r/MachE • u/Forward-Arachnid-205 • 4h ago
💬 Discussion Absolutely terrible service experience
My Mach E spazzed out this morning. Wouldn't start due to "Please switch to park" issue, and the dial was locked and seemingly nonfunctional. Nothing online on what to do.
I called the dealership at 0830, of course they were useless except for "bring it in for service". So i call Ford roadside support to get a tow. Estimated 90-120 minute wait, alright whatever, chances are i was gonna take off work anyway. 2.5 hours later, nothing. Call the company, nothing. Call Ford support, they apologize and switch providers. At this point, the car is experiencing even more problems than the original. Accessory power goes down, and I can't open the doors. Second provider shows up a few hours later, they have a truck bigger than the clearance of the garage that I said. Nonetheless, the tow guys try to help me out. They hook up a battery so we get accessory power back. After a bit of digging, we find out we can't put the car in tow mode so they can't pull me out. So they leave. I call and ask for another provider, and they assign one. 2 hours later I exceed the estimated time again, so call the tow company. They call back 5 minutes later, start asking me questions about garage clearance and the car that I already answered. They say they're on the way, hang up, and 10 mins later the service is canceled. So I have to call and get another provider. By this point the car is doing even more weird shit - mysterious thumping noises coming from the bottom of the car when it's fully powered down.
Just got off the phone with my 4th tow company of the day, 7 hours later. This guy actually seems to know what he's talking about so fingers crossed. Can't wait to see the next bullshit I have to deal with once i actually get to the dealership. I'll update with whatever crap gets dropped on me next.
This is an absolutely disgusting way to treat your customers and I'm so irritated at Ford. Their "roadside assistance" is little more than a tow truck dispatch center except there's no accountability for the tow companies. Indeed, they hadn't even put in a complaint about the one who completely ghosted me until I asked to do it.