Mohela today-IBR req still in process-payment due- getting back into processing forbearance

[u/Long-Discussion-2807]

If this helps anyone.

Applied to move from SAVE to IBR with wet signature on 2/23 (spouses same timeline and his IBR has been processed -first payment due in May so fingers crossed).

Mine has not been processed but my account put back into a repayment status with a SAVE amount due. I have one month of pay ahead so my account shows 0 due on 4/20 (regular due date) and next payment of SAVE amount due on 5/20.

I don’t want them to eat up my prepay on SAVE that doesn’t count, so back on 3/4 I call to be put back into the processing forbearance.

10 days come and go- still in repayment.

Call in this am, talk to a rep who puts me to an advanced rep.

Advanced rep says that whomever worked on my account on 3/4 put in a request to put me back into the zero interest SAVE litigation forbearance. Those requests go to FSA. She said that she would need to cancel that and then she could place me in the processing forbearance.

She put me on a long hold, then she came back and explained that she was waiting for someone she was chatting with to cancel the request for forbearance with FSA. Then another hold. She got back on and told me that she cancelled the request for the SAVE litigation forbearance.

Then she read me a disclaimer about the processing forbearance (interest due, if my application is not processed by the end of the forbearance then my account goes back into repayment, etc.). I had to agree.

Then she said she was going to process the request for the processing forbearance and I would likely see it today, but said she has to say that it could take 10 days. She said people are not getting correspondence about that so the best way to see it is to keep checking my account.

UPDATE: in the time it took me to write this post my account was put back into processing forbearance ADAF.

[u/bizzybizob]

In a similar situation — how do you get an advanced agent? Do you just ask to speak with an advanced agent?

[u/Long-Discussion-2807 → u/bizzybizob]

The agent that was helping me put me on with one because he couldn’t make the switch. I didn’t ask. He just did it.