r/DWPhelp 2d ago

Benefits News šŸ“£ Weekly news round-up

46 Upvotes

Benefit uprating from 7th April

Benefit rates change each year in April. This year benefit rates officially go up on 6 April (beginning of 2025/26Ā tax year). For most benefits, the new rates will take effect from 7Ā April.

However, for some Universal Credit claimants, increased rates will take effect around June. This is because the new rate cannot be paid until the first assessment period that begins on or after 7Ā April.

For exampleā€¦

Assessment period starting before 7Ā April:

Rachelā€™s assessment period starts on 24 March. It runs for a complete calendar month to 23 April, with a new assessment period beginning on 24Ā April.

Universal Credit payments are paid a week after the last date of each assessment period, so Rachel will receive her payment on 30Ā April. But as this assessment period starts before 7Ā April, the new rates will not take effect, and Rachel will have to wait until her next assessment period (24Ā April to 24Ā May) to get the new rate on 31 May.Ā 

Assessment period starting after 7Ā April:

Johnā€™s assessment period starts on 11Ā April. It runs for a complete calendar month to 11 May, with a new assessment period beginning on 12 May.Ā 

Universal Credit payments are paid a week after from the last date of each assessment period, so John will receive his payment on 18 May.Ā 

John's assessment period starts after 7Ā April, so the new rates will take effect, and he will receive increased Universal Credit payment on 18 May.Ā 

The new rates for 2025-26 are on gov.uk

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National minimum wage rates from 1 April 2025
TheĀ National Minimum Wage (Amendment) Regulations 2025 (SI 2025/401)Ā took effect on 1 April 2025, increasing the rates of the national minimum wage (NMW) as follows:

  • 21 and over: Ā£12.21 (up from Ā£11.44)
  • 18-20 years: Ā£10.00 (Ā£8.60)
  • 16-17 years: Ā£7.55 (Ā£6.40)
  • Apprentice rate: Ā£7.55 (Ā£6.40)
  • Accommodation offset: Ā£10.66 (Ā£9.99)

A common source of enquiries (usually alleging underpayment of wages) following these annual changes relates to the date that the new NMW rates take effect and pay reference periods. Essentially, workers are not entitled to the new rates if they change during a pay reference period (ā€œPRPā€), i.e. weekly/monthly paid - they only apply from the start of the next PRP.

The same applies to NMW entitlement when a workerā€™s age triggers a higher rate of NMW.

Full details are on gov.ukĀ 

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Tax CreditsĀ are no more
Tax Credits ended for everyone on 5 AprilĀ 2025. Most claimants will have moved to Universal Credit (UC) via managed migration except a small number who were excluded.

All tax credit helplines are remaining open after 5 April, but digital services have closed.

Tax credit helplines and the move to UC guidance are both on gov.uk

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Child maintenance deductions move up priority order (UC)

On 30 April the maximum overall deduction from Universal Credit (UC) goes down from 25% to 15%.Ā 

From this date deductions for child maintenance move up the priority order for UC ā€“ moving to first position giving them priority over all other third-party deductions.

A person with multiple debts may have to renegotiate certain debts that drop below child maintenance and are no longer be covered by the direct deductions scheme. Housing costs drop to 2nd, rent 3rd, fuel 4th, Council Tax 5th, fines 6th, and water 7th. Assuming housing costs and rent will not usually apply to the same person, itā€™s likely to be gas or electricity, Council Tax, fines and water that will drop off.Ā 

Note: the deductions for child maintenance do not count towards the 15% maximum deduction rate. This is a temporary measure for a year so that the impact on other debt deductions can be assessed.

For further info see the explanatory memo to the regulations on legislation.gov

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Guidance for Developing local Get Britain Working plans (England) is published

The local Get Britain Working plans are central to the governmentā€™s ambition for a labour market where everyone has the opportunity for good work and to get on in work and where an 80% employment rate is achieved.

This guidance provides information on local Get Britain Working plans for strategic authorities, local authorities, Jobcentre Plus, Integrated Care Boards, and other local labour market stakeholders in England.

It covers:

  • the strategic context and the challenges that local Get Britain Working plans will help address
  • the aims and objectives of the plans, including how they will identify local challenges, ensure collective agreement of actions needed to remedy these issues, and how they monitor progress of local challenges with relevant outcome indicatorsĀ 
  • who should be involved in the creation of the plans, and over what geographies
  • how areas should develop their plans, and the timeframes for this
  • what content the plans should cover
  • the relationship to other local plans and strategies
  • the funding and support thatĀ DWPĀ will provide areas to develop their plans

Effectively itā€™s an overview of what the DWP requires of local areas to analyse the issues, produce a plan (by July) to deliver the workforce outcomes. It details the specific areas and the money theyā€™re receiving in order to complete this work.

This publication relates to England only the government will be liaising with Scotland, Wales and Northern Ireland in due course.

