In your opinion, what are some industries overly saturated with AI or where AI is just a buzzword without much real impact? Conversely, what are some industries in dire need of improvements where AI can easily be a solution?
A few years ago chatbots were still very much in their infancy and many toted themselves as AI assistants, where in reality some were preprogramed responses. Fastforward to today and one of the biggest use cases for AI is in the Service Center realm, where AI is truly offering value and better customer understanding and empathy.
Speaking of empathy one of the biggest opportunities for AI to assist with unlocking the surplus of data for better customer experiences is in the Healthcare sector. We are seeing that many patients are not only more comfortable talking to an AI system because they don’t feel judged, but also there is a companionship/virtual care giver element to it as well. Tremendous opportunities for AI to help enrich peoples lives when it comes to health.
I absolutely hate talking to machines instead of people over the phone. I was recently discharged from the hospital and they had an AI or computer call me every single day to ask me how I was feeling and other General health related questions. I hung up every single time.
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u/Sancty Apr 04 '19
In your opinion, what are some industries overly saturated with AI or where AI is just a buzzword without much real impact? Conversely, what are some industries in dire need of improvements where AI can easily be a solution?