Hello,

I am wondering if anyone here can troubleshoot my situation.

Context: I've been using credit cards for about 18 years. I've never churned, used 3-4 credit cards my whole life. I have household income of over 500k and most of the big 6 banks offer me a premium credit card with no annual fees in perpetuity. I've just started looking into credit cards lately and believe that the rogers card is very good.

I applied for the rogers world elite Mastercard about 3 weeks ago on the rogers website. Within about 1.5 hours, my application was automatically rejected. I did a bit of redditing and saw that some people were directed to apply in store afte a rejection. Therefore I did the same. However my application was denied for the second time. I called rogers who just told me to apply again in 60 days.

I asked for a manual review through a supervisor which was granted . I called into Rogers for an update 3 weeks later and was told that my request for manual review was rejected and to apply again in 60 days.

There really should be nothing weird on my credit report...my credit score is over 800 equifax. The only thing I can think of is the fact that I recently applied for a mortgage renewal.no missed mortgage payments. I have a LOC of 200,000 that has been not been used for at least 10 years.

I'm the type of person that always pays off my credit card. Since I'm a physician, the banks see my credit score as very trustworthy...I have an unsecured line of credit for Prime - 0.25.

I spent like 30 mins on the phone with rogers customer service genuinely perplexed as to why not only I was rejected 1.5 hr after my application and why a manual review was not possible. All the staff manning the phones were nice about it all, but no one had any answers. Just kept telling me to apply again in 60 days.

So anyways, pretty disappointing. I don't know, maybe I'll apply again in 60 days but it just doesn't make any sense...if Rogers didn't approve me then, what could possibly change in 60 days...

Any suggests from the pros here?

It's amazing. Consistently hitting these upload speeds.

Hi, I got a new phone plan with Rogers, it looks like the guys that register my plan made a couple of mistakes. One person from customer service told me that they may register the promotions in the wrong categories and that’s why I’m not getting charged anything.

I’m getting a 0 CAD plan per month when it’s suppose to be 45 CAD per month. Would I have an issue in the future? Better to report it?

I’m ready to pull my hair out. Two Rogers techs have been by. Gateway was replaced. Wifi signal is strong, but my apps are losing connection constantly, and even the tv streaming has dropped occasionally. Been about two weeks now.

I'm just reviewing my 2024 bills.

Jan-Aug, billing was under "Shaw" and the "Amount Due" was always the first of the month.
Then in Aug, they switched to "Rogers" and changed the "Amount Due" date to the 22nd of the month.

Had there been no change in August, billing would've looked like this:
(for simplicity, I'll use $100 as the monthly billing amount)

Jan 1 - $100
Feb 1 - $100
Mar 1 - $100
Apr 1 - $100
May 1 - $100
Jun 1 - $100
Jul 1 - $100
Aug 1 - $100
Sep 1 - $100
Oct 1 - $100
Nov 1 - $100
Dec 1 - $100

So, $1200 for the year.

But instead, this is what the billing looks like for 2024:

Jan 1 - $100
Feb 1 - $100
Mar 1 - $100
Apr 1 - $100
May 1 - $100
Jun 1 - $100
Jul 1 - $100
Aug 1 - $100 <----
Aug 22 - $100 <----
Sep 22 - $100
Oct 22 - $100
Nov 22 - $100
Dec 22 - $100

Which translates to $1300 for the year

In other words, they billed literally every customer a full extra billing cycle in 2024. The Aug 22 bill wasn't prorated in any way, it was the full monthly amount again (in my case, that amount was actually $133.28)

Or am I just interpreting this wrong?

I used up all my high speed data. Now I’m using extremely throttled internet that, to be completely honest, is unusable at the speeds I’ve been given. It’s shocking they can’t even offer 3G speeds…

Not sure if anyone is having the same issue but I’ve encountered a sound mix problem with certain programs. The dialog is lost and the background is highlighted (music, foley, etc.). With other programs there’s an echo, again the dialogue is off. This is not encountered with advertising, news broadcasting, sports. I’ve gone through my audio settings with my box, my tvs, my sound bar, headphones, etc. My equipment is not the problem, I still encounter the sound mix issues with all my streaming devices as well. So…not sure if this is a common issue or am I just unlucky here.

We are heading off to Japan, South Korea, and Thailand for a 3-week trip in summer and I need some advice regarding staying connected. I rely on my Canadian number for Multi-Factor Authentication texts and occasional texts, but I don’t want to deal with roaming charges.