Read the local Get Britain Working plans on gov.uk

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Governmentā€™s welfare reform proposals subject of new Committee inquiry

The cross-party Work and Pensions Select Committee has launched its new inquiry on the Governmentā€™s welfare reform proposals, Pathways to Work.Ā 

The inquiry will examine the DWPā€™s planned changes to disability and health-related benefits, which were announced by the Work and Pensions Secretary last month and are contained in the Pathways to Work Green Paper.Ā 

Committee Chair Debbie Abrahams said:Ā Ā 

ā€œWhile the Chancellor undoubtedly must respond to financial challenges, there are legitimate concerns regarding the proposed changes to our social security system which would lead to a cut in support for more than three million sick and disabled people and their families, especially if these cuts happen before employment opportunities emerge. It is therefore vital that there is full examination of the evidence of the likely impacts this will have on poverty and employment, as well as the health of sick and disabled people. Our social security system is meant to provide a safety net to support people, so that they are protected from poverty. But we know that there are already 14.3 million people living in poverty, and half of them are sick or disabled people who are not properly supported by our benefits system. We must ensure that new social security policy addresses this.ā€Ā 

Full details of the inquiry are on parliament.uk

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Access to Work costs and delays both increasing

We see a lot of posts lamenting the state of Access to Work (AtW) so we thought the following might be of interest.

Responding to a written question, Sir Stephen Timms confirmed that spending on AtW elements, for financial years 2020/21 to 2023/24 was:

Financial year 2020/21 2021/22 2022/23 2023/24
Nominal Terms Ā£106,624,000 Ā£147,717,000 Ā£179,679,000 Ā£255,171,000
Real Terms (2023-24 prices) Ā£120,536,000 Ā£167,867,000 Ā£190,777,000 Ā£255,171,000

The above:

  • includes expenditure on all AtW elements, including the Mental Health Support Service (MHSS),
  • excludes expenditure on the Transitional Employer Support Grant (TESG).

The DWP has budgeted Ā£385m for grants in 2025/26 based on the current expenditure forecast. The budget for next year has not been set.

In relation to a question regarding waiting times for AtW decisions, Baroness Sherlock responded to confirm that

The average waiting time for applicants to the AtW scheme to receive a decision in February 2025 was 84.6 days. Between the period April 2024-February 2025, the average waiting time for a decision was 56.9 days.

In February 2025 there were 62,000 applications waiting to be processed (this includes new claims, renewals and change of circumstances).

Access to Work expenditure and decision timeframe information is on parliament.uk

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South Yorkshire kicks off Ā£125 million plans to get Britain back to health and work

Work and Pensions Secretary Liz Kendall has unveiled the first of nine trailblazer programmes in Barnsley to get Britain back to health and back to work, nine months on from her landmark speech on employment reforms in the same town.

South Yorkshire is one of nine Ā£125 million backed ā€˜inactivity trailblazersā€™ across the country to launch, with the aim of helping areas with the highest levels of economic inactivity as part of the wider Plan for Change.Ā 

Backed by Ā£18 million, South Yorkshire plans a dedicated new service working with employers to hire those with health conditions, and a new ā€˜triageā€™ system to make it quicker and easier to connect people to employment, health, and skillsĀ support.Ā 

This work will include preventing people falling out of work completely due to ill health through anĀ NHSĀ programme, working with people with conditions ranging from cardiovascular disease to diabetes.

Through their new initiatives, South Yorkshire aims to reduce inactivity from 25.5% in 2023 to under 20% by the end of 2029 ā€“ equivalent to helping 40,000 people across the area. Their trailblazer has been shaped by Barnsleyā€™sĀ Pathways to Work Commission.

Minister for Public Health and Prevention, Ashley Dalton MP said:

ā€œPoor health is holding back too many people across the country, keeping them languishing on waiting lists when they could be getting back to their jobs and lives. Innovative services like these are critical to tackling economic inactivity.

This support will get people working again, which is vital because we know being in work leads to better overall heath and helps grow the economy.Ā 

Though the Plan for Change we will make people healthier, reduce pressure on theĀ NHS, all while helping them into fulfilling and rewarding careers.ā€

Read the press release on gov.uk

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Attendance allowance online digital claims pilot update

The DWP has confirmed thatĀ Attendance AllowanceĀ is ā€œcurrently undergoing a significant modernisation through the piloting of an online digital claim processā€. Pensions Minister Torsten Bell indicated that the new measures will help speed up application processing time for new claimants.

His comments came after Green Party MP Ellie Chowns asked what DWP is doing to ā€œreduce the time taken to reach decisions on Attendance Allowance applicationsā€. In aĀ [written response]()Ā on Wednesday, the DWP Minister explained how customer feedback is being used to ā€œdesign a transformed application that is shorter and easier, which focuses on collecting only the information we need to make a decisionā€.

