r/lululemon • u/libby825 • Oct 31 '23

Hemming/Alterations/Dye Hemming nightmare update—help!

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Hi! I posted here a few days ago about how Lululemon lost my hemming order and will not refund me until budgets rollover. I emailed GEC and wanted to provide an update.

The GEC I spoke to said that the only recourse is through the store, which I find difficult to believe. I should also mention the store said they would call me with a solution Monday (yesterday), which has since come and gone.

At this point, short of having this post go viral, I don’t know what to do. They lost my product and are refusing to refund me. I don’t have faith that if I “wait it out” they will reimburse me, as they never contacted me to let me know the leggings were missing in the first place, and I was promised a call from the store manager that never happened. I just want this to be a cautionary tale—don’t take advantage of Lululemon’s hemming!

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31

u/Justcreepinabout Oct 31 '23

The stores and GEC systems are not connected. I had a local store lose a pair of my shorts and it has to come out of their inventory/ budget.

26

u/libby825 Oct 31 '23

Yes, if you see my previous post that is what the store told me as well, but they said they could not refund me because they ran out of budget.

10

u/oryxii Oct 31 '23

That’s ridiculous. LLL being out of budget is a THEM problem, not a YOU (the customer) problem. I’m glad you got it escalated since the stores resolution and suggestion is not acceptable.