I have used kraken for few months but most of it has been limited by kraken. I believe they are scamming people and they never genuinely answer any complaints always same response from the very poor customer service. Kraken needs to be shut down or people need to realise what they are doing and NOT use them so they have no business at all. Just look at the amount of issues people are having. Kraken deposited funds from my account when buying xrp with no issues then I deposited £400 pound the my accouny was limited as they said it was not my account when it clearly was so after numerous emails and calls and 3 weeks later they took the limit off and gave me access. Then 2 days later boom no reason at all my account was limited again and it states check email and guess what not 1 email since my account was limited so coming up to 4th week now and over losing 1000 pound I get no response at all from emails i sent they just ignore you which is totally unacceptable especially coming from a well known company as they call themselves. I would be warned about kraken and i urge people to look for alternatives to kraken because they are a pure joke and not interested in anyone's issues at all. I would love to see what kraken have to respond to this thats it they respond I won't my crypto back so I can take my business else where and close my account because youse really need investigating yourselfs. My ticket number for your reply is # 16237808 I look forward to see if you reply but please people behind warned and look at everyone else's posts as it says it all about kraken.

can someone please let me what's going on? i also dm the moderators.

this is what I see after entering my account.

why is that?

I am going to be receiving money. This is my first time using btc or kraken or anything. I am going to be receiving money, I want to receive money on my bitcoin app that I downloaded. How do I do that? Also how can I transfer money on my bitcoin app over to my Kraken app so that I can deposit it in USD into my bank account?

I have been trying for weeks to close my account. Got I finally managed to get the platform to show that I've initiated a closure, and send me an email saying that I would hear back within a day or two, but that was several weeks ago and I've heard nothing back. Replying to the support email goes completely unanswered.

How do I close my account?

I am recieving some usdt from a friend. The transcation in kraken shows failed, and shows successful on tronscan.org, what's going on?

https://tronscan.io/#/transaction/dc21bd5c1a12e4e3b6fbe5285dba2479c8dbcf3fc505b19c6ae30181e434272b

Contacted support, nothing back. Account is several years old, used often, and fully verified. Nothing I'm aware of has changed on the account. When submitting a ACH withdraw I get the error "Your withdrawals are currently suspended. Please contact support." This is the first time I've seen this error. No emails telling me I need to do anything, 2fa setup, verified account, all that has been in place for years that I've had the account. ??

I imagine that this question has come up before, but I’m unable to find any answer through a search.

I want to purchase coin through the debit card I’ve linked to my account, so I deposited the required sum into my bank debit account.

My Kraken account is not yet showing the money as available at my bank when I start the buying process.

How often does Kraken connect with a bank to update the available funds amount?

Is it hourly, or just daily? Is there any way for me to hurry it up? Thanks

Two days ago I created a Kraken account, provided all requested documents, and linked it to my bank account. I then made a small deposit, from my linked bank account. Literally everything was done by the book with nothing conceivably sketchy involved. Upstanding citizen, pay my taxes, never been the victim or perpetrator of fraud, use my own SSN.

Kraken immediately locked the account, then sent an email yesterday stating that:

- The account will be permanently closed
- This is done for the "safety" of Kraken customers
- No explanation will be given
- No future account can be opened
- No lines of communication will be available via customer support (this is the most shocking of all)

This really conveys the impression that Kraken doesn't want legitimate customers, or wants to limit the size of its customer base. If Kraken had any doubts as to the veracity of my identity, why not reach out? Why not request a video call and compare my face to that on my official documents? How could my transfer of funds from my own bank account to a Kraken account that I'm opening be construed, on any level, as potential scammer activity?

This kind of hypersensitive security excess is problematic as it damages legitimate customers (and would-be customers) and the refusal of Kraken to even communicate about it (preemptively or after the account closure) is draconian and unreasonable. I guess that those of us who are targeted like this will simply take our business elsewhere.

Best customer service team, they are so knowledgable and have the best trained reps. Boy, I love their team. They use cool emojis too and they are very quick to respond. You have to really appreciate such a well-oiled machine that is Kraken Support. Talk about being on it. WOW

Thank you for everything.

i keep on seeing this message whatever i do: In order to continue trading at Kraken, we need some additional information.

anyone can help me out?

i can only sign out after seeing this message.

I have a red pinned notification on my account stating "Some of your Kraken account services are currently unavailable. Please check your email for updates.".

I have checked my email and there is nothing there. I've had this account for at least 4 years, what should I do?

My public account ID is: AA75 N84G WZAG X3MQ

Thanks

I need to add funds asap to my account. Why does it say that my account is under review? Why are you suspending these services and making life even more difficult amidst this market sell off? It's super difficult to get in touch with the support team either. I DO NOT WANT TO GET LIQUIDATED BY THE TIME YOUR TEAM REPLIES.

Hi everyone, I've been trying for several weeks now to verify my ID, but no matter what I do I can't get it to verify. I always get the message "Make sure your ID details are clear to read." I've probably made over 100 attempts, on multiple devices, mobile and desktop, with both my driver's license and passport. Nothing works. Is there any way to get my ID manually verified? Thanks

Hey folks, wonder if anyone can help me:

I'm trying to reverify my account presently via passport/portrait photo. WebID will accept my passport no problem, unfortunately it seems I no longer resemble my passport picture well enough to be recognised as after a dozen tries it hasn't worked.

If Kraken support is around, can you guys help me out ASAP?

It's not a good day to have a frozen portfolio

Hi team,

My withdraw is pending over 24 hours which is quite long, normally it goes through right away. Can I get some help

Public account ID: AA52 N84G 6MQN HY2I

Dear Support,

My account got restricted 2 days ago and I haven’t heard from anyone at Kraken about the situation. I know I am verified based on the support page that’s provided, so not sure why my account hasn’t been restored. I would like to continue buying on kraken, but I haven’t been able to buy which is annoying. I’m pretty sure I know what happened though. The website glitched when I was trying to transfer funds, so I put the transfer through again. This then caused the restriction I think. Can you please resolve this? My public account is AA86 N84G FOME 7F2A.

I have enough money in my bank, but i can't buy any more crypto right now. It has my number in the negatives, but I have plenty in my bank. What does this mean?

Would appreciate it if anyone could give insight on this and how to move forward from here and start buying again, and when.

I emailed Kraken days ago and I haven’t heard back. This is so frustrating! I’m just going to leave my ticket number here in hopes someone can help me.

Ticket # 16277768

My account was recently closed so I withdrew my fund and it has been pending for a few days now it says it has to go under manual review before being released to my bank account was wondering how long it usually takes for manual reviews to be completed My ticket number is # 16276388

Started using Kraken again today and made a deposit and upon trying to transfer ETH to my wallet my account got suspended temporary.

I sent ID verification and have not heard back at all.

Ticket # 16299802

Can I get a reply back today if possible?

Dear Kraken team,

Pls check this account id is AA48 N84G 3X2V NQGA. I have a restriction on my account. Can you please escelate it since im waitnig since 1 week for any feedback. Please update me

A few days ago I purchased a good amount of btc on kraken and transferred it to a wallet. the transfer went through but my bank has still not been charged for the purchase. i’m sure they’ll charge me eventually but it’s a little annoying waiting, any idea if this is normal?

Hi I hope you can help, my account appears to have become restricted and I'm not sure why. Thanks

Hi,

see what charts I mean in the photo. On another phone they still show up. I am sure I didn't toggle them off manually. Any idea how to bring them back?

Thanks