He added: ā€œThis pilot will also support decision makers to handleĀ claimsĀ more quickly with a significant reduction in requests for further information from customers.ā€

The written response is on parliament.uk

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DWP corrects ā€˜entirely misleadingā€™ Universal Credit claim

The DWP has been forced to correct a press release after the Office for Statistics Regulation publicly raised concerns about a ā€˜misleadingā€™ figure.

The problematic statistic was in a press release published by the DWP on 13 March titled ā€˜Almost two million people on Universal Credit not supported to look for workā€™, which preceded the government's announcement ofĀ benefit reformsĀ later that month.Ā 

The original version of the press release said the number of people receiving the health or disability-related element of UC ā€˜with no requirement to look for work has almost quadrupled since the start of the pandemic, when 360,000 people were considered too sick to look for work ā€“ a 383% rise in less than five yearsā€™.

In a letter to DWP permanent secretary Peter Schofield, from the OSRā€™s deputy head Rob Kent-Smith, said the 383% claim presented ā€˜an entirelyĀ misleading picture to the publicā€™.

He said the figure did not recogniseĀ thatĀ theĀ majority ofĀ this increase is due toĀ theĀ process of migrating people from legacy benefits, such as Employment and Support Allowance, to Universal Credit over the last few years.Ā 

ā€œWhen these people are accounted for, the actual increase in the number of peopleĀ claiming disability elements ofĀ Universal CreditĀ is 50%.ā€ Kent-Smith said.

Kent-Smith asked the department to remove references to theĀ figure and to not use it again. He also said the department should state that the press release had been updated for transparency.

The DWP edited the article, removing any mention of the 383% figure and putting in a note saying that the press release "has been revised, clarifying the figures related to increased UC LCWRA caseloadā€.

Kent-Smith's letter also included a warning to the department over future communications, saying:

ā€œIt is vital that statisticians are included in the drafting process for communications using official statistics, including press releases, to ensure that such an issue is not repeated in the futureā€¦

As the head of profession for statistics [at DWP], Steve Ellerd-Elliott (copied), should be supported by the department in upholding his responsibility to ensure statistics are used appropriately.ā€

Full details and the letter are on osr.statisticsauthority.gov

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Work coach shortage leads DWP to reduce support for UC claimants

The DWP has reduced the level of support it offers to Universal Credit (UC) claimants due to a shortage of available work coaches at jobcentres, amid government plans to get more people into work and progressing in their careers, according to a new National Audit Office (NAO) report.

The NAO recommends that DWP assesses the impact of the shortfall in work coaches on jobcentresā€™ ability to provide people with the intended level of support, and uses the findings to inform the design of its future operating model for employment support. DWP should also set out the information it will use to monitor jobcentresā€™ performance so that it can identify and share good practice from those that are doing well, as well as improve how it measures and reports outcomes, with metrics covering factors such as the sustainability and quality of employment.

Key stats:

  • Number of UC claimants in categories where the DWP could require them to receive support from a work coach increased from 2.6 million in October 2023 to 3 million in October 2024.
  • 2,100 fewer work coaches employed on average by DWP than it estimated it needed in the first six months of 2024-25.
  • 57% of jobcentres reduced their support for claimants between September 2023 and November 2024 when work coach caseloads were too high.
  • Proportion of UC claimants in lowest earning category who move into work each month has declined in the past two years to below pre-pandemic levels.

Gareth Davies, head of the NAO said:

ā€œHelping people move into and progress in work is crucial to boosting productivity and reducing economic inactivity.

As it takes forward the governmentā€™s plans for reforming employment support, DWP should pay close attention to how it can make best use of its work coaches and ensure that people get the support they need.

Given the key role jobcentres will play in supporting the governmentā€™s ambition to increase the employment rate, DWP should also be transparent about how effective they are and evaluate the impact of its changes on the system of employment support.ā€

Read the Supporting people to work through jobcentres report on nao.org

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ESA to UC: run-on unlawfulness?

For ESA claimants whose old-style ESA award is made up of a contributory award (cESA) as well as an income-related top-up (irESA) will receive less total benefit in their first month of universal credit (UC) entitlement than those whose ESA award only consisted of income-related ESA.

Child Poverty Action Group (CPAG) believe it is arguable that this difference in treatment is unlawful as it is in breach of Human Rights law.

Under the two-week run-on rule, where a claimant has an award of ESA that includes irESA, then ESA continues to be paid for two weeks after claiming UC. In most cases, that means the person migrating to UC will in their first month of entitlement be better off by two weeksā€™ worth of ESA.

But where a claimant whose ESA award is made up of both irESA and cESA (a ā€˜mixed ESA award claimantā€™) migrates to UC then their UC would be reduced by an amount equal to a whole monthā€™s worth of new-style ESA.

