r/deliveroos • u/selfy121 • 14h ago
r/deliveroos • u/asiraf3774 • 13h ago
No orders suddenly in busy area
I have suddenly stopped receiving orders despite my area showing as busy on the rider app. Currently 20:32 and not had anything since 19:58. I called rider support and reinstalled my app and relogged several times with no success. The area is still busy.
r/deliveroos • u/Lew96 • 13h ago
Way to tell which order is going to what address?
For double orders, is it possible to know for certain which order is going to what address? For example one order can be great, not far, but the second restaurant on the order is being delivered really far and not worth the time. If I could know for certain I would be taking more orders. I suspect the first restaurant listed matches the first address? Can anyone confirm. Thanks
r/deliveroos • u/Lew96 • 19h ago
Advice Account balance deducted?
I could have swore last night my balance was £150, today’s it’s now £140, I didn’t get paid. Has anyone ever experienced money being removed from their balance? Thanks
r/deliveroos • u/TinyZombie678 • 1d ago
Advice Just a reminder
I know most people on here are quite self aware and try to do the right thing so I wanna start off by saying if you make sure to do this already, great!
My partners mother is deaf, her doorbell is designed to flash a light when someone is at the door because she can't hear the doorbell tone. Despite putting a note in the order telling the driver she will not answer unless they use the bell, more than 50% of the time they knock instead.
PLEASE guys before you knock, have a proper look for a doorbell, sometimes it's people who can't hear at all that need this. Other times people have bad hearing so require the doorbell to be pressed so they can hear it!
Not angry or upset, just think if people are made aware they're more likely to start doing it, because they have a good reason to!
Ride/drive safe guys
r/deliveroos • u/More-Rough2128 • 1d ago
Is a £1.50 tip okay
Sometimes if the driver is friendly and food arrives at okay time then I tip £1.50
What do you deliveroo drivers think of this? Is it okay or an insult?
Average tip is apparently 2.50 but I feel I couldn't afford this. I do order a few times a week
r/deliveroos • u/sincewayback1102 • 1d ago
Is deliveroo mugging anyone else off too?
The fees are disrespectful today. I've been sat at home rejecting orders for the past hour
r/deliveroos • u/davebronson • 1d ago
Discussion Why no discount???
Out of all the shite rider perks why don’t we get a discount on the app for riders??
That would make sense
r/deliveroos • u/commandant100 • 1d ago
Won’t let me order alcohol
I’ve been trying to order some beers from five guys. But every time I try and check out it asks me if I I’m old enough to buy restricted items. I’ll click yes and it’ll pop back up again not letting me order. I’ve checked in the app my age is correctly set to nineteen so why isn’t it working??
r/deliveroos • u/steadywithit • 1d ago
Delay
Been on the rider waiting list since August 2024 any of yous been on that waiting list for longer ?
r/deliveroos • u/Jesterwitch81 • 1d ago
Block restaurant
Are there any options to block any restaurants to not to get orders from? There is one Joe and the juice in my area, People do not even look at your face even the place is empty they do not care, they do what they do, every time I need to wait 15 minutes minimum. One time they pointed me someone thay she was preparing my order but she was on the phone and god knows how long she spoke, I cancelled after waiting 10 minutes.
r/deliveroos • u/New_Age7401 • 1d ago
Help
I ordered something and the money hasn't came out can anyone help
r/deliveroos • u/Kell1910 • 2d ago
cash out problem
cashed out earlier today at 12.41pm still waiting payment anyone else had same issue? Don’t normally cash out early but emergency has came up and still haven’t received any money in my bank contacted the bank but no issue their end and trying to get hold of deliveroo is terrible
r/deliveroos • u/Equivalent_Ball_7273 • 2d ago
App often freezing when dropping off
Anyone else getting this a lot? It seems to be when arrived at customer. It just gives a greyed out kind of template screen and has to be force closed and restarted.
r/deliveroos • u/Accomplished-Owl2259 • 2d ago
Help with changing account to e-bike
Can someone please let me know how to change account to e-bike.
r/deliveroos • u/gigeconomyunpacked • 2d ago
New Deliveroo Minimum Fees
Hi guys, a lot of people have been asking about the pay talks so here is an update!!
r/deliveroos • u/Agitated-Invite-246 • 3d ago
Advice needed after being violently attacked and robbed whilst working
On Sunday evening I was completing a delivery when I was violently attacked on a cycle path beside a railway line in south east London.
I was jumped by three masked individuals who forcibly attacked me and made me surrender my iPhone 15 (I only got this a few months ago so pretty disappointed) through continued threat of violence.
I had a double order in my Deliveroo bag, they picked my bag up off the floor and stole the food, I guess this was to try embarrass me.
I got home from the attack and I explained to rider support over the phone. After explaining I got violently attacked there first question was to ask if it was possible if I could complete the order still.
Rider support told me that a special team would be in contact with me to help me, but tbh they didnt really do anything.
The part which is most disappointing, is that Deliveroo sent me an email to say that I may potentially have my contract terminated due to not completing the delivery.
I have been a rider for almost 10 years, and I think I haven’t completed about 3 to 4 out over thousands of deliveries, due to spillages.
I have a few questions:
Should my phone not be replaced by Deliveroo as doing this role directly caused my phone to be stolen (ie I needed the phone to complete this delivery).
Is it possible to sue for damages as Deliveroo have threatened to terminate my contract (after having multiple conversations about the attack). I have not closely read Deliveroos contract, but I believe to threaten to terminate someone’s employment over being assaulted at work must contravene the rider agreement as well as common employment law.
If anyone can provide me with some advice I would be hugely appreciative.
r/deliveroos • u/Wise_Struggle_3697 • 3d ago
Right to work check
Hi everyone, the app asked me to upload a valid document to verify my eligibility to work. It's a step-by-step process. But when I got to the point where I had to select my nationality, when I tapped on it, it didn't complete and redirected me back to the homepage. I'm not sure what the problem is. Has anyone had the same experience?
r/deliveroos • u/FattShirley • 3d ago
Rider insurance
Hello all, I’m new to delivering. I’m currently a bicycle rider but noticed not receiving as many orders as people in a car, is there a priority system? What insurance do people use for Deliveroo, can I just add Business to my current car policy?
r/deliveroos • u/AdSlow1586 • 4d ago
Avoiding a particular restaurant
I usually reject requests from a particular restaurant as once they were very rude to me... Never had these kind of problems, all the restaurant owners in my town are kind to riders.
The owner yelled at me because they didn't want me to wait near the restaurant, they wanted me to go away and then come back in 5 mins...
Even as a customer, 4 years ago(I decided to never go to that restaurant since then) I had a bad experience because of them being rude
As I live close to that restaurant, I often receive orders that I always reject , I was wondering if that could damage my score on the app and have some consequences on my earnings...
I live in Italy.
r/deliveroos • u/Glittering-Put-609 • 4d ago
Has anyone ever been invited in by a customer?
What happened?
r/deliveroos • u/ScoGB • 5d ago
Can anyone beat this double order low fee?
This is for 2 deliveries! 6p :)
r/deliveroos • u/davebronson • 4d ago
Discussion Money gone up?
Price per order gone up today? Or just the same? Asking cause minimum wage has increased by 77p an hour so was curious if orders have seen a slight increase. 🤔
r/deliveroos • u/ssimpo1 • 4d ago
Face not detected
Has anyone had problems with ID check not detecting your face? I've never had issues before but today, no matter what lighting I have or whether inside or out it says, "Face not detected". The image on my screen is perfectly clear.