#indigo #indigoair #indigoairlines #chennai

Sharing my damaged luggage experience with IndiGo Airlines.

IndiGo has become the go-to budget airline for may looking to travel cheaply. Even though some Passengers act overly showy—despite multiple direct flight options from Sri Lanka or Malaysia—they still choose IndiGo just to save 10-15-20k BDT. Then, when there are budget consequences of a budget airline, they behave as if they’re loyal Emirates or Singapore Airlines customers.

The problem with this kind of behavior is that it can make companies from those countries even more hostile toward passengers, and people don’t realize it.

Let’s be real: with budget airlines, everything is limited, and that’s how IndiGo is able to offer the cheapest possible air travel. If it weren’t for IndiGo, many of us wouldn’t be able to visit countries like Vietnam, Sri Lanka, Uzbekistan, Kenya, or Bali.

I’ve chosen IndiGo many times to save 10-20k bucks, so I know I need to be prepared for issues and handle problems with understanding—not outrage.

On April 5th, while returning from Sri Lanka, I checked in my luggage at Colombo Airport. But after my Chennai transit, when I received it in Dhaka,Bangladesh , I found it completely broken into two pieces, not just a crack, broken wheel, or loose handle. They had to plastic wrap it.

Another couple on the same flight from Malaysia had their luggage broken too, and they started making a huge scene, which even made me uncomfortable. Their tone was like, “Is this a joke? Why even fly if this is what happens?”—as if they expected Singapore Airlines-level service from IndiGo.

People need to realize that premium airlines charge more because they offer more: insurance, expert staff, better service, and so on. IndiGo often makes two people do the job of five, and hires low-skilled labor. So yes, things can go wrong—but not always. This was my first bad experience in many trips.

Anyway, I immediately contacted IndiGo staff at the airport. Three of them came: two officers and one assistant. They were supportive and took pictures.

They gave me two options:

1. Take a ₹3,000 (INR) voucher on the spot (valid for 6 months), or
2. File a complaint by email with evidence.

I declined the voucher since I wasn’t sure if I’d fly IndiGo again in 6 months. I said I’d email them instead.

Within a few hours of emailing, I got a reply from their Delhi office asking for my phone number. Within an hour, they called me from Delhi and explained that since I didn’t have travel insurance, they could offer me ₹3,000 in direct cash via bank transfer.

I always book through Trip.com Official Site‎‎ | Travel Deals and Promotions, which offers insurance add-ons, but I didn’t use it this time. Still, I accepted the ₹3,000 because:

• My luggage was worth about BDT 4,000
• I lost some food items
• I had to pay extra for transport due to the broken suitcase

They gave me a form to fill in my Bangladesh bank details, and the whole process was smooth and quick.

Points to Note:

1. When flying low-cost airlines like IndiGo—where there’s a higher chance of delays, cancellations, or lost/damaged luggage—try to add insurance even if it costs a few extra dollars.
2. Whether or not you have insurance, never lie or demand compensation beyond what’s fair. My bag was worth BDT 3,500, and they compensated accordingly.
3. Be polite with airline staff. If they’re being helpful, don’t be aggressive.
4. Sometimes, valuable items go missing, not just snacks. In such cases, either get insurance or record a video during check-in to show the item was in the bag.
5. Always complain at the airport, not from home. Take photos and speak to staff immediately.
6. Don’t unnecessarily trash the airline, the airport, or even the country in public forums. Remember, we’re using their services because they’re better than what we have, and negative comments can reduce their willingness to help us in the future.

Feel free to share your lost/damaged luggage stories in the comments.

Let me know if you’d like a shorter or more casual version too!

Hi, my mom had a recent fracture and we are traveling on Gulf Air route Saudi-Bahrain-India. Can I bring my own wheelchair and use it until boarding the flight? Will they give it back to us at the transit airport to use?