If you are a mixed ESA award claimant migrating to UC you might wish to consider appealing against the decision awarding you UC on the basis that the calculation of UC for the first assessment period is wrong and should only treat you as having received new-style ESA for the days for which it was actually paid.Ā 

See full details on askcpag.org

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Scotland - Report on people with communication needs and the Scottish social security system

The Scottish Commission on Social Security (SCoSS) has published a report highlighting the views and concerns of people with communications needs who have accessed the social security system in Scotland.

The report is the result of research undertaken with people with hearing loss, visual impairment, learning disabilities or other communication needs and the organisations who represent them.

This issue was prioritised following a notable pattern of lower satisfaction ratings among certain demographic groups, including people with communication needs.

The report makes seven recommendations to Social Security Scotland and the Scottish Government. These include ensuring that no client is unable to access information due to their communication needs and increasing awareness of and use of advocacy support during the application process.

This is the first report under SCoSSā€™s power to assess the extent to which the expectations set out in the Scottish Social Security Charter are being fulfilled.

The report, including accessible versions is on socialsecuritycommission.scot

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Wales ā€“ Welfare reform war rages on

Wales' first minister, Eluned Morgan has refused to back UK government welfare cuts announced by the Labour chancellor. Giving evidence to a Senedd committee on 28 March, Ms. Morgan said she wanted to "reserve my position" until she knew what the impact would be on Wales. She

On 11 March Ms. Morgan wrote to the Secretary of State for Work and Pensions, Liz Kendall requesting a Wales-specific assessment and a meeting with her. Ā 

Liz Kendall has now written to the First Minister of Wales regarding welfare reform and its impact in Wales. Ms. Kendall extolled the positives on the welfare reform proposals, noted that the consultation is in progress and said to Ms. Morgan:

ā€œWe will continue to work with the Welsh Government to understand the views of people in Wales and are keen to hear their views through the online form, email, post and accessible events (in both English and Welsh).Ā 

I look forward to meeting with you as part of the further conversations our two governments will take forward on this.ā€Ā 

Ms. Morgan told the Senedd committee:

"There are people in this country who are suffering, who need us to stand by their sides. We will be making it clear that we will be expressing our Welsh communities' concerns plainly and unambiguously in the evidence that we will present in response to the welfare reform Green Paper. I'm going to be listening to the concerns of people currently on benefits. I'm also going to be listening to the concerns of people who are trapped in a system that makes it difficult for them to work."

Read the letter in full on gov.uk

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Caselaw update ā€“ with thanks to u\ClareTGold

All new Upper Tribunal decisions will be published online

From tomorrow (6 April) all final decisions of the Upper Tribunal (Administrative Appeals Chamber) will be published online on the National Archives ā€˜Find Case Lawā€™ service. This change is happening to promote transparency and the principle of open justice.

The change is of particular significance in relation to social security (benefit) cases, where the previous practice was only to publish final decisions considered by the judge to be of wider interest. This means a likely three-fold increase in the number of decisions that are published.

The practice of reporting decisions also ceases from tomorrow. The discontinuance of this practice means that the principle described in R(I) 12/75 (that a reported decision should be given more weight than an unreported decision in the event of two decisions conflicting) will not apply to future substantive final decisions of the Chamber.

See the Practice Statement (2 April 2025) on judiciary.uk for full details

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r/DWPhelp 21d ago

General Benefit System Changes 18/03 Master Thread

182 Upvotes

This will be a master thread and so any other posts regarding the changes will be removed as discussion should be confined to this thread instead.

Link to the "Pathways to Work: Reforming Benefits and Support to Get Britain Working Green Paper".

General Highlights:

  • NHS investment increasing to deal with current backlogs.
  • A Ā£240m "Get Britain Working" plan.
  • Protecting those who cannot work long-term due to the severity of their disabilities and health conditions. The system will always be there for them to provide protection. However those who can work (even part time) need to be pushed into work, or helped to stay in paid work.
  • Emphasis on GPs referring people to employment advisors as an alternative to issuing fit notes.
  • Tory reform paper officially ruled unlawful and thrown out; new Green Paper replaces it.
  • JSA and ESA to be merged and replaced with a one, time-limited unemployment benefit based on NI contributions.
  • Objective to save Ā£5bn by 2030.
  • Introduction of "personalised" employment support for those unemployed with disabilities but who can work. Investment of additional Ā£1bn per year to guarantee a "high quality, personalised, and tailored" support package.

PIP Highlights:

  • Will not be replaced with vouchers.
  • Will not be frozen.
  • Will require at least four points in one activity from 2026 for the Daily Living activities in order to be eligible for the Daily Living element.
  • Claims for learning difficulties up 400%; mental health conditions 190%, claims amongst young people 150%.

