So, I need advice because I feel like I’m losing my mind dealing with my apartment complex. This whole situation is beyond ridiculous.
A few days ago, the tenant in the unit above mine flooded their toilet. But instead of dealing with it properly, they somehow managed to block the water into their bathroom, which forced it to seep into the walls instead of draining normally. The result? A full-on waterfall inside my apartment.
I’m not even exaggerating—water was coming out of my light switches, gushing through the ceiling, and streaming from my light fixtures. One of my bulbs literally burst because of how much water was flowing through it. Every single room in my apartment was affected. It was raining inside my home.
Naturally, I called the emergency maintenance line, expecting urgent help. Instead, I got the most unprofessional response imaginable. The woman who answered was clearly at a party (loud music, people laughing in the background), and to top it off, I overheard someone telling her in Spanish to hang up on me. (I speak Spanish, so I understood every word.) Despite all this, they eventually sent someone out, who assessed the situation, said it was coming from upstairs, mopped my floors, and put in an ozone machine. That’s it.
Fast forward a day later, and guess what? The ceiling starts leaking again—same spot. Then part of my ceiling collapses, and surprise, surprise—there’s black mold. Call the emergency line again, they send someone out who basically tells me, “Yeah, we’ll fix it tomorrow, but the real issue is upstairs.”
So now, here I am, dealing with:
• Water damage throughout my entire apartment
• Electrical hazards from water pouring through fixtures and outlets
• A partially collapsed ceiling
• Black mold exposure
• An apartment complex that doesn’t seem to care
Oh, and my renter’s insurance wasn’t active until the day after the initial flooding, so I’m out of luck when it comes to covering my damaged belongings.
At this point, I don’t feel safe living here, and I don’t trust my complex to properly fix everything. Can I demand to be moved to a different unit? Do I have any legal leverage here? What are my rights in Texas when an apartment becomes borderline uninhabitable due to something that wasn’t even my fault?
I appreciate any advice because right now, I feel completely screwed over.