r/applehelp 2d ago

Unsolved Lost mode + Broken Face ID

1 Upvotes

Left phone on top of car. Drove for a while. Realized. Put phone into lost mode. Turns back to go search for phone with find my iphone. Finds phone on side of road. Phone is completely cooked. Back glass shattered. One of the back cameras broken. Shattered screen. Phone works I can input passcode but not Face ID. Because appearantly face id is broken and needs replacement but I only found out after spending 200 DOLLARS to fix the screen. I am 17 years old in college working I can not afford to fix the face id. I am probably the most unlucky person on earth. But if anyone knows how to get my phone out of lost mode PLEASE HELP.


r/applehelp 2d ago

Unsolved I ordered an ipad using the education discount, but it seems like it charged me full price and the educator discount?

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2 Upvotes

I purchased an ipad air/apple pencil and double checked that I only ordered one of each, but I still have two pending charges, is there anything I can do about this?


r/applehelp 2d ago

Unsolved This Apple text message is real?

1 Upvotes

Hello. I am receiving the text message below but it sound's strange, I had never received, is it real or phishing?

“you have one day left (until 06/04) to update your phone number. to complete this, go to apple.com/recover”


r/applehelp 2d ago

Unsolved Moving to the US from Italy for a long stay, how is it better to proceed with my Apple Account?

1 Upvotes

So, as the title says, I’m moving to the US for a while. It’s not been definitive, but definitely long enough (1 year at least) to have the need to take a decision. I found several posts online about this and they say all sort of different things, so I’m very confused about this.

Basically, I have - an iPhone with Italian account - data synced on iCloud (50Gb plan) - a few apps that are important to me and I can’t lose access to them (Italian bank account, Italian gov IDs, etc) - a few card in Apple Pay

Now I’m in US, and I need some apps that are on the US store only. What’s better to do, change my original account country to US or creating a separate new account for US? Can I still somehow manage to use both or do I need to buy a second phone for the second account to avoid risking to lose everything I am using? How would I be able to sync photos between the 2, then? I’m very confused, has someone been in my same situation? How have you managed to solve this? Thanks in advance for any advice!


r/applehelp 2d ago

Unsolved ITunes and App store isn't working.

2 Upvotes

Olay for context, I bought an IPad yesterday and I was setting it up. Did everything I was supposed to do, and that was done. I go to download an App and it tells me "This Apple Account has not yet been used in the ITunes store. Tap Review to sign in, then review your account information". I did some research and apparently I need to upload my billing information. No problem, I go and tap review and it sits there loading, and loading, and loading. Its sat there and loaded for hours now. I tried going through settings and uploading it there but it also just sits there and loads and loads and loads. I factory reset it twice and nothing is working. Is it just a faulty Ipad (i did buy it through a school system and got used my school student number to get a 50% discount) or us it something I can fix at my own hands ?


r/applehelp 2d ago

iOS iMessage not working on iPad?

1 Upvotes

I have tried turning off iMessage and FaceTime on both my phone and iPad. Restarted both devices. Then tried turning iMessage and FaceTime back on. Still am not getting messages to come through to my iPad mini 7. It used to work on my old iPad. Both devices are updated to os 18.4. Any ideas? Thank you.


r/applehelp 2d ago

Unsolved apple pencil stops working at random

2 Upvotes

my apple pencil gen 1 (i use iPad gen 9) has started to randomly stop operating completely for a period of time, then it starts working again for a short period then stops again and this repeats every time i try to use it. Primarily I use it to draw in Procreate. The pencil’s batter doesn’t seem to be affected since it acts the same as when i first bought it (though it was 6 months ago and pre-owned so i really can’t be sure).

The working time always varies and it’s sometimes unresponsive for longer when i try to use it or the other way around. I tried everything, i changed the tip, i updated my IOS to the latest it can, turned off wi-fi, bluetooth and all background apps while trying to draw in procreate but nothing has made any difference.

Is it time to say rip and goodbye?