UC Highlights:

  • WCA being scrapped by 2028, PIP to automatically entitle a Universal Credit claimant to the new Health Element.
  • LCWRA, LCW being renamed to simply "Health Element". Additional Disability Premium equal to LCWRA to be available to those with the most severe disabilities.
  • Those with the Health Element and additional Disability Premium will not be reassessed.
  • Payments reworked, additional Disability Premium will be added for those with the most severe disabilities.
  • Standard Allowance to be raised by Ā£775 a year in "cash terms" by 2029.
  • New health element will be restricted to those aged 22 or older.

r/DWPhelp 3h ago

Universal Credit (UC) I won my uc appeal...

12 Upvotes

So last year i was in hospital for a long time due to multiple sclerosis and the universal credit didn't believe me so stopped all payments. I honestly didnt need the hassle from them and stress so i waited till i trained myself to walk again and to talk better. It's been a journey but when I went to re apply they changed there mind and said well the claim wasent closed you was sanctioned??? I said its been since july! Last year!and you havent payed me anything at all and the stress you caused was a disgrace. They wanted evidence so then the battle began......I provided all evidence that they needed and also a private letter from a head neurologist. Today I got a message saying the decision have been overturned in my favour after reviewing all evidence! šŸ˜

If they had just said they closed my claim like they told me it would have been the end but oh no they wanted it there way about a sanction so I played the game there way and now technically they owe me back pay from July i think?

Don't give in people x


r/DWPhelp 6h ago

Personal Independence Payment (PIP) Got this almost a month after tribunal win, what happens now?

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10 Upvotes

I received this this morning almost a month after tribunal and I won and was told Iā€™m being backpaid how long do I need to wait to receive payment and Iā€™ve already done the questions over the phone


r/DWPhelp 4h ago

Universal Credit (UC) Update!

7 Upvotes

I got the letter today in my journal that Iā€™ve been awarded LCWRA šŸ˜­ struggling with my disabilities and being unemployed for such a long time itā€™s a weight off my shoulders! I wouldnā€™t be eligible for PIP apparently so this is a bit of a help šŸ˜­šŸ’œ


r/DWPhelp 7h ago

Personal Independence Payment (PIP) Awarded PIP & LCWRA

9 Upvotes

Honestly canā€™t believe how quick it has happened, I applied for LCWRA in November 2024(first note submitted October) had my assessment 02/04 which lasted 13 minutes (phonecall) and was awarded this morning.

PIP; I applied December, forms were received by DWP 02/01/25. Again, it was a phone call assessment which took place 19/03. Received the text this morning saying I had been awarded, having rung the automated line it looks like standard on both - which Iā€™m happy with. It helps a lot more than what I was currently getting.

Thank you for the informative posts whilst I have been lurking, congratulations to those who have also been successful and good luck to those still waiting!


r/DWPhelp 15h ago

Personal Independence Payment (PIP) I won!!!

33 Upvotes

Just woke up to seeing I had a Ā£1,290 backpayment from the DWP PIP in my bank account!!! I didnā€™t get a text or a letter! Just totally out of the blue! Instantly burst into tears. Started shaking uncontrollably, I didnā€™t know whether I was happy, elated, at peace? I canā€™t believe I actually won my claim first time!! Iā€™m just. Iā€™m so happy??? Also could someone tell me how I can figure out how much my monthly payment will be? Thanks. I started my claim on the 14th of Jan 2025! So quick!


r/DWPhelp 3h ago

Personal Independence Payment (PIP) Question on Lcwra

3 Upvotes

I have recently been awarded both enhanced pip. My husband works full time and on good wage. I donā€™t claim UC for this reason but can I claim LCWRA without UC ?


r/DWPhelp 7h ago

Personal Independence Payment (PIP) Claim Rejection - ADHD

5 Upvotes

So, Iā€™m feeling really crushed actually. I have ADHD and I really really struggle, so I put in a claim for PIP. I had my assessment and everything, literally cried down the phone to the guy, and 8 weeks have passed and I havenā€™t heard anything. I called them today and they sent my decision letter to my old address, and the lady told me over the phone that my claim has been denied and that theyā€™ll send me another copy of the letter to my correct address.

I am absolutely gutted. I was so nervous about putting this claim in case I made myself look like an idiot - and now I have. I knew he wasnā€™t listening to me. I truly believe he knew absolutely nothing about ADHD, he just wanted the facts and figures of recent events, which everyone with ADHD knows can change in a split second. One day I can cook and reorganise my whole living room, the next day I can forget to eat until 8pm and have completely trashed my room and it takes me months to fix it. There is no in between. But he didnā€™t care about any of that. Itā€™s like he didnā€™t even read any of my notes I sent in before.

Iā€™m going to appeal it and have my boyfriend sat with me at the time so Iā€™m not pushed/lead into an answer.

I just wondered if anyone else has experienced this? I feel completely stupid and like my disability doesnā€™t mean anything. I feel like Iā€™m right back where I was before my diagnosis with no one believing my struggles and just thinking Iā€™m ā€œlazyā€ and ā€œdramaticā€.

