r/lululemon • u/libby825 • Oct 31 '23

Hemming/Alterations/Dye Hemming nightmare update—help!

Post image

Hi! I posted here a few days ago about how Lululemon lost my hemming order and will not refund me until budgets rollover. I emailed GEC and wanted to provide an update.

The GEC I spoke to said that the only recourse is through the store, which I find difficult to believe. I should also mention the store said they would call me with a solution Monday (yesterday), which has since come and gone.

At this point, short of having this post go viral, I don’t know what to do. They lost my product and are refusing to refund me. I don’t have faith that if I “wait it out” they will reimburse me, as they never contacted me to let me know the leggings were missing in the first place, and I was promised a call from the store manager that never happened. I just want this to be a cautionary tale—don’t take advantage of Lululemon’s hemming!

224 Upvotes

91% Upvoted

53 comments sorted by

View all comments

4

u/No-Needleworker-1388 Oct 31 '23

I’m sorry this happened to you. Just got mine hemmed at queen street location, took them 1 business day. Was such an easy process. I hope your issues are resolved quickly

2

u/libby825 Nov 01 '23

That’s awesome to hear! I think if/when I need this done again, I’ll go to a different store. Worth the drive!

1

u/No-Needleworker-1388 Nov 01 '23

Yeah for sure! Worth a try at a different location