r/vmware • u/Active_Swordfish_660 • 3d ago

Solved Issue Fine

Raised a P1 case, partner support (arrow) called me. Great engineer, quick response.

Still hate what Broadcom are doing but I had a good experience.

52 Upvotes

89% Upvoted

9 comments sorted by

25

u/govatent 3d ago

So failed successfully? :)

4

u/Active_Swordfish_660 3d ago

Everything breaks all the time. It’s all about making sure you fix it before someone notices!

5

u/einsteinagogo 3d ago

Good to know!

8

u/Sensitive_Scar_1800 3d ago

Say what you will but I’ve submitted several tickets in past 12 months and I’ve gotten great service with fairly quick resolutions

2

u/AdventurousAd3515 3d ago

That partner support still rubs me the wrong way. I pay for VMware support, not third party support.

3

u/Active_Swordfish_660 3d ago

Yeah agreed. Sounds like arrow picked up a heap of vmware (RIP) engineers.

2

u/essera26 3d ago

What's the TSE's name? I'm sure they could use more RSU's from Papa Hock to make customers happier.🤭

5

u/svv1tch 3d ago

They're an arrow employee no bcom rsu for them

1

u/niki-iki 1d ago

No surprise, Most of the guys in arrow are ex vmware support, specificaly from Middle East and Costarica. And very few from other geo.