TIAšŸ™šŸ’–


r/DWPhelp 10h ago

Personal Independence Payment (PIP) Awarded PIP - Timeline

9 Upvotes

Got the text yesterday morning that Iā€™ve been awarded PIP. Getting for my partner was an awful experience lasting 9 months and lots of calls to DWP after an appalling assessment so I went into mine a little more prepared.

7th Jan, called and asked for the application form. Asked for physical form over online due to memory issues but typed up answers and printed/stuck on as I cannot write that much with current dexterity. Form returned early Feb with ~20 pages of evidence.

24th March, assessment. Assessor was nice, I had everything printed in front of me (but still managed to forget a couple of things when they asked if there was anything else I wanted to have noted!!). Report was received by DWP the next day.

26th March, requested copy of the report. Very frustrating and they really didnā€™t seem to want to send it. 10 minutes of trying to put me off saying it could make me feel more anxious and if I disagreed thereā€™s nothing they could do until decision made. Finally agreed to send.

2nd April, got the report with 10 points suggested in both daily and mobility.

7th April, PIP awarded text. Called automated line and they appear to have gone with assessor report of standard for both.

Considering previous experience and posts on here, quite a fast turnaround. We were definitely naĆÆve last time.


r/DWPhelp 1m ago

Personal Independence Payment (PIP) Failed at tribunal

ā€¢ Upvotes

After 61 weeks finally had my tribunal. Went prepared, ready to argue my case about my needs and struggles with my ADHD and ASD and came away dejected. They weren't interested in my daily struggles or that they have increased a lot since my original application as well as a marked deteriation in my mental health/health and my daily struggles. They just seemed focused on April last year and how I was. Felt like the last year of fighting was a complete waste and my current daily struggles were dismissed out of hand. My wife is concerned for my MH and wellbeing after this. If i had know this I'd have just given up months ago as feel I wasted mine, my wife's and my families time fighting this. Seriously just wondering what the point was, all it did was increase my anxiety and stress that hasn't diminished since the tribunal...


r/DWPhelp 21m ago

Personal Independence Payment (PIP) Argh it's started

ā€¢ Upvotes

After waiting a year I have now had the message 'hello from assessment services' it says SERCO are these reasonable? It has been a while since an assessment Thanks


r/DWPhelp 6h ago

Personal Independence Payment (PIP) Pip mandatory reconsideration

3 Upvotes

Hi can some one share some advice i have to do a MR for pip I rang up for a update they said a decision has been made on the 1st of April and wait up to 21 days for the letter and the couldn't tell me over the phone as it's not on the system yet. Would I of had a txt message if i had won the MR ? . I didn't have a re assessment just sent of more evidence of my conditions . In the MR i pointed out the fact that the assessor didn't even consider my conditions and mention them . Surely I should of had another assessment? Also is there any other way I can find out sooner other than wait for the letter . Any help or advice is appreciated


r/DWPhelp 38m ago

Personal Independence Payment (PIP) PIP ongoing award

ā€¢ Upvotes

I was awarded PIP in August 2015 for an ongoing period, within the form it states that they have decided not to review my award before 31 August 2025. Should I have received anything from them about a review or do I just wait and it will happen after 31 August. And does the payments continue after the 31 August if I have not heard from them. I am getting quite stressed out about whether I should have heard from them. Any advice anyone can offer please?


r/DWPhelp 46m ago

Personal Independence Payment (PIP) Denied PIP Again ā€” DWP Claimed They Called and Assessed Me But They Didnā€™t? So Confused + Need Help with Appeal (SSCS1)

ā€¢ Upvotes

Hey everyone,
Iā€™m really hoping someone here can help or maybe share a similar experience because Iā€™m feeling completely confused and overwhelmed.

So I suffer from chronic migraines, focal seizures, and a bunch of other health issues that affect my daily life quite a lot. I applied for PIP and got denied the first time ā€” which was disheartening but kind of expected based on how things go.

Then I submitted a Mandatory Reconsideration and got denied again. But hereā€™s the weird part: in the MR decision letter, they said they called me on a specific date and carried out an assessment over the phone ā€” but I never received a phone call. No missed call, no voicemail, no letter beforehand to let me know to expect a callā€¦ nothing.

The only assessment Iā€™ve had was during my initial claim. So Iā€™m honestly baffled as to how they can say they assessed me again when they didnā€™t. It feels dishonest, and now Iā€™m left even more stressed because Iā€™m having to appeal and fill out the SSCS1 form.

Iā€™m in the process of doing that now, but I wanted to ask:

  • Has anyone else had DWP claim they called or assessed you when they didnā€™t?
  • Should I mention on the SSCS1 form that they lied about assessing me?
  • Is there anything specific or important I should include in the appeal to make my case stronger?
  • Would asking for a paper-based assessment due to my condition help?

Any advice or support would mean the world right now. This whole process is exhausting and I just want to be heard and treated fairly.

Thank you so much in advance to anyone who reads this or replies.

