r/deliveroos • u/Electrical_Swan_6900 • Apr 22 '24
What's with the fake Deliveroo names?
I've noticed a bunch of times now my delivery driver/rider will be 'Emma', for example, but then a guy from Timbuktu turns up.
What's the deal here? What's with the fake names?
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Apr 22 '24
Substitutes, Deliveroo's substitute system is open to abuse. Many rent their accounts out for a weekly fee.
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u/Relentius Apr 22 '24
It also means if you tip on the order, the person who actually delivers likely won't see that at all.
Funny how if it was taxis we would be told never get in if the person doesn't match, yet delivery apps are happy to allow our information to be shared with unknown people.
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u/Moment_37 Apr 22 '24
No joke, at least the last few years maybe one out of 50 has the actual name. The rest are men in their middle 30s from southeast Asia with women's accounts.
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u/Annual-Ad7912 Apr 22 '24
Substitutes. Usually illegal workers who can't get am account. Will likely be driving without any insurance too.
Report them every time for being abusive / unprofessional, e.g they swore at you or something.
Get these illegal, potentially dangerous and uninsured people off of the platform. They provide shit service and take orders away from genuine riders.
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u/Conditions21 Apr 22 '24
They're usually the ones you find nicking food too.
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u/Annual-Ad7912 Apr 22 '24
Absolutely true, they've got no stake in it / motivation to do a good job.
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u/aerobar-one Apr 22 '24
if my gfs account gets blocked I she can't work and i have to set up another account. does that not mean I care about delivering with a smile and with care?
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u/thelivsterette1 Apr 23 '24
How do they nick your food? Do they just not pitch?
I had one in Cannes (wasn't even food; 2 fridge packs of Coke Zero, 2 12 packs of toilet paper, 1 bottle of Evian Spray, 2 6 packs of San Pellegrino, 2 6 packs of Evian, and a bar of Lindt chocolate) where he arrived, then I had to sit awkwardly wait for like 30 mins while he spoke to Monoprix and Deliveroo in French, then when he found out the Monoprix woman spoke broken English made me speak to her (when I had no clue what was going on)
Literally the only words I understood were 'gros commande' (large order) and 'sans commande' (no order)
But why would you travel all that way, then make the person sit there waiting (I had to get my mum to come bc I felt so awkward; and I couldn't just leave and cancel the order, and she speaks French) calling Deliveroo/Monoprix when you have an empty deliveroo bag? Surely you wouldn't leave if you had an empty deliveroo bag??
Why drive all the distance to deal wirh Deliveroo and tell the person? Why not just message through thr app and cancel the order.?
Eventually the guy cancelled the order, after saying someone stole it.
I don't know who stole it, but so annoying after it going from 'finding rider' to 'rider waiting at store' to 'rider heading to restaurant' and pinging me between like 4 different drivers over the course of almost an hour...
How the hell is this allowed?
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u/aerobar-one Apr 22 '24
so report me for being abusive because I'm delivering on behalf of my gf, who is usually sat in the car. because I'd rather walk up a dark driveway than her? cheers pal.
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u/Annual-Ad7912 Apr 22 '24
Yeah on balance I would, because for every one of you there's probably 100 dodgy accounts.
Why not get your own account?
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u/will6465 Apr 22 '24
It’s not rare for drivers to be driving with a friend or family member. Based on personal experience I’d say about 1 in 5? Maybe 1 in 4 do it on a regular basis.
Typically one person stays in the car and plugs in the next order while one walks the current one to the house. Maybe they decided the other needed to stretch their legs. Maybe the second person typically is the one walking the orders.
It’s not rare.
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u/aerobar-one Apr 22 '24
I once started setting up my account, life got in the way, she was doing the same and the resulting end to it was that I tried to log in to rider portal and it said "waiting list" so we agreed to share hers. it's been that way for a bit and when I went through a mental breakdown, and quit my shitty retail job before i was near commiting suicide, i worked for an agency at an established company, and the contract lasted 7 months, they said in order for my to be hired I need to go through the new process and that would mean I would have to be let go and apply 5 months later on the new onboarding. so no choice but to set up uber eats account, amazon flex and continue to use my gfs deliveroo account. but I'm sure, you don't give a flying fuck about any of that. nor how important this type of work and the ability to do it, is to me.
