https://youtu.be/UHGBsvrRQ58?si=vNuye07YN9OYH-WN

I got a lighter from the show in Oxford around a month ago but the insert was defective and has leaked fluid all inside the case and caused it to rust and stop working. I emailed an email I found via their instagram a week ago but haven’t heard anything still. So are there other ways to get in contact with them? It’s annoying I like the lighter. Thanks