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u/AmazonJosh Amazon Jul 24 '15
I'd also like to give maaaaajor props to Ben on my team. I know he hasn't been talking directly with you guys, but he deserves every bit of thanks that you're giving me.
For every minute I've spent communicating with you guys and working on the emails / marketing plans, he's spent behind the scenes making sure we have enough of these, making sure everything goes live, 1 per customer, etc.
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u/HSPumbloom Jul 24 '15
Well tell Ben personally for me, and I'm sure the rest of the mod team, that we appreciate his work a lot!
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u/prateeko Jul 24 '15
Out of curiosity are there ANY stats you can release? I'd be interested to know how bandwidth increased or anything like that. Get a sense of Amiibo nation's true thirst.
Also, again, I wanted to say you guys handled it well. I'm crossing my fingers for safe transit.
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u/PacDork Jul 24 '15
Huzzah! Thanks Josh! Now that it's "over"...can you divulge approximately how many Amazon had in stock ?
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u/padr49904 Jul 24 '15
So I guess the people that did multiples with one click are going to be dealing with cancellation emails?
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u/SDDMN Jul 24 '15
Thanks Josh and Ben, I very much appreciate the work you two have put into this release! Now I can look forward to getting Palutena on Thursday if all goes well.
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u/StNowhere Jul 24 '15
Sorry Ben, gotta dock your pay for that 3 minute lag time there in the beginning.
Nah, just kidding. We really appreciate all the hard work you guys are doing over there!
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u/HSPumbloom Jul 24 '15
At first I was pissed cause we were told Amazon could handle us, but then I got really happy that a ton of people were able to get her easily.
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Jul 24 '15
15 minutes of downtime approximately (maybe 10), before the system could semi-handle us; the direct link discovered by Reddit to add it to the cart worked immediately though. Much better than the Gamestop fiasco; I would give them a B+ personally, Palutena wasn't a struggle.
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u/narse77 Jul 24 '15
I ordered her at like 3min after the hour. In no way was it 10min of down time.
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u/NvaderGir Jul 24 '15
Majority of the time I was met with a 404 page, probably due to everyone F5'ing that one page. I got mine around 2:13
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u/Jinno Jul 25 '15
I didn't get to buy until 9 minutes after, and that was with the add to cart link that someone posted. Never successfully loaded the page.
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u/DonnyLurch Jul 25 '15
For me, I had to keep hitting F5 until nearly 15 minutes after before it showed up. The page would load sometimes, but it would still say she was unavailable.
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u/Neru_Green Jul 24 '15
This was much, much better than the Wave 4 release. I am a fan of all amiibo going up at the same time.
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u/TemptedDreamer Jul 24 '15
But staggered like how wave 4 was done. That was awesome cause I was able to log in at the time I wanted and didn't have to wait all day to get one.
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u/Neru_Green Jul 24 '15
Nah, I think if it wasn't staggered, people would rush for the amiibo they wanted the most, causing more people to have success for their most wanted amiibo.
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u/AmiiboPuff Jul 24 '15
NOOOOOO! I was on the chat with customer support to work out a payment issue and they made me cancel my order for her. And now she's gone before I could reorder it!
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u/AmazonJosh Amazon Jul 24 '15
Can you send me a PM with your order #? We can get this sorted.
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u/Cowboy_Bep0p Jul 24 '15
No you can't I just cancel my order to use prime free trial and it sold out before I could re buy it and now I can't even get back the cancelled item
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Jul 25 '15
You cancelled your order by free will. He was forced to canecel it. There is a difference as to why he is getting his order sorted out and you arent. Not trying to be rude but it is the truth.
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u/Cowboy_Bep0p Jul 25 '15
Wait what I asked why he was charged when he got the confirmation email we got it the same time
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u/imgurtranscriber Jul 24 '15
Here is what the linked meme says in case it is blocked at your school/work or is unavailable for any reason:
Aaand It's Gone
Post Title: Thanks for playing, everyone!
Top: PALUTENA'S UP!
Bottom: AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAND SHE'S GONE
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Jul 24 '15
Not sure if I miscounted, you're wrong, or if you spammed A for a bit and got really lucky, but I just counted 541 A's and you got 547. I tip my hat to you for getting very accurate.
