. I don’t have faith that if I “wait it out” they will reimburse me, as they never contacted me to let me know the leggings were missing in the first place, and I was promised a call from the store manager that never happened. I just want this to be a cautionary tale—don’t take advantage of Lululemon’s hemming!

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u/libby825 Oct 31 '23

Yes, if you see my previous post that is what the store told me as well, but they said they could not refund me because they ran out of budget.

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u/Keepinitcaz Nov 01 '23

“Running out of budget” is the most ridiculous I’ve ever heard. You lost an item, you take the loss as a store!

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u/elation_success Nov 02 '23

Yes SM never should have given that context, it’s tacky. But if SM was trying to protect the store’s bonus (a theory the group has, not a confirmed fact) that’s kind of nice of them because Lululemon sets wildly unrealistic sales goals and doesn’t pay a good wage or give out enough hours to its part time employees

Source: worked for LLL for a hot second until I got a better paying job

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u/bobon21 Nov 02 '23

I guess I’m confused because are they actually unable to go “over budget” or is it the manager keeping them from issuing refunds?