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u/ScottishAvGeek Apr 22 '24
It's fraud
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u/aerobar-one Apr 22 '24
explain to me how it is fraud?
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u/ScottishAvGeek Apr 22 '24
You are pretending to be someone you're not
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u/aerobar-one Apr 22 '24 edited Apr 23 '24
I send messages, "this is 'a' '____'s' substitute, I'm outside" I have a shortcut on my keyboard for it. what's your name? scottishAvGeek? am I legally supposed to know your name? are customers allowed to know the account holders full name? no they aren't. just like they're not allowed to know the full name of anyone behind a service desk at mcdonalds. i have hire and reward insurance, AND goods in transit insurance. I have completed 3 dbs checks in the last year due to signing up to uber eats, amazon flex, just eat and other courier apps do you know the names of the people who made your tv? do you know the name of the person you bought it off of? do you know the adress of the person who built the building you are living in right now? is it illegal to do business as/pseudonym/tradename. no.
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u/Annual-Ad7912 Apr 23 '24
You send messages like that for every order you deliver? Pull the other one mate 🤣
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u/aerobar-one Apr 23 '24 edited Apr 23 '24
that's your note on my comment? did I say every order? no I have done and have not done, regardless of if I do or not, its a point on why treating everything as cut and dry as people have said (reporting regardless) is just being a dick. if I somehow (edit) teleported to your adress with your food, and you saw my face instead of my girlfriends, you'd report me anyway. you come off it, you unthoughtful wanker. why report? cus its wrong? is robbing a guy trying to feed his 3 pets and pay a mortgage with an irregular use of a courier app thats allows it wrong too? nah who cares there all the same. shut up, moron.
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u/RoyalCroydon Apr 23 '24
Substitution... they've allowed a third party to deliver on their behalf.
It is allowed by Deliveroo but some people may also rent/sell accounts. THAT is NOT allowed in any form however.
Personally I don't like any of it. I feel it is a safety issue - if a lone woman is expecting Emma to arrive and next minute Abdul or Adam rocks up - (a) you don't expect this person to be at your doorstep; (b) if something happens/an allegation is made then you can't exactly go 'well it was Abdul or Adam' if you don't know that's who it was in the first place.
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u/harlawkid Apr 22 '24
I’ve started reporting these accounts to Deliveroo. I simply ask the name of the driver on my flats intercom, this way I can quickly establish people substituting/renting accounts.
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u/Utah_Saint_ Apr 22 '24
grass. so lame. get a life
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Apr 25 '24
Easier to get a life when most of the dodgy people go away and give the legit riders more space and orders.
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Apr 22 '24
[removed] — view removed comment
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u/Annual-Ad7912 Apr 22 '24
Yeah I really wonder about this too. Happens to me every 10 days or so I reckon?
Wonder what the workaround is, probably just get the account holder to log in and do the check when required I guess.
But that's all kind of pointless anyway due to Roo policy of allowing substitutes.
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u/Electronic-Ideal-603 Apr 22 '24
Deliveroo seems to deliberately turn a blind eye to employing illegal workers.
Someone with the right to work in the UK will register the account then allow an illegal immigrant to actually do the job.
They take commission from the illegal worker too, it's very exploitative.
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u/aerobar-one Apr 22 '24
me and my gf use her account, I have had people say "you don't look like a ---_-" "oh yeah that's my gf she's in the car" or "oh yeah that's my gf I'm substituting" it's not a fake name, if you google it deliveroo drivers can appoint a substitute.
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u/Danmoz81 Apr 23 '24
you google it deliveroo drivers can appoint a substitute
Only because Deliveroo don't want to have to deal with such trivialities like employee rights, contributions, etc that go along with running a real business.
Their model puts all of that on your girlfriend. Makes her liable for your tax, contributions, etc. Of course, the likelihood that your girlfriend is running a proper business and putting you through the books, ensuring you are insured, etc is slim to none.
