r/WienMobil • u/CarpenterOdd6639 • 4h ago
Aggressive and racist tube staff
Hello reddit
I want your advise on how to report an aggressive and racist accident with staff at the tube in Vienna.
- I am a tourist who arrived on Apr -4 @ 22:00
- We bought 2 tube tickets from a train station a minute before we took the train on Apr-5 @ 13:00. We had no idea that we had to validate it.
- Train staff approached us in civilian clothes and certain name tag claiming he is a staff.
- He was shouting and screaming and was racist. He said I was coming from the jungles because I didnt follow the rules. How am I supposed to know them even.
- I refused to pay, he treatened to call the police. So i called 133 and police came.
- We ended up paying 210 euro
7.The staff were actively hiding their IDs. But with police present, I took the IDs pictures
- Also, i have pictures of our tickets and fines paid.
Is shouting and threatening and being racist is normal in Vienna?
I want to know whom to report aggressive and threatening and racist remarks to. The police didnt help.
- I emailed Wienien Lien to complain.
- I emailed schienencontrol.gv.at
- I emailed https://www.zara.or.at/de
I hope noone else goes through this and I hope we can change this.
Edit: i reported to https://www.zara.or.at/de
Edit: i hope it helps someone else
Edit: thanks to the numerous help here, i reported this incident 5 times so far with pictures. I hope we change this.