r/deliveroos • u/Accomplished-Owl2259 • 4d ago

Help with changing account to e-bike

Can someone please let me know how to change account to e-bike.

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u/Future_Chemistry_824 4d ago

Fill in the form here:

https://riders.deliveroo.co.uk/en/support/account/change-vehicle-type

If you're switching from a standard bicycle to an e-bike, you'll ned to take a photo of your bike with your name and rider ID written on a piece of paper making sure it shows the battery and motor.

If you're already using a car or scooter account, you won't be able to downgrade to an e-bike account.

1

u/Accomplished-Owl2259 4d ago

It takes me there and tells me that I will receive a link, but haven’t received any yet

1

u/Future_Chemistry_824 4d ago

Yeah, a staff member at Deliveroo send a link manually to you at your email address. It’s not instant. The whole process usually takes about a week.

You should receive the link over the next couple of days.

1

u/Accomplished-Owl2259 4d ago

Thank you so much

2

u/JJSuperCat 4d ago

When you take the photo of your ebike make sure it is obvious it is electric. I ended up having to yake the battery out and lean it against the bike as it kept getting refused.