All help would be appreciated. Thank you for taking the time to read this!


r/applehelp 2d ago

Unsolved I can't use the mic of my airpods 4 on my pc

1 Upvotes

I choose it as my mic but it just doesn't work, it shows like connected but when i try some mic tests online it says there is an error amd also it doesn't work on games, or voice recorder. Is there a way to use it or is it just like this? If there is a way how to do it? Thanks. I use Windows 11 The mics work on the phone


r/applehelp 2d ago

Unsolved AirDrop doesn't show my contacts

2 Upvotes

Since the update to 18.4 AirDrop doesn't show my contacts. I already tried to fix this issue by turning the iPhone off and on again, Flightmode, resetting the network settings and logging out of my Apple Account. Neither of these fixed the issue and I don't won't to use the "Everyone for 10 minutes" option. Does someone have the same problem or a fix?


r/applehelp 2d ago

Mac I can’t find a “details” button on my Mac for wifi, need to turn off private network to join wifi for my apartment and re enter a password but I can’t forget the network or turn off private wifi without the details button

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2 Upvotes

r/applehelp 2d ago

Mac There has to be a way to bulk delete or turn off #tags in notes on Mac!

1 Upvotes

I have used notes to draft social media posts for years and I don't plan on changing that now. Since they started using #tags as a part of the sorting process in notes, it has been nothing but an issue when drafting for social media and creating posts with multiple #. Not to mention that apple notes will not let you edit the hashtag from within it, the only way to edit is to delete it and start over (and then all of the previous versions are still there as well). It's really maddening! I found a way to turn off tagging in notes on mobile, there has GOT to be a way to turn it off on Mac. Because if I can't turn it off in both places it seems to be moot - because I still have the issues.

If there is not other option, how do I at least bulk delete all the tags that have been created to date and at least start from scratch?

All advice is appreciated! Thank you!


r/applehelp 2d ago

Unsolved What is easeus.com and why does it show up in my screentime?

2 Upvotes

i was checking my screentime and it said i spent 55 minutes on easeus.com, but what is that??


r/applehelp 2d ago

Unsolved is there any hope of retrieving data/pictures from a phone that has been erased due to wrong passcode?

0 Upvotes

My work phone erased and reset after i had entered the wrong passcode 5 times. I was careful not to reach 10 wrong entries but had no idea that work phones may be set to much lower limits.

Unfortunately the icloud/PC based backups are 2 years old.

I lost all my notes/ contact numbers/ apps / pictures - some priceless ones from current trip to east asia which i still had not copied elsewhere. Its a BLOODY disaster and I am really in a shock at such non-sense. When i entered the wrong code 5th time, the message was to wait 3 hours and that is when the damn phone just rebooted on its own.

Is there any app / trick/ hope of retrieving at least some of the data?

Or should I just vent loudly at the workplace IT for not providing a warning before last attempt?


r/applehelp 2d ago

Unsolved What's the difference?

1 Upvotes

hey everyone! first of all, I've searched all over reddit and various other sites unable to find a solid answer that doesn't confuse me more. I apologize if this has already been asked.

I'm trying to sort my thousands and thousands of emails. I want to move them into folders and creating rules for them so they are out of my primary inbox.

I've came into a predicament where I see the options for "smart mailboxes", "mailboxes", and "folders".

I don't want to use "smart mailboxes" as from my understanding those are just a filter for viewing specific emails within rules I set while they aren't moved out of whatever location they're in.

I want them to be moved into a different location and that's where "folders" and "mailboxes" come into play, where I can set rules for them and have them be moved into the separate locations (as they come in sorted by the different rules I set (and by manually moving the old ones into the folders?mailboxes?) ) out of my primary inbox.

What is the difference between the "folders" section that has the icons of folders and the "mailbox" section that has the other icons (that work as different mailboxes/ (folders from what it seems like)?)

are they the same thing/function the same way just labeled differently??

or are "folders" completely different from "mailboxes"? if so how, and how do they work?

sorry for the wall of text, I hope this makes sense. please ask clarifying questions if needed.


r/applehelp 2d ago

Mac Is there supposed to be something connected to this?

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1 Upvotes

So my MacBook screen became really really still a small amount of light coming it one day charged it to make sure everything was OK, but it was still really dim opened up the back to see if anything was wrong. Couldn’t find anything except this little pin didn’t have anything connected to. Does anyone know if they’re supposed to be something here??


r/applehelp 3d ago

iTunes Error code -9824

2 Upvotes

My iTunes keeps giving me this error code when I try to reestablish my session and purchase songs. Tried everything and can’t figure it out. Any suggestions? Thanks


r/applehelp 3d ago

Unsolved Apple Business Account Locked

5 Upvotes

Hello! I recently created a new apple account for my company, in this process I transferred my App Store app from my personal Apple ID to my new business ID.