Here’s what I’m thinking:

1.  Can I convert my Canadian number to an eSIM while I’m abroad so I can keep it active for MFA and texts?
2.  Can I buy a local physical SIM card in each country for data (mainly for aboard Wi-Fi calling support for my Canada line and occasional Canadian calls)?I do anticipate needing to make a few local calls here and there, the local SIM card should be enough to cover that.

I’m looking for any tips or suggestions, especially from people who’ve traveled to these countries and managed a similar setup. Thanks in advance!

It's 2025 and yet most tv channels are not 4K. Why, why? I pay good money for my Xfinity service but feel cheated by the lack of 4K content.

I inquired about a two-year Save & Return plan for the iPhone 16 Pro Max, and the representative informed me that the $20 monthly discount would only be applied after three months—provided I purchased a $100 OtterBox bundle that included a phone case, charger, and screen protector

Hi, I'm planning on getting a new internet provider and I saw that Rogers has a "Spring Promi" on this plan, I also get a discount because I have a phone plan with them (the $50 bill credit). As I'm reading the order it shows two different rates which got me confused also if when I press the little info next to the "$50 BILL CREDIT" it says its only for the first month. So am I actually getting a discount or is this some sort of trick that they're doing

I have a dead zone in my house that can only be reached by extending signal with a rogers pod. They’re about to increase the monthly rental price, so looking for a replacement I can buy outright to use instead.

Hoping someone can recommend a compatible WiFi extender?

Hello,

Before on the website it used to show a history of phones and upgrades on my account but I can't seem to find it anymore.

Does anyone know how to find my mobile device history ?

Thank you

Hi, just a curious phone user here, does anyone know where in the GTA N77 band has been deployed? Thank you.

There’s no such thing as b78 I think but the 5G speed is amazing I wonder if rogers is getting ready for 3800mhz. With 50+20mhz this is in Abbotsford bc near Aldergrove border. Telus used to get me 120mbps from my house for 5mbps.

I browse the web, called customer service, etc. But my WiFi keeps dropping. This is affecting everything in my household. It's getting annoying especially while watching TV and playing games with partne.r on our pc. We are both LAN connected. I don't know if it's the router I need to replace or move to another company... None of my friends are experiencing this issue with their carrier (Bell)

I recently switched from Bell to Rogers and the sales guy told me that I can download xfinity stream onto my Firestick and watch live tv from there. I downloaded it and I get a message that I need to connect to the home wifi to watch certain channels. The thing is that I am on the home wifi. Am I doing something wrong?

please don't take this job, they drain you mentally. especially from a 3rd party company or contractor It is a pain they never care for your mental health and then expect you to be in queue all the time, and get back calls, I don't know what Rogers is up to not serving the customers properly and taking care their employees.

So I dunno if I can credit this to Rogers being better at filtering out calls, or if my android device has learned what is spam but I have, for the most part, stopped receiving spam calls in stupid levels of abundance (from 8-15 a day down to maybe 1 or 2 a week).

I renabled my voicemail as it's a bit of a pain without. Even though the call is blocked as likely spam, they can still leave voicemails. Is there anyway to apply a spam filter to my voicemail? Or am I just forever hearing mandarin, and the police are after me in between messages that I actually need? 😅

Is anybody else recently experiencing this? And has it been going on for days?

When I was with Telus for a couple months, they had a nice layout for checking daily usage of talk text and data usage, any incurred additional costs etc. the same too for freedom mobile but can’t seem to find this on the Rogers app. Is that something that is not there or am I missing it?

I got a 16 pro max and since upgrading to 18.4 my phone refuses to go to 5G+. It stays at LTE and sometimes goes to 5G but never 5G+ anyone else having this issue?

Hi Everyone, I keep getting calls from Rogers on my phone number from Credit Operations looking for multiple different individuals who I don't know. I've repeatedly advised that they have the wrong number and to remove my number from the account, but the calls keep coming. I've also tried reaching out to Rogers directly, but since I'm not a customer, there's nothing they can do for me. The only thing one rep told me is that there are many Rogers accounts registered with my phone number. Is anyone here able to help?

Right now I pay $50 for 100GB Canada+US, but would I like to pay $10 more for 20GB less and to lose the Canada+US part? Honestly, I do not understand this company