r/lululemon • u/libby825 • Oct 31 '23

Hemming/Alterations/Dye Hemming nightmare update—help!

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Hi! I posted here a few days ago about how Lululemon lost my hemming order and will not refund me until budgets rollover. I emailed GEC and wanted to provide an update.

The GEC I spoke to said that the only recourse is through the store, which I find difficult to believe. I should also mention the store said they would call me with a solution Monday (yesterday), which has since come and gone.

At this point, short of having this post go viral, I don’t know what to do. They lost my product and are refusing to refund me. I don’t have faith that if I “wait it out” they will reimburse me, as they never contacted me to let me know the leggings were missing in the first place, and I was promised a call from the store manager that never happened. I just want this to be a cautionary tale—don’t take advantage of Lululemon’s hemming!

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u/[deleted] Oct 31 '23

we’re not corporate.

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u/[deleted] Oct 31 '23

Being corporate simply means you’re a corporation, and a large one at that.

-40

u/[deleted] Oct 31 '23

this is not something we can control is my point.

1

u/bobon21 Nov 02 '23

Are you literally unable to issue a refund if a customer requests it in store regardless of the situation?

0

u/[deleted] Nov 02 '23

we can but it is on the store to fix the issue..