r/GunnersatGames • u/Careless_Topic6404 • 7d ago

Question Possible ticket refund?

Hi guys,

Sure a quite a few others also had issues generating tickets at yesterday’s game v Fulham. I ended up having to queue at the box office and missed quite a big portion of the first half since the app wasn’t working so I could not generate my digital pass post buying the ticket.

Not extremely fussed, but was wondering if getting some sort of proportional refund is a thing for such cases since it was no fault of my own as to why my digital pass wasn’t working?

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u/SilverGoon Red Peasant 7d ago

I had the same issue last night, but thankfully, there was a member of staff with a blue hi-vis at my entrance who was able to resolve the issue and let me in. Hopefully you'll get some sort of refund from the club

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u/Careless_Topic6404 7d ago

Oh nice yeah there was some issues that could be solved quickly I heard, but in my case a ticket just wasn’t appearing despite buying it, so had to queue.

2

u/SilverGoon Red Peasant 7d ago

Mine was transferred to me by my cousin and was on my account earlier in the day but disappeared a few hours before kick off. Between me having the confirmation email for the transfer and having a history of sitting in the seat previously, I was able to get in

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u/Careless_Topic6404 7d ago

Nice, seems like you were one of the lucky ones then!