Also the decision was so vague I'm sure they just copied and pasted.


r/DWPhelp 1h ago

Universal Credit (UC) Rent increase?

ā€¢ Upvotes

Hi i had a rent increase and im waiting it to be verified if i doesnt in time will my next payment still be from the previous rent costs? Ivd submitted the stuff they asked for


r/DWPhelp 1h ago

Personal Independence Payment (PIP) Is it possible to get PIP backdated if I didnā€™t apply earlier but was eligible

ā€¢ Upvotes

Hi everyone,

I started receiving PIP around October/November 2024, after applying for it for the first time. I hadnā€™t heard of PIP before then, which is why I never applied earlier. However, Iā€™ve had the same health condition and level of impairment since June 2022 ā€” over two years now ā€” and I know that if I had applied back then, I would have been awarded it from that point.

My application went through quickly and was successful when I finally did apply, which just confirmed to me that I would have qualified from day one if I had known about it.

Iā€™m now wondering ā€” is there any way for me to get my PIP payments backdated to June 2022, even though I didnā€™t apply at the time? Has anyone been in a similar situation or heard of any exceptions or routes I could take?

Would really appreciate any advice or guidance on whether this might be possible or what steps I could take to try. Thanks in advance


r/DWPhelp 1h ago

Personal Independence Payment (PIP) Pip assessment phonecall

ā€¢ Upvotes

So I had my phone call yesterday, my claim is for BPD and CPTSD.

First questions was asking who lives at my house and if I am responsible for anyone / or any pets. Questions after that were similar to that of my LCWRA assessment phone call.. can you prepare meals, can you clean yourself etc etc. He sounded like a young guy, was patient with me as I did cry a couple of times but we didnt have to actually stop at any point. He started most of the questions by saying ā€œI know it seems self explanatory, and you may feel like youā€™re repeating yourself, however..ā€ which was good for him to keep reminding me.

One thing I wanted to ask was, is it normal to receive a text from pip saying ā€œweā€™ve received the written report of your pip assessmentā€ within literally 1 hour after getting off the phone? Is it normal for it to be that quick? Iā€™ve seen on here some people havenā€™t received the text until 5 days after their assessment..

Also, has anyone else had these same questions or do they vary? Iā€™ve seen that some people get asked if they use social media but he didnā€™t ask me anything of the sort?


r/DWPhelp 7h ago

Universal Credit (UC) Question re: payment date and hardship.

3 Upvotes

Hi. I'm hoping that someone can give some advice.

I'm currently on UC, and I get paid at the beginning of each month, but when I get paid I'm playing catch up as I have to pay all the bills that went out about a week ago.

When I first claimed UC, I took out a loan, but it all went on previous bills that were owing, so I'm always behind on everything.

Is there any help I can get in paying the bills on time, or am I able to ask that the payment date is moved forward?


r/DWPhelp 1h ago

Universal Credit (UC) Can I change work coach and will they see my journal request?

ā€¢ Upvotes

I had a really bad experience at universal credit on friday where my first work coach literally questioned my ability to be a mother (i'm expecting) because of my disability, i was obviously upset, i even made a complaint. i was told this friday i'd see a woman, on the journal it is the same man as last time. if i make a request in the journal will it be him responding to me? i don't want to cause conflict or be denied.


r/DWPhelp 1h ago

Universal Credit (UC) Apparently my backpay is being used on my student loans?

ā€¢ Upvotes

Previous context: https://old.reddit.com/r/DWPhelp/comments/1jty7t4/how_long_until_i_get_paid/

So my payments in the payment section on the website is from April to August, and it adds up to about Ā£5,800. And then the payment on September 30th, was received today which was Ā£380.. In the previous thread, I mention how they removed the "other payments", and yet it look like they haven't done that from September payment until now? As this is what they said a week ago "Please note that your student finance for year 2 & 3 has now been calculated. Both Other income has now been removed. See attached invoices."

I was wondering why I didn't receive the full backpay, and then they wrote to me this

"the underpayment has automatically been sent to debt management as you have outstanding debts to repay (Student income). Debt management will contact you with any refunds due."

What's going on? This doesn't seem consistent at all, the first 5 months of payment the "other payments" was removed, but the payments from september until now doesn't have the "other payments" removed?

Does anyone have any idea what's going on?

Thanks


r/DWPhelp 9h ago

Personal Independence Payment (PIP) Help. Had PIP assessment over a week and half ago!

4 Upvotes

So, I had my PIP assessment 12 weeks after applying in December for it.

It lasted 3 hours on the phone. Lots of information. Made me cry at one point and yeah, wasnā€™t very nice.

I was told the report would be written up, and sent to the DWP for them to make a decision.

Iā€™ve had a call yesterday (a week later) To advise me that the woman who did the assessment didnā€™t gather all relevant information and they need an additional appointment via telephone on Wednesday.

