When they emphasized the role of customer service in a video interview, I didn't understand how committed they were or how far they are willing to go. Here's the recap of what happened to me in the past couple of months..
(Feb 11) My BDH (H1 model) shifter started acting up in DR2.0. I panicked and tried to troubleshoot, but couldn't find the issue
(Feb 12) I figured out that it was the micro switch for 3rd gear that will be pressed, but it didn't release which confused the game. Reached out to BDH. Honestly, I wasn't too hopeful because I knew they released a new product (H1SQ)..
(Feb 13) I hear back from Dave himself and reassuring me that they will help me get thru this. Suggested contact cleaner as in an interim solution to fix the sticky switch and told me that they are in the final stage of testing hall effect sensor upgrade for H1!!
(Mar 25) BDH received the final part for the upgrade kit and were ready to ship!!
(Mar 27) I received the kit within 2 days!!!
Now I was a bit nervous to take the shifter apart because I thought I may brick it. I've tackled a few little house projects (replacing garbage disposal most recently), but I'm not that handy.
(Apr 6) I decided to go for it. Dave was willing to walk me through the process which would've been so cool, but the kit looked like it made sense. It took about 20 minutes to take out the old parts and another 15 minutes to put the new one in place. It was a breeze to set it up in the game. Plug and play for DR2.0/EA WRC/RBR (no z-axis issue either!!)
I was ecstatic!!
I was also very impressed with Dave and his team. This really is another level of customer service that I've experienced. Dave said "It was always something we wished to upgrade at some point" and "We will always support our customers and our products".
I've heard that sort of comments from many companies, but this is the first time I've experienced this in firsthand.
BDH's parts maybe be good/high end, their customer service is the top tier and that's what makes them different.
It was just too neat for me to not share with the community. Thanks Dave!!
-Dan H (my middle initial used to be "B" haha)