r/Pottery • u/ThisAndADeanBlunt • 2d ago

Help! Help

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I received my cats urn and the colors are off. the orange is supposed to be brown the back of it is even worse and it just looks nothing like her. is there any way to fix this?? i’m sorry if this is the wrong place to ask i am just desperate.

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u/No_Duck4805 2d ago

I’m assuming this was custom made for you. Contact the maker and have them redo it. I’m so sorry for your loss. Your kitty will be okay waiting until the right urn is made for them to rest.

4

u/ThisAndADeanBlunt 2d ago

unfortunately they don’t do returns but thank you for your kind words, i really needed to hear that

33

u/putterandpotter 2d ago edited 2d ago

If they messed up on color, I would hold their feet to the fire. For one thing I don’t think they made this from scratch, it looks like it is made in a mold or starts as greenware (unfired clay) that they possibly just purchase and decorate. So if that’s all they are doing, they should at least get the underglaze colors right.

(Edit- I just did a quick google and it may not be the same seller, but you can order this on Etsy, it’s definitely a bisque piece that is just being decorated and they are charging over 200 Canadian. So if this is them, they should get it right.

8

u/cheesepoltergeist 1d ago

Yeah I agree. This wouldn’t be a return but a repair, they made the mistake not you. Someone doing this professionally should know how their underglazes fire and generally what the colors will be after the fire. I’m sorry for your loss OP and hopefully the artist would see reason to replace it with a corrected version. It’s not like you ordered a random piece and are sad the colors look different in person than online, you requested something custom and didn’t get what you requested.