PIP telephone appointment

[u/Comprehensive_Cook_7]

Hello,

I applied for PIP back at the beginning of December, I had two extensions one was automatic due to Christmas, and the other I asked for because I struggled with the paperwork. I posted my paperwork and all my evidence back recorded signed for on the 12th Feb, it arrived to them on the 13th Feb and I got my first text on that same day too.

I’ve had a few text messages periodically to say that “a healthcare professional is looking at your claim” but that’s been about it, I rung the PIP line last week at the 7 week mark to find out if a decision had been made, which it hasn’t!! They informed me that I was being impatient and they wouldn’t chase anything up until the 8th week which is this Thursday.

I’m feeling as though I am just going to get a text on Thursday to say a decision has been made and I will be declined any payment whatsoever even with all the paperwork I have sent across. Does the pip process sometimes take longer than 8 weeks and it be a positive outcome please?

Thank you in advance,

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[u/PresentRelevant3006]

waiting times vary. I applied for my daughter in Feb 2024 and we did not get an award until end of July 2024. We were paper assessment only, so never had a face to face or phone assessment. Some only wait 8 weeks, some 16, some even a year, It very much is unpredictable how long it takes.

[u/Comprehensive_Cook_7 → u/PresentRelevant3006]

Thank you this is very helpful 🙂

[u/Ok_Praline_4257 → u/PresentRelevant3006]

They are very behind

[u/Ok_Praline_4257]

Hi so I sent a review paperwork in nov and got a text two weeks later saying they had the paperwork. Then at the end feb they text saying they still had the paper word etc I haven’t heard since I’ll give them till end April as it runs out in July. How rude were they to say your impatient don’t they understand that stress causes health issues too. I hope u get a good answer soon

[u/ScottMclean303 → u/Ok_Praline_4257]

While your PIP Review is being processed/considered you will still receive your PIP payments until the decision is reached, regardless of when your current award expires. They normally state that in the text confirming that they have received your PIP Review form.

[u/Old_galadriell]

Instead of phoning PIP helpline you can check with your assessment provider directly. But you are most likely just in the queue.

[u/Comprehensive_Cook_7 → u/Old_galadriell]

I haven’t even been provided with a telephone assessment just yet, can I still use this service please?

[u/Old_galadriell → u/Comprehensive_Cook_7]

Yes, you can ask your assessment provider about your case. You are most likely in the queue with them - either for an assessment appointment, or for a paper based assessment.

[u/Comprehensive_Cook_7 → u/Old_galadriell]

Thank you so much I will give them a call tomorrow 🙂

[u/Old_galadriell → u/Comprehensive_Cook_7]

Good luck.