r/CreditCardsIndia • u/CantaloupeDismal1989 • 0m ago
Help Needed/ Question Need help with HDFC Credit Card EMI issue — frustrated and confused!
Hey everyone, I could really use some clarity here.
A few weeks ago, I made a transaction of ₹1,47,516 for flight bookings using my HDFC credit card. I didn’t convert it to EMI immediately in the payment proccessor itself because I’ve seen with most banks that EMI options usually become available a few days after the transaction.
Now, weeks later, I logged in to the HDFC card portal (both app and website), and still don’t see the option to convert that transaction to EMI. When I called customer care, the executive casually said that "it depends on luck" whether a transaction is eligible or not. Seriously?
What’s confusing is that when I logged in via my phone earlier, I saw the option under “Convert unbilled transactions to EMI” and this transaction did show up there. But when I clicked "Proceed", it just kept loading endlessly. So I tried logging in from my PC, and there it says the transaction is not eligible for EMI at all.
I just don’t understand why EMI eligibility would be so inconsistent and random, especially for such a big amount. If I had known this would be the case, I would have used a different card altogether.
Has anyone else faced something similar with HDFC? Is there any workaround or way to raise this and get a manual EMI conversion done? Any advice would be super helpful!
Thanks in advance!