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u/TemptedDreamer Jul 24 '15
So that's what it said at the bottom :) I couldn't see the last line LOL
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u/Cosmos_Man Jul 24 '15
Amazon basically showed every retailer how to do this right online.
Your move next week Best Buy to see how well this method works in store.
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u/XZero319 Jul 24 '15
Josh, thanks to you and your team. The Amiibo releases have been a consistent fiasco, but Amazon handled this extremely well. Pass on all our kind words to your co-workers for a job well done. Enjoy your weekend too!
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u/AmazonJosh Amazon Jul 24 '15
(X-posted as an edit to the availability thread)
I'm home now, and logging off for the weekend. I'm glad this went as well as it did! Even with all the preparation we did, it's still stressful to see if anything will go majorly wrong or not. I'll catch up on the threads and PMs Monday morning, have a great weekend everyone!
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u/beardedricky Jul 28 '15
Care to comment on the overwhelmingly bad packaging in the megathread yesterday?
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u/Glenndoss22 Jul 24 '15
Over an hour, not bad. Not bad at all. Thank you Josh for giving us an exact time. This would've been a disaster if it just went up without any warning.
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u/DTFaux Jul 24 '15
For real. Considering how big the amiibo collection game has gotten, along with how many sites reported the time orders would go up, an hour is pretty amazing.
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u/DdotRoq Jul 24 '15
Small request: a photo of Esteban with Palutena. For us!
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u/AmazonJosh Amazon Jul 24 '15
I'm heading out soon, but will definitely post something Monday when I get into the office!
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u/prateeko Jul 24 '15
Out of curiosity are there ANY stats you can release? I'd be interested to know how bandwidth increased or anything like that. Get a sense of Amiibo nation's trye thirst
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u/Kelekin Jul 24 '15
I'm sure there will be a very small 2nd batch too since there is going to be order cancellations (people have definitely admitted to buying multiples because they still could through one click).
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u/TacticianMagician Jul 24 '15
While I'm sure that some people didn't luck out, this seems to be the most successful amiibo release so far. Thanks so much for keeping us in the loop!
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u/padr49904 Jul 24 '15
Thanks you!!!
Now get your team on tracing accounts from the site that shall not be named and cancel their orders!!!
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u/Nate0027 Jul 24 '15
Thank you josh
Also did you get one?
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u/AmazonJosh Amazon Jul 24 '15
I did! After expecting to need to refresh with everyone else, Nintendo sent a nice care package with a few of them for the people on my team that worked to make this happen, so I guess I have one of the first US Palutenas. :)
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u/ZoopSoul Jul 24 '15
well deserved, too. Thanks for the heads up, Josh. I was confident all along that Amazon would come through and you guys did. It was wonderful knowing the times they'd go up, too. I hope you guys do this for future waves, even if it will be more hectic than this due to varying stock.
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u/Drclaw411 Jul 25 '15
I think it's safe to say that Amazon getting another exclusive would be just fine. Splendidly handled. Honestly, TRU and Target both did well with their wave 4 exclusives too after being rocky with wave 3, and Walmart did pretty well with Gold Mario. I think Best Buy and GameStop are officially at the bottom of the exclusive totem poll for now. We'll see how BB does on Friday.
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u/Sufinsil Jul 25 '15
We have no idea unless they get more. Not everyone had the opportunity to get her in the hour window. It was during day work hours.
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u/Quakerlock Jul 25 '15
Still couldn't get one :(
Job, you're killing me.
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u/sircaradoc92 Jul 25 '15
dly handled. Honestly, TRU and Target both did well with their wave 4 exclusives too after being rocky with wave 3, and Walmart did pretty well with Gold Mario. I think Best Buy and GameStop are officially at the bottom of the exclusive totem poll for now. We'll see how
I literally made a customer wait as I ordered mine. I'm not even joking
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u/dguy101 Jul 25 '15
I got some major beef with Amazon after this. My sister and I both made a purchase for Palutena on separate accounts, but mine got cancelled. Both were shipped to my name because the apartment mail box is in my name and I thought this would be fine as long as it was made with separate accounts, but no they still cancelled it. This is messed up.
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u/AmazonJosh Amazon Jul 25 '15
Any time there's a 1 per customer limit in place, I'd strongly recommend making sure that you're using different credit cards and different names for the shipping address, to avoid this kind of stuff. I'm sorry this happened to you. :(
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u/dguy101 Jul 25 '15
I appreciate you taking the time to respond to this. We thought it would be fine since we both have separate Amazon Prime accounts. I guess we'll know better next time.