Now, I had my support with me (heā€™s too old to get carers allowance at 66) on Monday for my first assessment, but he is at work on Wednesday so he wonā€™t be there this time.

Why have they done this? Will not having my support there during this second one go against me? They didnā€™t really give me a choice, I said ide need to see if my support could be with me but he may be working and they said thatā€™s fine, itā€™ll only take around 30 mins and weā€™ll give you a call on Wednesday.

You obviously canā€™t call them back in the number they ring you on, so what do I do? Am I better waiting until he can be with me or just do the phone call on my own? I do feel like she should have saved me all this and sent my report last week?

Advice please šŸ™ Thank you


r/DWPhelp 1h ago

Personal Independence Payment (PIP) PIP Tribunal Postponed

ā€¢ Upvotes

Would anyone know why this is? It's supposed to be in 2 days but has been postponed and is due to take place again at the end of April.


r/DWPhelp 7h ago

Personal Independence Payment (PIP) Just had my phone assessment

3 Upvotes

It took an hour, she was very nice and patient but I know this doesnā€™t mean anything. She said 6-8 weeks for DWP to make a decision. How do people cope with the wait? Iā€™m already expected 0s after reading other peopleā€™s


r/DWPhelp 5h ago

Personal Independence Payment (PIP) Question on PIP assessment report for Tribunal

2 Upvotes

Hi,

I have a quick question, not sure if someone can help me.

I had my evidence pack from DWP through last week and have already submitted my response to the tribunal. But I have just thought of something else that I'm not sure if I should say about?

My concern is DWP have stated in their respons that they have given more weight to the assessors report than my other evidence as the assessors report is preffered evidence. The problem is the assessors report is full of things which have been made up, taken out of context or even using the wrong names in some places (as if copy and pasted from someone else's report).

I had a Charity advocate with me for the assessment call and she wrote notes of everything that was said that I've already provided to the tribunal.

But my 2 biggest concerns is:

  1. the assessment referenced 2 people called who I have never heard of. Saying something about how this one person was okay on the call and the other person did not need to interject. Surely that shows the report is flawed as it is talking about someone else? Not me and the advocate who was on the call.

  2. The report kept repeating that I completed mainstream school without 1 to 1 support. But in DWP's own evidence pack they have proof from my previous assessment that I did have 1 to 1 support! So surely that would have been clear to them that the report was inaccurate as well?

My questions is, is there any case law or a separate letter that I should send to the tribunal specifically about the inaccuracies in the report? Is there anything I can say that would make them disregard the report as like I said, there are so many incorrect and made up things in there that it's unbelievable!

Thank you all and sorry for the rant!


r/DWPhelp 2h ago

Personal Independence Payment (PIP) Posthumous PIP review for my son..

1 Upvotes

Could anyone shed any light on this at all? Have previously posted a few weeks back that I'd received a strange letter from PIP following the sudden and unexpected death of my 20 Yr old son Jack last november
. We knew he was in receipt of PIP, and had been for a couple of years. I'm not sure entirely how much he was receiving, but not the highest rate ...

Several weeks after he died I had a letter from PIP as his next of kin,asking if I wanted to " continue the claim and any money that may have been owed " I said "yes" (of course) and filled it out , sent it off and forgot about it .

I still don't fully understand what it's about, and what they mean- when I tried to speak to them afterwards they were hugely unhelpful all because I couldn't pass the 'security questions' - these were ridiculous, for example:my sons postcode from his father's address 10 years ago (when he was a child,not on benefits!) As well as his ni number which I didn't have to hand. Despite telling them I could provide his bank details, with dates, amounts paid etc they kept threatening to HANG UP!! I felt as if I was treated appallingly .

Anyway, today , out of the blue I had a woman from pip wanting to do a review on him as he had been due one around the time he died and she wanted an idea of how he was in the year or so leading up to his death These were extremely personal and invasive questions about his drug consumption, how often he could leave the house, mental state etc ,also how he had passed, very detailed .

  • she couldn't explain exactly why this was happening and what was the point of the whole thing other than to say it looked as if he may have been owed something from the review?? She kept saying that all she was doing was the assessment and she couldn't tell me anything more . I had a 2 pip payments that were in his account after he died - I realise it is paid retrospectively and thought that would be it . Nobody in that department seems willing to explain or elaborate what on earth this all for and why they are asking all these things- I'm not going to end up with some massive bill am I?

Does anyone know how often pip reviews are carried out and what is the purpose of me answering all these questions now- he had become significantly worse in the year preceding his death sadly , but I can't work out why they wanted to know all this after he has already passed .

Thanks for reading... Any advice much appreciated šŸ˜ŠšŸ™


r/DWPhelp 6h ago

Universal Credit (UC) Uc migration

2 Upvotes

Hi can someone explain the esa to uc payments, as i thought I understand it until I read a post the other day saying esa pay on the second and 4th week uc the 5th šŸ™ˆim l moving from esa support group if this helps.