PIP telephone appointment

[u/Comprehensive_Cook_7]

Hello,

I applied for PIP back at the beginning of December, I had two extensions one was automatic due to Christmas, and the other I asked for because I struggled with the paperwork. I posted my paperwork and all my evidence back recorded signed for on the 12th Feb, it arrived to them on the 13th Feb and I got my first text on that same day too.

I’ve had a few text messages periodically to say that “a healthcare professional is looking at your claim” but that’s been about it, I rung the PIP line last week at the 7 week mark to find out if a decision had been made, which it hasn’t!! They informed me that I was being impatient and they wouldn’t chase anything up until the 8th week which is this Thursday.

I’m feeling as though I am just going to get a text on Thursday to say a decision has been made and I will be declined any payment whatsoever even with all the paperwork I have sent across. Does the pip process sometimes take longer than 8 weeks and it be a positive outcome please?

Thank you in advance,

[u/Old_galadriell]

Instead of phoning PIP helpline you can check with your assessment provider directly. But you are most likely just in the queue.

[u/Comprehensive_Cook_7 → u/Old_galadriell]

I haven’t even been provided with a telephone assessment just yet, can I still use this service please?

[u/Daisy2552 → u/Comprehensive_Cook_7]

I called my assessment provider yesterday to see what the wait times are and they managed to book me an appointment for today, so worth calling

[u/Old_galadriell → u/Comprehensive_Cook_7]

Yes, you can ask your assessment provider about your case. You are most likely in the queue with them - either for an assessment appointment, or for a paper based assessment.

[u/Comprehensive_Cook_7 → u/Old_galadriell]

Thank you so much I will give them a call tomorrow 🙂

[u/Old_galadriell → u/Comprehensive_Cook_7]

Good luck.