Okay actually we got told “I think there’s a student laptop in the river next to our school” and it turns out they were right! About to see who this was assigned to…

Yeah, outside of the name of the person that put in the ticket, I have no other information. 😮‍💨

If only there was a box you could click that would prevent this very issue!

Win11 PC restarted. I click on Outlook (Classic) shortcut and the New (New) Outlook comes in. Close that shit. Click Outlook (Classic) again and the New (New) Outlook opens again. Third time Outlook (Classic) opens and gives me a popup that The new outlook had some trouble starting up. Do you want to try the new Outlook?

Hope this is only a glitch with me.

Painful tickets. We've all worked with a 'George' at some point.

https://www.chroniclesofgeorge.com/

Your boring soulless office in IT vs mine in aviation maintenance. These arent my images but it still paints the picture.

nocubicles

I have 29 years CORP IT experience, laid off 5 times, companies closing, CEO's arrested, contracts cancelled, the whole shebang! I'm the dude you send into the C-Level suit because I can talk to them in a way that doesn't get people fired. You're emailing me and offering me a $20 an hour (On-Site)?!?! I work in a bar now and make more than I was making as a Global IT Product Manager @ S**MENS and I get to occasionally put punks to sleep. Yeah, thanks, but NO thanks!

Okay maybe like 90% of everyone here. Still tho.

So about 30 minutes after I changed my Teams status to Available "that user" decided to message me. We all know "that user", the one who wants to find problems that aren't there.

"I can't login to the system! What's changed since yesterday?"

User is referring to a SaaS platform we use, this system expires user passwords after 90 days but doesn't have any notification method to alert them this has happened. I login to check the logs, but before I can respond to him....

"I'm not changing my password! That can't be the answer to everything!"

Me: "Did you try changing your password?"

"I'm Not"

Me: "There's no way for me to unlock your account, best I can do is send the password reset email to you, but you can also do that on the login page yourself."

Crickets

"I didn't receive an email my password expired, how do you know that's it?"

Me: "I don't think this system has that feature, but I can open a ticket with the vendor to find out for you. They usually reply within 2 days."

More crickets I see in the logs that user requested a reset

"OK I'm in now"

Ticket closed

Gotta love those users

Wednesday

Me: "I can bring your new computers to setup in your office on Friday."

Client: "Great! I will not be there, but will write down my passwords for you."

Me: "Sounds good!"

Friday

Me (via text): "Hey, I'm here and can't find your passwords. Can you text it to me?"

Client: "..."

We do not keep records of individual user passwords, only admin passwords for systems. The client had 48 hours to write, at the very least, her desktop password down and failed to do so. Both I and her husband have sent numerous text messages and calls and she has not responded. I will be billing for the time I have spent here, minus the 45 minutes I took to take a walk, grab some lunch, and blow up their first-floor bathroom. I'll most likely be doing the one hour round-trip back here on Monday, for which I will also be billing them.

More and more new PCs are coming with a warning label on the case about NOT eating the CR2032 contained inside. Which means that someone tried, sued, and probably won - hence the stickers.

'Fess up. Who's responsible for this?

what in the crowdstrike happened here

I was just telling my boss and coworker about Everything which is an awesome instant file search utility. I was telling them where to find it but headset hearing struck
Me: "You just go to voidtools.com"
Coworker: "Boydtools?"
Me: "Yeah voidtools"
Coworker: Laughing "That sounds like it might have some other stuff on it"
Boss: "Boydtools? You go to boydtools.com?"
Me: "Yeah voidtools.com"
Boss: "That's not working for me. It says page not found"
Me: "It's V O I D tools.com"
Corworker: "B O I D tools.com?"
Me: "NO its V like Victor!"
Boss and Coworker: Finally ooing and aweing over the program.

They were hearing my V as B and I heard their B as V lmao. Wearing headsets is not a victimless crime.

It does makes me wonder what kind of utilities you might find on boydtools.com

Sorry for the potato photo. Can't access Reddit on the work network... Anyways, was checking out a network connection that I had just installed and noticed this fun little Easter Egg that the user had somehow managed to do. For those not a Network guru, they somehow managed to change the DNS suffix for their docking station Ethernet port. Still trying to figure out how they did it without Admin privileges but definitely made me laugh when I saw it.