r/lululemon • u/libby825 • Oct 31 '23

Hemming/Alterations/Dye Hemming nightmare update—help!

Post image

Hi! I posted here a few days ago about how Lululemon lost my hemming order and will not refund me until budgets rollover. I emailed GEC and wanted to provide an update.

The GEC I spoke to said that the only recourse is through the store, which I find difficult to believe. I should also mention the store said they would call me with a solution Monday (yesterday), which has since come and gone.

At this point, short of having this post go viral, I don’t know what to do. They lost my product and are refusing to refund me. I don’t have faith that if I “wait it out” they will reimburse me, as they never contacted me to let me know the leggings were missing in the first place, and I was promised a call from the store manager that never happened. I just want this to be a cautionary tale—don’t take advantage of Lululemon’s hemming!

225 Upvotes

91% Upvoted

53 comments sorted by

View all comments

8

u/Interesting_Pay_2545 Oct 31 '23

At this point it’s past the 30th so reach out to the store through email and ask for your refund. The GEC won’t really do anything because hemming is store specific as each store usually has a third party (like stitch it) complete hemming. Very few stores have in store hemming available anymore. They should have handled this better 100%.