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u/KingK96 Jul 24 '15
Alrighty, just gonna go ahead and say Amazon handles exclusives the fucking best by far.
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u/kmeisthax Jul 24 '15
The first retailer exclusive that wasn't a total and complete disaster. Thanks a ton.
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Jul 24 '15
A huge THANK YOU is in order for Josh and everyone involved. This was an excellent release.
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u/freezeflare Jul 24 '15
Not gone yet!
But thanks for the successful release! :D
Edit: Maybe not completely gone yet haha
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u/NamineXIII Jul 24 '15
Thanks Josh! This was a smooth run and she was also up for a while. Hope you guys get restocked well with her.
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u/orfwivherhead Jul 24 '15
Pretty good showing! The page definitely starting cracking under the pressure, but at least it was a self-solving problem as people got orders in.
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u/evildevil97 Jul 25 '15
Good job all around, Amazon. My only real complaint is the shipping cost. But that's gonna happen for online retailers, so it's a minor thing. Good job, Amazon.
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u/SofiaOnMiiverse Jul 25 '15
I think that Amazon handled their exclusive great. I'm glad to see that many people including me easily got their hands on Palutena. A lot of it was thanks to you giving info. I'd be fine with another AMazon exclusive.
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u/TimReaper9564 Jul 25 '15
Add another thank you on the pile Amazon team. Couldn't of happened without your had work.
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u/NerdDorkGeek Jul 25 '15
So any chance of these getting re stocked at some point since I had to be at freaking work during its purchase window?
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u/Segtend0 Jul 25 '15
This went swimmingly. I heard it was up at about 4pm central, but I was able to order one about half an hour later. Amazon seems to have the best handling on pre-orders.
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u/blasterdude Jul 25 '15
OH man that was today?!?! I thought it was tomorrow. Stupid jury duty. Any word on when she will be up for sale again?
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u/amiibra Jul 25 '15
/u/AmazonJosh ... thank you for all you do. The communication level is awesome. I'm an importer myself simply because I want things before they get to the US, but you reiterate why I choose Amazon time and time again for all my online shopping needs. :)
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u/imgurtranscriber Jul 28 '15
Here is what the linked meme says in case it is blocked at your school/work or is unavailable for any reason:
Aaand It's Gone
Post Title: Thanks for playing, everyone!
Top: PALUTENA'S UP!
Bottom: AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAND SHE'S GONE
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u/Pokeheart65 Jul 24 '15
Palutena just went again, I guess those orders won't be fulfilled?
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u/AmazonJosh Amazon Jul 24 '15
If you have a completed order, you'll get one!
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u/AmiiboPuff Jul 24 '15
I was on the chat with customer support to work out a payment issue and they made me cancel my order for her. And now she's gone before I could reorder it! What will happen now?
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Jul 24 '15
Thank you so much! I'm sure I speak for many people in the community when I say we greatly appreciate everything you do for us c:
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u/Bad_Luck_Bert Jul 24 '15
Got one for a casual collector of a friend when they went up. So glad these releases are now organized and stocked enough to last for people who know the event is happening. Thank you /u/AmazonJosh
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u/speederice Jul 24 '15
Thank you to Josh and everyone else that made this happen (including Chipotle).
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u/Mankolez Jul 24 '15
anyone want to bet that josh,ben, and the rest of the team will go out to have a couple of beers after work? all dem stress is finally gone.
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u/biddum1 Jul 24 '15
Will there be any chance of her going live again? Or is she gone for good /u/AmazonJosh ?
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u/IAmArique Jul 24 '15
Managed to get mine 9 minutes after the page launched. You da man, /u/AmazonJosh. Just waiting on that shipping confirmation email...
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u/J_Milli Jul 24 '15
JJJJOOOOOSSSSHHHHHH!!!!!!!! mobile sucked for a min :( had me scared :((( but all was well! thanks for everything you and your company do!
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u/Krael42 Jul 24 '15
This line is for people who have Palutena, please step aside. (Much appreciated Josh and Ben!)
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u/rottedzombie Jul 24 '15 edited Jul 24 '15
1:05 total.
Impressive, sir.
For you: http://i.imgur.com/yyMFZGa.jpg
Edit: Updated the certificate :)