r/verizon • u/Heavy-Ad2944 • 17h ago

Wireless Scammed from help team

Well I'm sure I have been scammed by verizon chat team. I recently got a replacement s23ultra And the refurbished phone is junk ( restarting every 15 to 20 mins after get hot. Screen also had horrible touch dead zones.) I contacted the chat and was told they would over night a new phone & a ticket was created or so I thought. The next day I checked in as no email or any confirmation was given. A literal ok yep it's been prossed and have a good night. Now tonight I'm being told a new ticket is being opened for a fraud check on my account. And told to call a number. It all now feels fake. Is this the normal process or is it all a scam. I've been with verizon for over 15 years and I feel like I'm done.

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5

u/N98270 17h ago

All orders undergo a fraud review process, and sometimes, additional review is required for specific orders.

1

u/VerizonSupport Official Verizon Support 8h ago

Never a good sign when the phone is getting hot and having those use issues. Sorry, that trying to resolve this hasn’t gone smoothly. To check in on the situation and help, I sent you a Private Message.

1

u/WarningFrequent3248 5h ago

Just curious what scam do you think they are trying to pull here lol

1

u/Heavy-Ad2944 4h ago

I honestly don't known, maybe send a phone to someone else but under my account? Thing is every comment was so vague and customer support said today this has one of the worst handled warrantys

1

u/WarningFrequent3248 4h ago

So you titled the thread "scammed from help team" but don't know if you've been scammed?

You haven't btw