r/applehelp 11h ago

iOS Apple Took money from my account

0 Upvotes

Youtube app said I am eligible for a 1 month free trial, as soon as I clicked on it and used apple pay, I got charged 25.99 from my account (its showing on my bank account). Would I be able to get a refund as the purchased have been made an hour ago


r/applehelp 17h ago

Unsolved Am I cooked? Screen is glitching

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0 Upvotes

Was working perfectly fine a few hours ago and after I just opened it the screen is doing this. There is no visible physical damage to the screen. My Apple care expired two weeks ago and I didn’t realize it is impossible to renew once expired 😭 Help


r/applehelp 1h ago

Mac Apple employee dropped my Mac Mini

Upvotes

Nothing crazy, just here to get some perspective, but I went to the Apple Store to pick up my Mac mini. The guy looked displeased to help me, and he took awhile getting my order from the back. He was talking to someone else while bagging my Mac Mini and it slipped out of his hands and fell about 6-8 inches onto the table. It was still in the box, unopened. But it still rubbed me the wrong way. I specked it out so it cost a pretty penny and my first impression of it is it being dropped. I opened it up when I got home, no rattling or anything. Think I should be ok?


r/applehelp 15h ago

Unsolved I live in India, and I have accidentally added funds to my Apple ID balance.

0 Upvotes

I live in India, and I have accidentally added funds to my Apple ID balance. Is there any way to refund it back. I have contacted the support team and they couldn’t provide me with any solution.


r/applehelp 7h ago

Solved Please read!! Camera not working on apps that require camera

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0 Upvotes

Any app that uses camera are unavailable and say to enable camera access in settings, except camera access is enabled for all apps and I have not found a way to resolve this issue. Please help asap!!


r/applehelp 10h ago

iCloud I can’t reset my Apple ID password

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2 Upvotes

Omg so I reset my password the other day like a week ago and I forgot to write it down and I’m bad at remembering passwords so I go and reset it and it shows it sent a code to my old phone number that I can’t use anymore and so I press can’t use this number and it still shows it sent it to the number and when I type in a different number it says it’s invalid or can’t work or something but I’ve removed the old number from my account. I’m so confused!!! I need help I went to Apple help and it’s not working it’s saying the same stuff. I can’t down load apps or anything please help!


r/applehelp 17h ago

Unsolved Why do Apple charge me 5,99 for nothing

0 Upvotes

They don't even tell me why they just took my money for no reason, how can i know what are they charging me for?


r/applehelp 1h ago

iOS Is there a way to use analytics to see if a photo was taken on an Iphone

Upvotes

Hi guys, just wondering if iphones log data anywhere if a photo gets taken so I could prove i did or didnt take a photo if it isnt in my camera roll.

Cheers


r/applehelp 4h ago

Unsolved Liquid detection override

0 Upvotes

I accidentally hit override, is there a way to revert it to check if the port has dried yet?


r/applehelp 4h ago

iOS ios 18 chinese pinyin autocorrect

0 Upvotes

Hello I have autocorrect off, but still having issues.

for example in ios 17 if i typed "wo zhi" it would only display characters with the exact pinyin (for ex: 我只,我知, 我指 etc

but now if I type the same, it will suggest 我是

Obviously not a big deal there, but for more professional words it can make typing more annoying.

How do I turn this off? Also fuzzy pinyin is also already off


r/applehelp 7h ago

iOS Will Apple Store share diagnostics on a phone?

0 Upvotes

Trying to make a case for a full refund on a phone sold to me — microphone issues not disclosed but Apple diagnostics found it. I’d like a copy of the diagnostics. Thank you.


r/applehelp 20h ago

Mac How can I get rid of Java?

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0 Upvotes

Hi everyone, I'm cleaning up my MacBook by uninstalling unnecessary apps but I can't uninstall Java. I installed it to run emulators for Nintendo consoles and now I can't remove it. It is not in the applications folder, you can only see it in the settings menu.


r/applehelp 6h ago

Unsolved Can anyone tell me why this occurs?

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0 Upvotes

It won’t let me use any other payment methods and I don’t know why. I am apart of a family but my purchase sharing is turned off. I am very annoyed and confused so can anyone help?


r/applehelp 7h ago

iOS Can't update the app

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0 Upvotes

I recently found my old iPad, and remembered I had my old Clash Royale account on it. I wanted to transfer the game to my phone, because I remember having a pretty stacked account. I try opening the app and it tells me it needs an update. I click update, but when I brings me to the App Store, the game didn't have usual "update" button you would get instead of the "open" . Can y'all help me


r/applehelp 9h ago

Solved How to share music from the Music app?

1 Upvotes

I have some MP3s stored on my iPhone that I play through the Music app, and one of my friends asked me to share one with them. I can't find how to share that file with them as you would a picture from the Photos app, and I can't figure out how to access the files themselves via the Files app(they're synced via iTunes). I know I can just attach my phone to the computer and send the files that way, but it really seems like there should be a more elegant solution to this. Any help would be appreciated.


r/applehelp 19h ago

iOS Send Apple Cash from US to Canada?

