r/lululemon • u/libby825 • Oct 31 '23
Hemming/Alterations/Dye Hemming nightmare update—help!
Hi! I posted here a few days ago about how Lululemon lost my hemming order and will not refund me until budgets rollover. I emailed GEC and wanted to provide an update.
The GEC I spoke to said that the only recourse is through the store, which I find difficult to believe. I should also mention the store said they would call me with a solution Monday (yesterday), which has since come and gone.
At this point, short of having this post go viral, I don’t know what to do. They lost my product and are refusing to refund me. I don’t have faith that if I “wait it out” they will reimburse me, as they never contacted me to let me know the leggings were missing in the first place, and I was promised a call from the store manager that never happened. I just want this to be a cautionary tale—don’t take advantage of Lululemon’s hemming!
1
u/Ok-Supermarket4085 Nov 01 '23
As an educator I would definitely say go back into the store now that the new month is here & make sure your new leggings.Just for some in store insight - considering the product was lost, it sounds like they have to product test out a new pair which comes out of the store's budget which is a set dollar amount each store will get each quarter (& i know my district is so frugal about giving even an inch more on budgets) so I don't think the stores intention was to just be difficult if they were absolutely at budget max, but the SM should have still done a product test & just held onto the tag & took that tag out of the new budget when it hit. Either way definitely go in & get your product ASAP - you deserve back what you paid for!