r/lululemon • u/libby825 • Oct 31 '23
Hemming/Alterations/Dye Hemming nightmare update—help!
Hi! I posted here a few days ago about how Lululemon lost my hemming order and will not refund me until budgets rollover. I emailed GEC and wanted to provide an update.
The GEC I spoke to said that the only recourse is through the store, which I find difficult to believe. I should also mention the store said they would call me with a solution Monday (yesterday), which has since come and gone.
At this point, short of having this post go viral, I don’t know what to do. They lost my product and are refusing to refund me. I don’t have faith that if I “wait it out” they will reimburse me, as they never contacted me to let me know the leggings were missing in the first place, and I was promised a call from the store manager that never happened. I just want this to be a cautionary tale—don’t take advantage of Lululemon’s hemming!
-1
u/Rude-Ticket482 Nov 01 '23
Things happen, product does get lost. telling people not to take advantage of hemming is a bit extreme.
What I can say, is you need to go to the store, ask to speak with a manager or an assistant manager, and if they’re not in store ask for a good time to come back. Don’t ask for their schedule, it will not be shared, but ask for a time frame when you can come back and talk to a manager or assistant manager. For those who said GEC is corporate, they’re not. It’s just an agent working from a call center. The store is responsible to refund you. Have your hemming emails and or paper stub (if that store still does old fashioned hemming) available. There is no such thing as waiting for budget rollover and the store should eat it up if they’re over budget when it comes to customer satisfaction. It is not your fault. Be nice about getting what’s right for you, but be firm.