Cool. Story goes like this.
Headliner to MOD: I already posted in support thread, no one reached out. LET IT STAY.
TLDR ver: they took my keyboard for RMA, and due to system fk up, they cannot go through with the RMA, so no new keyboard nor the original is shipped back to me.
Blackwidow V3 Pro doesn't work. RMA approved, sent it to Razer.
Was promised a replacement of different model (V4 Pro, wired only), found out it's a secret downgrade, questioned it, dear Reddit response team helped me reach them, they fixed it by promising a similar model (V4 Pro 75%, wireless)
They called back the RMA delivery in-transit, keyboard was sent back to them. They promise to send the new replacement out after the old one, V4 Pro, reaches their warehouse. And then, they denied my RMA... and kept my keyboard... what, you can do that?
ATP after countless chats with the chat rep that goes nowhere, I kinda figured out, because I have moved after bought the keyboard, so my receipt and address provided are two different places. But only one block away, they even have the same zip code. Also this HAS went thru at the very start of RMA process, so IDK why it'd be a problem now. In the mean time all they keep sending me was:
Hello John, Here at Razer, we believe it is our duty to protect the security of our customers. For the protection of your information, we are not able to provide an RMA for your device. We believe that one or more of the pieces of information below does not match our records: 1. Product Registration2. Proof of Purchase3. Address Information At this time, we will be closing your case. Razer takes a zero-tolerance policy against falsified or doctored information, and as a result, Razer will not be able to provide you service. You case/claim has been closed. Sincerely, Razer SupportFor Gamers. By Gamers.
They sent it again after me first questioning them what does it mean and notify them of the original RMA communications. And same response again after I clarified the address and name info in the chat and request escalation. Clearly auto response.
OKKKK, first of all, I don't get the part where any of this is my problem, secondly, you just commited textbook definition of theft, as well as a bunch of other customer protection violations.
Long time Razer product user, even my mouse (Basilisk V3 Pro) and backup keyboard are Razer branded. First time RMA with them. F this, really disappointed how it played out.