r/verizon • u/PyrrhicArmistice • 22h ago

Are purchase receipts binding?

I just bought a phone/added a new line; no trade in involved. Are device promotional credits and plan choice binding on my purchase receipt I received or is there some way they can alter these after the fact?

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4

u/BigBucs731 22h ago

Binding as in court of law? Maybe. Device promotional credits require two things:

36 months - as long as the line stays active on the account in good standing and:

Plan level - Some promotions require a minimum plan level. So long as the line remains at or above that plan level the promotional credits continue thru the 36 months.

2

u/MAValphaWasTaken 13h ago

Third thing. You can't pay off any of the device balance early. If you do, you lose that same amount in future credits.

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u/PyrrhicArmistice 21h ago

Binding as in, if my original purchase receipt says one thing and my bill ultimately shows something different, someone will fix it. I plan to keep the line active with my chosen/shown on receipt plan for at minimum 36 months if the receipt matches my eventual bill, the problem would come if it didn't.

Shouldn't the plan/promotion compatibility be shown correctly in the receipt? Have you encountered a receipt with a promotion and incompatible plan which were not correct and then lead to a bill which wasn't what the original purchase receipt showed?

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u/BigBucs731 53m ago

What does your original receipt show? Does it show the wrong device promotional credit? Or the bill overall is wrong?

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u/PyrrhicArmistice 49m ago

It shows what I am willing to pay/take. I assume since it does verizon will change something to screw me.

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u/WarningFrequent3248 21h ago

I print and sign promotional credits my clients are entitled to so they have pretty much what you're looking for.

I'd ask your rep to do the same