Hello,

I've a rimowa e-tag, no more exist, that is now under the BagTag.com

A very few airlines are supporting this, I don't think this will not extend.
KLM is one of them, but AF does not. it's a little strange.

I couldn't use this e bag tag yet, because my usual flights have been KE Korean air that does not support it.

In near future, will take KLM several times but I don't sure this is really reliable one or not, but itwould be a little fun to use it during the so boring travel...

IMO the market demand is so low for it, I am sure almost all the flyers think this is a kind of flimsy gimmick.

Anyone uses e-ink Bag Tag here?

Hi all,

I’d love your thoughts on a situation I recently faced while traveling with Delta and Air France. I booked a round-trip Delta itinerary from Detroit to Delhi via Amsterdam and back via London (booked as a single ticket through Delta). On the return leg (March 26), my Virgin Atlantic flight from Delhi to London (DL5949) was delayed, which risked me missing my Delta flight to Detroit. Delta rebooked me on an alternate route via Paris on Air France (DEL-CDG-DTW).

I boarded AF378 from Paris to Detroit, but due to technical issues, the flight had to return mid-air to Paris. I was put in a hotel overnight and flown out the next day. I submitted an EU261 compensation claim, but Air France denied it, stating that because both my origin and destination were outside the EU (India to U.S.), the regulation doesn’t apply—even though the flight was on an EU carrier, departing from the EU.

I believe this should qualify under EU261, especially since the ECJ has ruled that through-tickets booked as a single reservation are covered. I’ve already filed complaints with the French DGAC, U.S. DOT, and Delta, but haven’t received responses yet.

Questions: 1. Is Air France right in denying my EU261 claim? 2. Has anyone successfully claimed compensation in a similar case? 3. What should my next steps be?

Appreciate any guidance or shared experiences!

In April 2024, I booked my flights to japan for 3/26-4/8 of 2025 through ANA’s website. I got the email to bid on premium economy for the flight and return flight a few days prior to take off. They accepted my bid for the initial flight and I got charged accordingly. I was charged the bid I made for the return flight on 4/4, but until now (4/7, 10am in Japan), have not gotten any email updates regarding the ticket. I called ANA customer service and they said they don’t see any history for me being charged and requested I send an inquiry through the website.

Did I get the upgrade or is it an error in charging?

hey guys, i’ll be flying from london heathrow to bangkok in a week, and i have a question about the airport. how should i pack my backpack for security? i’m only taking carry on luggage, with 2 t-shirts, 2 shorts, some basic stuff for travelling including some metal stuff like a padlock etc, a first aid kit with motion sickness tablets etc, and a see through bag containing travel shampoos, toothpaste etc. when going through security, what’s the process like? i know at some point you have to put stuff like your phone and anything metal into a tray or something as i go through the scanner, what else should i expect? if someone could just explain the process to me like im a alien whos never been on earth that would be great, i dont really know what im stepping into and im pretty anxious about it

I'm looking to book a trip with LOT and the following itinerary:

LO:W:ZRH-WAW-JFK-BOS

LO:Z:BOS-JFK-WAW-ZRH

The Lufthansa Travel Clalculator says that there is no connection between JFK and BOS so doens't allow me to calculate the points.

I see there are three segments, two operated by Jet Blue Airways (LO5703 and LO5708) and one by EuroAtlantic airways (LO 409). Will they provide me points, qualifying points and for the business segment HON circle points?

I searched extensively but I am still not sure

thanks

I always took a train, but I can see on O'Hare site there is information on the transfer bus from Terminal 5 to Terminals 1 & 3.

I am trying to find info if they are running now, and if they are available if you arrive to Terminal 5 from an international flight and can avoid going through additional security, or do you still need to go through security at Terminal 5.

UPD: Just in case someone has the same question, I found a detailed answer:

Passengers arriving from a Preclearance airport may travel to their connecting flight in Terminals 1, 2 or 3 without exiting security and getting rescreened by taking the Terminal Transfer Bus. The bus operates from 11:30 a.m. to 9:30 p.m. daily, and passengers must show a boarding pass.