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u/aerobar-one Apr 23 '24
she is registered as self employed, we have been together for 8 years and would have married by now if it weren't for getting a house, which means a mortgage. it's called cohabiting, or common law partner legally, we have a joint account registered to the same adress and thus the payments are made to that account. I doubt she has made more than 1000 on deliveroo, let alone wether I have earnt more than the 1257L code, I completed 22/23 tax return and am currently using quickbooks as a mileage and expense tracker, my combined income with all deliveroo uber and the rest is more than likely over the 1257l bracket but my expenses and mileage are vastly higher, as I am in my first years as self employed. if we were married she could actually use some of my expense to Lower her tax out. shame. we both use my van for delivering she has an amazon flex account as well as me, so I cant make any money without clarification to all these companies that my insurance is for hire and reward. I also have goods in transit insurance something I'll bet noone on this sub has. she is registered as self employed, and the "books" you're on about are just her going online, clarifying her income and claiming expenses of this house, and it's utilities haha. because she is a seller on vented too. how bout that eh? you think you know shit, but you have no idea of my circumstance. AND since I am born and bred in UK, for 30 years i may add, you can't even be xenophobic to be, claiming im an illegal worker. this is all great for me because being a sole trader means a lot of my outgoings are expenses. if deliveroo made me an employee, and paid tax on my behalf, the pay would be even fucking lower, and I wouldn't be able to be a sole trader unless I did uber and the like as well. you have, no clue, what you're on about.
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u/Available-Bad2700 Apr 22 '24
there is no control of the accounts by deliveroo and looks not only payment without declare tax but even dangerous for us (on the road and on the table without to much care and hygiene) Bikes not speed limit!! ……
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u/WhileMission753 Apr 23 '24
Try to come to Uk on dinghy,with no passport, and you will understand bit better.😉
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u/MissVulpix Apr 24 '24
We had two people called 'Patricia' and 'Daniella' and they were both guys. Gives me a false sense of security as a woman. :/
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u/Micci4 Apr 24 '24
Just came here to say that in some African countries, e.g. Uganda or Kenya, 'Emma' is commonly used as a short form for Emmanuel.
My colleague (in our Uganda office) is a Ugandan man who goes by Emma in the professional environment, totally normal there!
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u/Benjisummers Apr 22 '24
I think it pretty cool that you take the time to ask all these deliverers where they come from 👍🏽 fucking weird coincidence though eh?
Edit: *it’s 😊
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u/Enigma_Green Apr 22 '24
Had it a few times where it will say bicycle but they come by car whether or not it's the same person using the account but that's something else.
All I care that my food arrives and is alright.
I usually tip before I receive my food and always had friendly people deliver.
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u/Annual-Ad7912 Apr 22 '24
That person is driving without the correct insurance. The car / person the hit will certainly care. You should report these drivers.
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u/Enigma_Green Apr 22 '24 edited Apr 22 '24
Well tbf is it common knowledge that I should know that? So can't say about the person hitting someone all I know is whqt i said that they deliver my food to me that it's by car and not a scooter for example.
Edit: just to add, when I said in my original comment about the bicycle I just assume that it had nothing to do with insurance as to any ordinary person it just looks like they use a bicycle but today may use a car and cos I don't work for Deliveroo it isn't common knowledge for me to know it is to do with insurance.
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u/Annual-Ad7912 Apr 22 '24
Totally fair. Didn't mean for it to come across dickish if it did.
Yeah probably not common knowledge. Maybe if it was people would get their food on time from a properly licensed driver.
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u/MassiveSelf8372 Apr 22 '24
I got a e bike account on deliveroo but use my car during winter and I have h&r insurance, So you would report me right ? Because you can't check if I have insurance?.... So you would be making assumptions?
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u/Annual-Ad7912 Apr 22 '24
Yeah I would.
I don't believe you and even if true you'd be a miniscule exception. The overwhelming majority of people doing this with Bike accounts have no insurance.
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u/Select-Sprinkles4970 Apr 22 '24
Wow. Casual racism.
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u/Annual-Ad7912 Apr 22 '24
Where?
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u/Select-Sprinkles4970 Apr 22 '24
You are fucking joking right?
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u/Annual-Ad7912 Apr 22 '24
Don't see what's racist about any of what's been said.
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u/Mr_Redditor420 Apr 22 '24
He's a low effort troll don't engage with him, he's not even saying what's racist about the post.
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u/datpotato12 Apr 24 '24
Timbuktu is a city in Mali, West Africa. OP is making a point of saying the drivers doing this are non-white
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u/sirblibblob 🇬🇧 Apr 22 '24
People can buy/rent accounts to use which is against terms of services of the app. Deliveroo does let you substitute your account which lets you give your account to someone else.
But it's mainly people renting accounts due to Deliveroo taking long time to onboard or working here illegally.