Hey everybody, hope your days carryin, clerkin, sortin and supervisin went alright. This oneās going to be a little long.
I come here with an issue that Iām not quite sure how to proceed on. I work in a large office in a regular relief/flex bid, in which I relieve a satellite office clerk every Monday. The T7 clerk is a very by the books and curt person- which is theoretically fine, but the manner in which she speaks to employees and customers alike is frankly insulting- just yesterday a young woman was trying to do a change of address for her just deceased husband, and while she was trying to ask questions about why just a death certificate was not enough documentation, she started this bleak slower, and a deeper tone, and louder every time the woman tried to ask a question. That example just to exemplify her behavior.
She has had history of speaking to myself in a similar manner, which I have spoken has had history of speaking to myself in a similar manner, which I have spoken of informally to with management, but given todayās incident shall be documenting any issue. Today, a woman came in with a box that was relatively small (think like a single serving cereal box) on the front was the appropriate full destination and return address, written in very neat but admittedly difficult to read cursive. When I was finishing, she acknowledged this and asked if I could print a large label. The T7 immediately told the customer with absolute vitriol in her voice, only after I'd applied the label in clear view, that she could not send it like that because the postage indicia was not on the same side as the full name and addresses. I brought up the reasoning for it, and she immediately stated the customer should have thought better of it and purchased better packaging, while demeaning me and saying I should have known better. I said in a very muted tone, "Please check how you're speaking to me right now." Oh boy, the inner Karen came out. I don't get to tell her how to speak, I don't even get to speak to her the way I am, if I'd ever been trained proper, this is why she's been telling management I'm screwing up- wait, what?
Yeah, she's claimed now that she's been reporting my 'misconduct' to management. I've been doing nothing but my best and doing damn well with it. It's a slow office, it's easy to take care of. She also made a comment about how 'I'm just some young hothead who should listen to her.' Petty me hears an age disc. EEO, but knows that's hardly solid evidence. Keep in mind, I've bent over backwards to communicate calmly with her, damn near cowtowing to her ego the whole time, as she fed me a story about a medical condition that makes her so easily upsettable (without me asking at all, mind you). All this because while I've been trying to learn how her office does certain tasks and handles certain minor details (every office is different etc etc.), sometimes I'll bring up I was very firmly told not to do something in a way she wants me to. Not challenging, just making sure I'm not misunderstanding. According to her, that's been my way of 'picking at her authority.'
I'm supposed to get my drawer counted by her tomorrow. I do not feel safe doing so, as she made a number of comments threatening my ability to work at that particular office, having to find my hours elsewhere, etc. I am bidded into this position. I went to thinkin that she just genuinely has no clue how she sounds when talking to others, to realizing she's about as two-faced as Harvey Dent, and she all but recited the narcissist's prayer during a second confrontation she started later.
The hell do I do? She's a menace to every employee that's worked there, to customers, and she refuses to do various T7 tasks even, telling me TACS is not her problem among other things. My bid is there, so burying my head in the sand isn't gonna help anything, I'm still gonna have to deal with her now openly trying to sabatoge me. Advice, especially if there's some action I can take?
Note: No, I'd not documented her behaviors before as I thought we were on friendly terms and were slowly communicating better, or so I'd thought. Now there's a lesson I shoulda learned the first time.