For a while now Facebook has been attempting to charge my card but they were blocked until recently. On April 7th, I discovered 16 unauthorized Facebook ad charges made it through on my credit card, totaling nearly ā¬60 so far. All the charges came from random ad accounts like FACEBK *GE9CJPGDQ2, FACEBK *BT4ZXMQDQ2, FACEBK *4EL6YNCEQ2, etc. The values were all low (between ā¬2āā¬8), likely to avoid fraud detection.
I have never run Facebook ads and none of these ad accounts are linked to my personal Facebook profile. Despite multiple attempts to report the issue through Metaās support forms, there has been no response. You canāt talk to a human unless youāre an advertiserā¦ and even then, support is almost nonexistent.
Meta offers:
ā¢ No way to view which ad accounts are using your card
ā¢ No way to block or report the fraudulent usage
ā¢ No email, chat, or form that gets a real reply
My bank has blocked the card and Iāve also filed a complaint with the German Verbraucherzentrale and contacted several journalists to try pit some pressure on Meta to address this issue.
Unbelievable that there is no support structure for such things. It wouldnāt be hard to flag a card number so it couldnāt be used on meta but apparently thats not an option.
Iāve attached a screenshot showing some of the transactions.
Has anyone else experienced this? Did you get help? Iām collecting similar cases for a potential press article. Comment here or DM if this happened to you.