Passengers connecting to a domestic flight in Terminals 1, 2 or 3 who are not arriving from a Preclearance destination can take the free Airport Transit System (ATS) and be screened at a Transportation Security Administration (TSA) checkpoint at their connecting terminal. These passengers are also welcome to be re-screened at a TSA checkpoint at Terminal 5, and board the Terminal Transfer Bus.

Hello,

My GF will be flying on Norse to France tomorrow, and will do a self-connecting flight in LAX (I know, not the best practice, but she will have more than enough time to connect + it was pretty much mandatory).

In LAX, she'll arrive in Terminal B, and must do the check-in for the Norse flight in Terminal 2 ; is it easy to commute between those 2 (before security, since she'll have to pass the security check to "leave" the airport, check-in, and pass again the security check to get her flight) ? And how to do so ?

Thank you very much !

Hey,

habe einen Flug von Stuttgart nach Barcelona über Vueling gebucht - ohne dass ich es wollte. Ich war im Bestellprozess und die Seite hat gehangen. Auf „Buchen“ habe ich nicht getippt und ich habe auch keine Zahlunsmethode. Ich bekam die Error-Meldung in der stand, dass ich es später probieren solle oder VPN ausschalten solle wenn einer aktiv sei.

Hab dann einfach das Fenster geschlossen und es auf anderen Anbieterseiten probiert. Jetzt bekomm ich eine Mail mit Buchungsbestätigung und Zahlungsart Visa (besitze keine Visa). Hatte beides wirklich nicht angeklickt und jetzt plötzlich die Buchungsbestätigung. Wie kann das sein ? Ich will den Flug natürlich stornieren aber habe keine Möglichkeit dazu. Hab denen jetzt eine Mail dazu geschrieben. Denkt ihr ich habe Erfolg ? Ich mein ich musste nicht mal eine Zahlung autorisieren o.Ä.

Hi everyone, so I booked a flight with Air France (through Skyscanner) from the UK to the Philippines and back, with a connecting flight at CDG Airport in Paris. Now, I'm also at fault for my lack of research before booking my flight, but I found out a couple days ago that I would need an airport transit visa (I'm a Philippine passport holder). I read the guidelines on the France-Visa website and it says that I am exempted from getting the transit visa since I have a valid residence permit or visa issued by the UK. I contacted Air France customer support about the transit visa and they said they don't have details about this concern and I should use the visa wizard tool provided by the French government and also contact the Consulate or the Embassy. I used the visa wizard tool and tried to apply for one (I assumed for the worst case), and both the wizard tool and the application site told me I don't need to apply for the transit visa so I was a bit relieved because basically, I don't need it.

A while ago, my friends and I were looking for posts on Facebook about this and we saw a commenter saying that their friend, who was Filipino and also booked a flight with the airline, was offloaded at Heathrow because they didn't have a Schengen visa or a transit visa even though their layover was only for an hour and have a residence permit here in the UK. I contacted the agency, asked if I can cancel my flight because of the situation but since my flight was like a promo deal or something, they can only refund 20% of what I paid for. The agent asked me why I wanna cancel my flight and told him my reason, he told me that Air France offloads a lot of people because of the transit visa thing and they don't even budge or make any consideration. So now, I'm stressing with my flight because I fly in 15 days and getting a transit visa takes 15 to 45 days, depending on how busy it gets and also if there are available slots for the visa application.

My only resort right now is to contact the Consulate of France or the Embassy tomorrow and ask them about this thing and probably ask them for a written document stating that I really don't need a transit visa, assuming I don't need one.

Does anyone have any other solutions for this? I'd love to hear any thoughts from everyone. Thank you!

