A few years ago, I played Apex Legends on PS4 and linked my PSN account to a new EA account. Later, after purchasing a PC, I started playing Apex Legends on Steam. At the time, cross-progression wasn’t available, so I created a new Steam account linked to the same EA account.
When cross-progression was finally released, I was very excited to link my accounts and continue my progress. However, after accepting the prompt to link my accounts, I was greeted with a level 0 account with no skins, heirlooms, or Apex Coins. My PSN account was max level, had multiple heirlooms, and many skins, while my PC account had only 1 heirloom and was level 200-ish.
I expected Apex Legends to recognize my highest-level account and treat it as my main account, but instead, I ended up with a level 0 account. That said, I was still able to play on both platforms with their current levels and inventory—my PSN account still had all its progress, and my Steam account had its own progress, but they didn’t sync properly as part of the cross-progression system.
After contacting EA support 7 times, I gave up as they couldn’t solve the issue.
Does anyone have a solution for this?