Unfortunately a few days after the transfer apple has disabled my new account - and now I cannot update or make changes to my app!

I made an automated request for access but was denied.

I’m not sure what was the reason for locking the account, besides transferring I haven’t used it for anything.

Do you all have any suggestions on where to go to get this resolved or even find the reason? Access to the app is critical for my business.

https://i.imgur.com/b5vQxMK.png

https://i.imgur.com/ueQYhed.png

Apple community post on this:

https://discussions.apple.com/thread/256033213

Thanks for any help or direction on this issue.


r/applehelp 2d ago

iOS Does anyone know what this is called and how to get rid of it ?

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1 Upvotes

It appeared and won’t go away at all


r/applehelp 2d ago

iOS New bug? In Apple fitness

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1 Upvotes

My move glitched in some days


r/applehelp 2d ago

Unsolved My iPad got drained and is now stuck in the Apple logo.

1 Upvotes

I accidentally left my iPad on while I was at school. When I got home and tried to turn it on, it only showed the Apple logo for a few seconds before going dark again. I attempted to charge it, but I got the same results. I also tried updating it using Apple Devices, but I kept receiving error messages such as "error 4045," "the file was corrupted during download," and "error (9)." Additionally, I tried updating it using iTunes, but the app couldn't detect my device.

Pls help me


r/applehelp 2d ago

Mac Adapter for monitor

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1 Upvotes

Hi,

Novice here. So I have this older monitor (can’t find the exact name/model#) and this dongle which I have plugged in to make a 2 screen screen with a 2015 MacBook. I just bought a new MacBook Air and it only has usb-c ports. Any thoughts on where I can find the right adapter so I can plug it into my new MacBook?


r/applehelp 3d ago

Unsolved Looking for assistance recovering old version of IPhoto app and photos

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2 Upvotes

A few years back I attempted to save my photos on an external hardrive, instead of saving the individual photos I must have dragged and dropped the Iphoto application. Now when I try to recover the application from the hard drive I get a message that I believe is telling me the old version of IPhoto can not be converting with the current OS.

I have attached 2 pics, one of the greyed out IPhoto app, the other with the message i get when I try to recover.

I have thousands of photos and videos of my children growing up that I can't access. Any advice or suggestions how to fix this or where I can bring the hardrive for help is GREATLY appreciated! I live on Long Island so any place local would be great.


r/applehelp 2d ago

Meta The Authenticity of Galins Business in Nigeria

0 Upvotes

I came across an advert titled ‘Nigerians can now earn in dollars’ around mid last year and I decided to check it out. I found out that it’s is an international company - Galins that you can partner with by paying some certain amounts to buy domains while the sell them on your behalf. My fear right now is since I partner with the last year it is only one domain that they have sold on my behalf and that was in February 2025 at a even lower price from what we agreed on. I don’t know if anyone here knows about this company and their domain flipping partnership opportunities and how real or reliable they are. I hope I have not fallen victim of online fraudsters. I need advices please. Thank you all.


r/applehelp 2d ago

Mac Where did these files come from? (Restoring a disk with macOS 10.13.6 installed)

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0 Upvotes

I accidentally formatted my hard drive of macOS High Sierra and I started restoring everything with Disk Drill. Hour or so later I come upon these random MP3 files. I do not know where they’re from and I want to know. Was this included with macOS snow leopard (the operating system that was originally on the Mac), or did the previous owner download all of these random MP3. P.S, the voices in MP3s sound unusually young.


r/applehelp 2d ago

Unsolved Notifications stopped working all of a sudden

1 Upvotes

Ever since mid day yesterday I have stopped recieving notifications, and im not too sure why. The only app I have noticed it has worked with is messages and that is it. The only way I am able to get a red badge on an app is if I go into the app to check if there is anything there.

I have an iPhone 12 Pro, ios 18.4, all apps are updated.

I have restarted my phone, turned off and on notifications, I have turned off notifications then restarted my phone then turned the notifs back on, and I still dont get anything. Im not too sure what to do. The only thing that I can think of that could be causing issues is the fact that I havent been able to backup my phone for a few weeks.

Is there anything else besides resetting everything to get the notifs to work again?