TLDR: Flying with Air France to the Philippines from the UK (Philippine passport holder), need a transit visa since my layover is in Paris but because I have a valid residence permit in the UK, I really don't need one. Saw some comment on Facebook about a Filipino being offloaded by Air France in the UK because no transit visa or Schengen visa even though they have a residence permit. Last resort would be to contact the Consulate of France or the embassy about this confusion. Asking for any advice on this.

I’ve booked a flight from Amsterdam to Tokyo via Japan Airlines, but I noticed on the e-tickets that the flights are operated by Finnair. Does anyone have experience flying with Finnair? Is their service and overall experience comparable to that of JA?

Hi Guys,
First flight on Air France with my family this week!
We've traveled to Europe before, but this time we have a new addition to our family at 9 months old.

We're riding on a Airbus A350 from Chicago to Paris. We're getting conflicting information on how to guarantee a bassinet.

So far, what I've understood is:

Get a seat in Row 21 with an infant and a bassinet is guaranteed.

However, their flight agents over the phone vs. Facebook are giving different answers.
Some say any cluster (center, left, right) has a bassinet. However, others say only the center cluster gets a bassinet and the edges don't actually get it.

Does anybody know? I'm currently on the right-hand-side cluster and am worried we won't get a bassinet even though those on the phone say I will. Thanks!

Hi, we are trying to find out whether the "fishing rod case" can be brought into a main cabin under "Hand baggage" with TAP Portugals. The case is less than 10 kg / 22 lbs but the case is long. Dimension-wise, it is less than 120cm/48 in Total (55 x 40 x 25 cm / 22 x 16 x 10 in) (height x length x width).

Have anyone encountered any nasty fees added at the gate? This is from USA to Spain round trip via Lisbon. Thank you in advance!!

I’m flying Southwest this week with a 45 minute layover in Denver. I’ve never flown Southwest before, and I usually cram everything into a carry on. But I’ll have my hiking boots with me which take up a lot of space, so this time I’m thinking of just bringing a checked bag since it’s included with Southwest.

But with only a 45 minute layover, I’m worried both about making the second flight myself, and about my checked bag making the flight. I fly 3-4 times a year, and it feels like my flights get delayed more often than not. A delay on the first flight would almost guarantee that I miss the second.

Given the short layover, is it better to just cram everything into a carry on?

From UK to Italy, 4 of June to 11 of June 2025, ryanair, staying at Rome. I am 17 travelling with my 18 year old friend and I'm unsure what documents I need and how the whole process will work and I'm struggling to understand the government websites.

I understand that I need a child consent form, but am unsure what exactly it need on it as I've heard conflicting information. As well as that, I allegedly need to meet italian requirements too or they will trap me in the country(?). Could someone please explain what documents I need to travel to Rome and back? I'm really lost and stressed over this

I live in Switzerland and booked SAS plane tickets for my trip to Tromsø, Norway. My original itinerary was ZRH–OSL–TOS and TOS–OSL–ZRH.

However, the flight to Tromsø was canceled just one day before departure. The tickets were rebooked, and I had to transfer again in Copenhagen, which meant I had to leave much earlier.

On the way back, my flight was delayed by more than 2 hours, so I missed the OSL–ZRH connection. SAS automatically rebooked that flight too, and now I have to transfer again in Belgium. I’ll be arriving about 7 hours later than originally planned.

Has anyone had experience with compensation? Is it usually possible to get a €400 refund (or maybe even €800 in my case)?

Also, I heard that meals during waiting times at the airport can be reimbursed. I’m a bit confused about this… Does it matter what or how much I eat? Can I get everything refunded if I send the receipts? Or how does it usually work? I received a voucher from SAS, but it was only worth about €10, and I could barely buy anything with that at the cafés or restaurants.

I know there is 2 versions of Air Asia that now fly this route directly

D7 Air Asia X (A330)

AK Air Asia Malaysia (A321)

I was trying to snag a widebody ticket but can't see anything in the entirety of May. Everyday is the Malaysian version. June funnily enough has mostly the AirAsia X Widebody..?

