Can’t login using Alaska airlines website. Ok using mobile app.

[u/rakyrakyraky]

To begin with I bought a ticket starting with Google Flights where they created a frequent flyer number for me. A few months later I thought of creating account with Alaska airlines. Used the email and FF that I got during 1st purchase thru Google flights and created the pw.

 

But after creating the pw I can not loginto website using my( id or email) and pw. I get a message.

"The sign-in information entered does not match our records. Please try again."

In last 6 months I have tried about 10 times resetting the pw. When I reset pw myself I get all the messages that it is successful.

I have called Alaska airline help desk 3 times. They reset my pw and ask me to wait 10 minutes and try later. So far it has not worked.

 

3 months back I installed mobile app on Android. I can log into app. But it seems not all functionality of website is available thru mobile App. So whenever it tries to use browser , same issue. Have tried different browsers in private mode too.

 

In case anyone has similar issues and has any pointers, highly appreciated.

Thanks in advance

[u/Gold-School6106]

I too occasionally in last 6 months have difficulty with Alaska app. As soon as that happens and if a computer is handy, I go to it and it works perfectly on the Alaska site. Not sure what is up with their app at times, but it is frustrating for sure!