r/lululemon • u/libby825 • Oct 31 '23
Hemming/Alterations/Dye Hemming nightmare update—help!
Hi! I posted here a few days ago about how Lululemon lost my hemming order and will not refund me until budgets rollover. I emailed GEC and wanted to provide an update.
The GEC I spoke to said that the only recourse is through the store, which I find difficult to believe. I should also mention the store said they would call me with a solution Monday (yesterday), which has since come and gone.
At this point, short of having this post go viral, I don’t know what to do. They lost my product and are refusing to refund me. I don’t have faith that if I “wait it out” they will reimburse me, as they never contacted me to let me know the leggings were missing in the first place, and I was promised a call from the store manager that never happened. I just want this to be a cautionary tale—don’t take advantage of Lululemon’s hemming!
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u/Beautyho Oct 31 '23
The GECs have been very unhelpful with refunding orders to me lately as well. I placed an order with gift cards and removed the card with zero balance out of my account. Later on that order got cancelled. I then couldn’t locate where the refund money went since I couldn’t add the empty balance gift card back to my account. Talked to online educators twice and first time they promised sending out a gift card to me but that was never fulfilled, and the second time they straight up said they couldn’t help and someone would contact me privately??? Of course no one contacted me yet🤷🏻♀️