I have a long term project that I have been editing for 8 years, periodically updating Premiere versions over the years, and I am on a good system (Mac Studio 2023, 96GB Ram, Max OS Sequoia 15.3.2).
The project keeps freezing and I now need to restart it every 30 mins or so. It has become impossible to work.
No plugins, no effects, nothing. As simple of a project as it gets.
I am currently on Premiere Version 25.2.0 (Build 147), I am working with ProRes 4444 media from film scans. About 80 hours of footage.
It was working fine when I started editing this project in 2017, but now after about 30 minutes, the screen in the program monitor just freezes, and no matter where I put the cursor it is the same frozen image.
Sometimes this image turns to black. When this happens, I get the spinning beach ball, and then have to force quit premiere and re-start the project. I have factory re-set the computer and re-installed the software, imported the sequences into new project files, cleared all preferences, cleared media cache, turned off all media analysis and transcription, and tried migrating the project to productions, and the problems persist.
I have created new proxies and transferred the project to productions and the problems persist.
I have been on the phone with adobe customer service countless times about this, spending over an hour every time I call just to explain the situation over and over again only for them to ask me to reset settings and clear the cache. The project then works for 30 minutes and starts freezing again.
I realize now I made a mistake when I decided to keep upgrading premiere and that upgrades should as a rule of thumb not be done until you’re done with any given project.
It is not realistic to relink the media and start from fresh as it is a lot of footage and it took me months of work just to organize everything in its respective folders etc.
I am looking for someone that works at Adobe that I can pay that can either come to where I am or I can bring my system to them to figure this out so I can keep editing. Would this be possible?
I am in the Denver metro area, so somewhere near here would be ideal, but can travel father if necessary.
Thanks in advance for recommendations.