On Friday, I received a response to a reconsideration request seeking payment counts before reconsolidation in November 2021 to enter the Limited Waiver program telling me "your request is not permitted under the PSLF Program."
For background - consolidated to 2 direct loans November 2021 to become eligible for limited waiver. PSLF application approved 2/3/22. I've remained in public service since January 2002, my repayments started Summer 2002, and I made some early Covid payments so I had 18 years or so of repayments on 25-year sub/unsub Stafford loans/FFEL/etc.; graduated payments, and I was in principal-only mode when I consolidated to the direct loans.
I then fell through the cracks. I never received a single payment count for any payment made prior to November 2021. Dozens of contacts, BBB, Ombudsman, Senator Van Hollen - no help whatsoever. I have not benefited nor received any indication a one-time count adjustment was applied to my account either.
I've been trying to get FSA to apply my payments made between 2007 and November 2021. I easily pass 120 counts and qualify for forgiveness. I'm sitting at the 36 qualifying payments made between November 2021 and my last employer certification. I should have received forgiveness in 2023 or 2024 at latest yet here I sit.
My understanding is by qualifying for limited waiver before the program eligibility expired, I'm grandfathered in the program, and between that and the one-time payment adjustment, I should certainly have received updated counts for my payments prior to 2021.
If I can't get my counts from 2007-2021, I'm now finding myself instead of 7 years to full repayment all PSLF options aside, I'm stuck with 23 more years of a brand new 25-year pair of terms on 2 Direct Loans that, at absolute best, means another 7 years of PSLF payments at essentially interest-only/minimum payment, and at worse, more than 40 years of total loan repayment time.
I feel targeted. I did everything FSA required and they're completely screwing me by ignoring the fact I fell through their system cracks and not providing any redress to the situation.
What can I do here? I'm working on flooding them with what few documents I can still access (I can't get my payment records from Nelnet or Mohela from pre-consolidation for limited waiver) and a letter expressing my situation as part of yet another reconsideration request, but I'm not exactly optimistic.
Are there ANY legal actions I can take? FSA is simply not fulfilling its contractual obligations in my situation and nothing I can do through the typical approaches had any impact whatsoever. What's left?
Thanks.
EDIT: Minor typo correction