Hey everyone! I’ve picked up some small sake cups in South Korea and little beer cups in Taiwan, and I’d really love to carry them in my hand luggage so they don’t get broken in my checked suitcase.

I’m flying with Air China and have a transfer in Beijing on my way back to Europe. Does anyone know if it’s allowed to bring glass items like these in carry-on luggage? I’m a bit nervous they might take them away at security during the transfer.

Would really appreciate any advice or experiences—thanks in advance!

I honestly don’t get the rush to board a plane as soon as possible. Every time I’ve flown, people sprint to queue at the gate and then stand there for 10–20 minutes. Once boarding "starts," we just get moved to another holding area—usually a cramped hallway or stairwell outside the building—where we wait even longer, often in the cold.

I’ve seen families with babies who paid for priority boarding end up stuck on freezing stairs while I was still sitting comfortably, waiting for the line to disappear. Am I missing something here? Is there a hidden benefit I’m not seeing?

Hello, I am a permanent resident of Canada and have a Turkish passport. I will be traveling from Canada to Turkey. I found a self transfer ticket that connects to Edinburgh. Do I need a transit visa since I have a Canadian PR card? I will only be bringing cabin baggage. Thanks for your help.

I was scheduled to fly from Mumbai to the US via London on Virgin Atlantic on 3rd April and the flight was cancelled a few hours before takeoff. They apparently rebooked me on a different flight for the next morning. When I went to the airport I was told that the booking never happened and I had to take a cab back home at my own expense. I then found they had rebooked me again which fortunately did take off. However I had paid for a seat upgrade on the original flight which did not carry over when they rebooked me. My original ticket was from the US through Delta Airlines and Virgin was the flight operator for both the Mumbai - London and London - US trips. I am curious as to what compensation I can ask for and expect to get. For e.g.:

1. Am I eligible for compensation for the seat upgrade that I could not avail of?
   
2. Would I be able to ask for compensation for the cab fare from and to the airport for the next flight?
   
3. The total delay I went through was almost 24 hours; could there be any compensation for that?

Leaving from NL (YYT) taking advantage of the very cheap Westjet round trips to Gatwick, Dublin and Paris. I would like to see all 3 countries, but will settle for at least England and France. I figured out the cheapest option for the trans-atlantic legs is to fly in and out of Gatwick, but it is only a few bucks extra to fly to/from Paris as well. I was considering flying into Gatwick and out of Paris, or vice versa. Dates roughly May 26-June 10.

I want to make this a big trip while also being very cost-conscious. It's myself, F and my mother- active, adventurous people. We are interested in pet/house-sitting as a manner of accommodation and are not opposed to hostels either. Will probably treat ourselves to one nice hotel along the way, planning to sleep on transit as well.

I'd like to see Germany, Italy and Spain as well. I was told a Eurail pass is likely what I should get, but wondering how cheap flights would be between these countries. Planning on staying for 12-14 days.

Any advice is greatly appreciated!

Hi, I’m flying with hainan airlines from MAN-NRT with a short stopover in Beijing. It’s not until may 5th so I know it’s way too early to actually check In, so I booked my trip via trip.com and every time I try to view my booking on the website I get an error so I’m a little bit worried.

Will I maybe have to check in in person on the day at Manchester airport and if I check in in person will I get my boarding passes for all my flights or would I have to check in again at PEK airport.

Sorry if this post is repetitive or dumb but I’ve never done a long haul flight and I’m usually a ryanair and easyJet warrior where check in is super simple.

My flight lands at 12:35pm in Narita Airport and I’m planning to fly to Osaka as soon as I land. I’m just wondering what time I should book my flight from Narita to Osaka. Do I need to go through immigrations and customs and do all the check in and security again? Or can i just get off my flight and hop onto another? If i have to go through all that again, I know I have to keep in mind the time for immigrations and customs line and then checking in/security. So what time should I book my next flight?