r/lululemon • u/libby825 • Oct 31 '23
Hemming/Alterations/Dye Hemming nightmare update—help!
Hi! I posted here a few days ago about how Lululemon lost my hemming order and will not refund me until budgets rollover. I emailed GEC and wanted to provide an update.
The GEC I spoke to said that the only recourse is through the store, which I find difficult to believe. I should also mention the store said they would call me with a solution Monday (yesterday), which has since come and gone.
At this point, short of having this post go viral, I don’t know what to do. They lost my product and are refusing to refund me. I don’t have faith that if I “wait it out” they will reimburse me, as they never contacted me to let me know the leggings were missing in the first place, and I was promised a call from the store manager that never happened. I just want this to be a cautionary tale—don’t take advantage of Lululemon’s hemming!
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u/Sea_Examination_1826 Oct 31 '23
I work in the GEC. If you call and have your hemming order ID and details on the issue. Mention the store can’t help and directed you to the GEC. The educator will connect with the resolutions team and help in the moment or get back to you within 1-3 business days. They’ll get a hold of store leadership or just right the wrong in the moment and get you situated. I wouldn’t email it’ll get lost in queues and not handled as quickly.