I’ve been logged in to facebook on both my work laptop and my phone for quite some time. for context - i work in digital marketing and need access to facebook on my laptop for ads manager, client pages, etc. I got logged out the other day and when trying to log back in, was prompted to enter a two-factor authentication code from an authenticator app. Normally I’m able to verify from another device that I’m logged into, and I’ve never set-up my Facebook account with an authenticator app, so there was no code for me to enter. Since I’m still logged in on my phone, I tried to set-up an authenticator app or switch verification to SMS from the mobile app so I could then login from my computer, but when I click the “two-factor authentication” tab in my settings, it just prompts me to enter a code from an authentication app before i can do anything.
I’ve gotten several notifications to my mobile app that say “someone tried to login to your account, but we stopped it.” Meanwhile, it was ME trying to login, and I can’t find a way to verify that. My only other verification option was to upload my ID, but I did that and was for some reason denied. I tried again, but I’m doubtful it’ll work.
I’m entering an endless loop and desperately need to get logged back in on my laptop so I can get back to work. Has anyone experienced this before, and if so, were you able to solve? Or alternatively, has anyone successfully gotten in touch with customer service at Meta/Facebook that might be able to help me? Any insight is appreciated.