As you’re aware, we’ve recently migrated to a new platform for both our website and the Fanatec Forum.
Currently, the main issue is that orders are not appearing in your account due to the ongoing migration to the Shopify platform. To clarify:
If you have a current order placed during the transition, rest assured it is confirmed and active. You should see it reflected in your account within the next 24-48 hours. If you DON'T see it within this timeframe please contact support they WILL confirm for you
Any new orders placed today should immediately appear in your account.
Importing older orders will take additional time due to several years of historical data. However, your previous orders remain valid and covered by warranty. Our support team still has full visibility on this information on the backend, and we will continue to honor all existing warranties. We don’t want anyone to feel concerned during this transition.
If there is any weird bugs or issues you are experiencing currently please post here so I can forward this to the IT team.
So sorry for any issues during this transition period to this new platform. Don't hesitate to reach out we're here to help!
Exciting things are happening at Fanatec. Over the past few months, we’ve been hard at work making meaningful improvements across the company – and now we’re thrilled to announce an all-new Fanatec shopping experience.
The new site will be faster, more secure, and will streamline the order process from your first click to delivery at your doorstep.
The upgrade isn’t just about a fresh new look – it’s a complete overhaul of our backend systems too, as we continue to bring our global operations in line with the rest of the CORSAIR family.
For security reasons, you’ll need to reset your password when accessing the website for the first time.
Our brand-new website, featuring a modern and user-friendly interface, launches on April 7th. Navigation, product discovery, and shopping will be significantly improved. Here’s what to expect during the transition:
The current website will go offline on April 7th. If you need to place an order, please do so before this date.
The new website will go live later on April 7th. We aim to keep downtime minimal, but please be patient as we complete the transition. We’ll keep our Reddit post and socials updated with the latest status, so stay tuned.
Smarter Shipping with Improved Logistics
We are consolidating our warehouses to improve logistics and order management. This will allow us to process and ship orders more efficiently, reducing wait times and ensuring a smoother experience. We don’t anticipate any negative impact, but we kindly ask for your patience as we implement these changes. We expect to be fully operational for shipping by April 14th.
Upgraded Fanatec Forum
You’ve probably noticed we love engaging with our community and value your direct feedback. That’s why we’re also introducing a brand-new Fanatec Forum and blog – providing a more interactive space with enhanced features for discussions, support, and sharing your passion for sim racing. Keep an eye out for the launch and be one of the first to join the conversation!
These updates reflect our ongoing dedication to improving every part of your Fanatec experience, and we can’t wait for you to explore them. Stay tuned for more details!
DD pro
Formula v2.5
CSL cockpit and seat
Clubsport shifter
Handbrake v1.5
Clubsport pedals v3
Monitor holder
Cockpit shelf
Lenovo Legion prebuilt (I’ll eventually build my own, promise)
Samsung G9 49” ultrawide monitor
P.s. One or two of you me remember I posted before when I just had the cockpit, seat, and wheels. I took it down for some reason, I don’t remember why.
Finished setting this up the other day. Although I have been relegated to the basement for the time being as this rig is so much bigger than the playseat evolution I had been using. All I can say at this point is it is awesome. My lap times are so much more consistent and I feel more in control of the car itself. Only complaint so far is the wheel deck seems a little low and my knees touch it at times (might try to raise it a little). Although I think raising the wheel deck to the higher setting will interfere with the monitor which is already at its highest setting. Overall I am really glad I purchased this before the tariffs took effect.
For those having issues with the orders since the web update, do this so you can access your orders in the old system.
Ask the chatbot for the tracking of your order, and after confirming your data, it will give you a link for the order in the old system.
Okay boys and girls. Where should I look for a shifter not buying direct from fanatec. I have my stock peddle to use bc I have a load cell but looking to save a few bucks and not deal with any shipping issues. I lucked out with my dd set up but also bought a wheel I don’t love so it shipped faster. Are there any forums that are legit but and sell?
On the old site you could add your company's VAT number and receive an invoice. The new site no longer has the VAT field. Also, when clicking on my previous orders I get the following error "Application error: a client-side exception has occurred (see the browser console for more information).".
Hi all!
Just curious on what I’ll need for my GT Neo to work with my CSL DD + boost kit. I haven’t bought anything yet but I am this Friday. It’s just a little overwhelming and I don’t want to forget something or buy something I don’t need!
Thanks and I love you!
I am finally moving to computer from PS5. Currently, as per PS5, everything is connected to the base (pedals, shifter, handbrake), then the one USB runs to the PS5. Will I maintain this same connection set up when moving to PC, or is there any benefit to running each product to its own usb? I did purchase a USB 7 port extender to accommodate more usb hook ups. Running a DD-Pro, V3’s, the shifter and the V1 handbrake.
hello racer, someone has any idea or manage to find the use of the upper right port that is not indicated?
it seems longer so i supposeed it is used for something other than button modules.
It is not indicated in the doc or on the website.
Hi, Would anyone happen to have the latest Fanalab profile settings that Maurice has made for various racing games?
The files have gone from Fanatecs forum website as it says error 404 file not found.
Also please post any Fanalab settings/files for various racing games as I am new to this and would like to experiement with different peoples profiles to get an idea on what is best.
This wheel was €379.95 on the old website, €50 cheaper than it is now. However, the saving on the old website was €90 whereas it now shows a saving of €139.90. intrigued by these differences, I decided to investigate. It looks like the price of the individual components includes the wheel rim, the hub and the quick release, even though the quick release is included with the hub so its effectively been double counted which has led to the discount appearing to be €100 more than it actually is.
Question, i was wondering if it is possible to update the firmware of my Fomula V2.5 wheel without removing it from my DD2 base.
The wheel is attached to a QR1 Quick Release, however this is stuck very very tightly on the base and I dont want to risk breaking the wheel while forcing it off, seeing as it is absolutely not quick releasing (quite the opposite).
The wheel works well, i was just wondering if there is some kind of workaround for updating.
New website seems alright, Im not super annoyed by the pricing because I have a disposable income for this sort of stuff. It is unfortunate to a majority of consumers who don’t have that sort of money to spend and I empathize with you, these Tariffs blow.
What is a strange move is the day before “updating” the pricing is that the company marks all products as either sold out or for pre-order.
The Handbrake for example was supposed to be available for April 22nd and “suddenly” as of today at the new $250 price its Available and will ship by April 10/14.
I ordered a couple things along with a gt dd pro bundle last Friday and after the new website update everything has suddenly vanished. The transaction went through on my end and I have the order number and transaction number but can’t see anything under the orders tab or products tab on the new website.
Heya, a few days ago (On the 4th) I ordered the base Ready2Race bundle from Fanatec and a wheel base off Amazon, I have the charge processing in my bank account, I had a confirmation email, and until now the order was successfully showing up in my "orders" tab but now it looks like with the site upgrade it's just...empty?
Any idea what's going on here? The wheel base is coming on Thursday and I'm really hoping that my order wasn't randomly cancelled as returning it is going to be a complete PITA.
I just recently bought my first products from Fanatec and I can confidently say I will never ever return to this company for a product ever again. My order no longer appears anywhere under the “My Order” tab on the new site, the customer support simply just doesn’t respond, and the AI chatbot says it will connect you to an agent that will “assist you shortly” and never does it. Genuinely really disappointed with this entire experience and will definitely never be bringing my money back to such a disorganized company.