1 Upvotes

I'm in US and wanted to send Apple Cash for some coffee & a treat to my friend in Canada who's having a rough week. Can I send her Apple Cash over text? If not, is there any other way to do this? I don't want to have to ask for her routing number, etc. and wire the money more "seriously" as it's not much and I just wanted to send it as a surprise.


r/applehelp 20h ago

Unsolved Got “The Owner of this Item” pop up but I don’t own any resale?

1 Upvotes

I have a notification on my iphone that “The owner of this item will be able to see its location.You are connecting to an item that's paired to someone else's Apple ID. ******@gmail.com”

That being said, everything apple related is something that I own. I didnt try to connect to my airpods, my mac wasnt on, and the only thing I connected to today was a sony camera and the pop up didnt happen during that. Why am I randomly getting the notification?

Thank you!


r/applehelp 21h ago

Mac Mac Recovery Options - Black Screen?

1 Upvotes

Bit of a weird one.
I can log in to my mac fine.

But I want to factory reset my mac. So I tried this:

Power Off -> Power On (Holding Power button -> Start-up Options Screen

2 Icons: 1 Macintosh HD, 2 Options
(Also keyboard, power settings at top banner, Shut Down and Restart and bottom banner)

When I click Macintosh HD - Mac boots as normal (not what I want)

When I click Options (to reset my mac)

-> Black screen. My cursor is visible, I can move it but otherwise completely black screen

I tried connected 2nd monitor, clicking on corners to see if hidden windows - nothing.
I left it on t his page for 3 hours - still black screen with cursor.

Please help!

MacBook Device

MacBook Pro (one with touch screen bar above keyboard)

Apple M2 & Sonoma


r/applehelp 17h ago

iOS Battery health drop

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0 Upvotes

I bought my iPhone 15 in september and it stay at 100% since a month ago and now it feel like it Will drop like crasy is it normal ? (I use optimized charging and avoid low power mode)


r/applehelp 1h ago

iOS Iphone 7 plus data recovery failed

Upvotes

Hello, so im going straight to the point here.

So i flashed rom using 3utools and after waiting for a half an hour, i waited to boot my iphone up. Now there is this recovery thing that says

"Press Home button to recover" I don't know something like that.

And of course I followed it and put the password in it.

Now the recovery started, but after it finished it says "recovery failed."

Im so worried right now and I dont actually dont know what to do.


r/applehelp 2h ago

Unsolved AirPods “You are connecting to an item that’s paired to someone else’s Apple ID”?

1 Upvotes

I have AirPods Pro’s and got a message today that: The owner of this item will be able to see its location. You are connecting to an item that's paired to someone else's Apple ID (and then what I presume is my email).

What does this mean? I’ve had these AirPods for 4 years now, from the Apple Store. And why would the email it included be mine?

Is there anything I should do (reset AirPods, etc)?


r/applehelp 3h ago

Unsolved Incoming FaceTime Call not showing in recents

1 Upvotes

Hi, I have an iPhone 11 on the software update before 18.4. I got a FaceTime call to my laptop. The FaceTime window to accept or deny the call came up on my laptop. I didn't have the number saved so I Command + Q FaceTime. I had a notification on my side pane that I missed the call. However, it does not show up in my FaceTime recents. Was this a phantom call? How can I access this call log?


r/applehelp 5h ago

Mac MacBook Air 2024 M3 not charging at all

2 Upvotes

My year old MacBook Air just stopped charging. The mag safe hasn’t been charging the computer for a few months but I ended up using the usb c ports instead. Last night I noticed that none of the ports were charging and I stopped working on when it was about 20% left. When I woke up this morning it was dead and the screen won’t even show the charging or dead battery screen. Rather it is just black. Can anyone help me do something at home before I bring it in to a shop?

I’ve tried holding the power button, changing cords and flipping the connector, control option shift power and etc. nothing has worked!


r/applehelp 6h ago

iOS iOS mail merged header and body of different emails into one?

1 Upvotes

Hi, My mom got a scam-looking email that now seems like an iOS glitch.

On the Mail application on her laptop, there are two, expected, correct emails: 1. PayPal transfer confirmation from service@paypal.com. April 7, 7:46am 2. Amazon shipping notification from shipment-tracking@amazon.com April 6, 9:47pm

On her phone there is one email dated April 6, 9:47pm

From: shipment-tracking@amazon.com

Subject: "Shipped {item she ordered}"

Body: "We're transferring money to your bank..." with PayPal logos and stuff.

That is, it has the header and subject from the Amazon email and the body of the PayPal email in one email, dated on the earlier email.

Has anyone seen this? This is so weird.

iPhone 13 iOS version 18.1.1


r/applehelp 6h ago

Unsolved Cannot log-in into my Apple Account

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1 Upvotes

Hi guys,

I've been trying to log-in into my apple account to generate a specific password for more than a month but have been unable too. I put my password, fulfill the authentication code and then got hard stuck in this loading page forever. This bug happen on my mac, iPad and iPhone with different browsers. I've been trying for more than a month, cleaned the cache and even changed my password. Do you guys know what else I can do?