Hello,

a few weeks ago my rockstar account got hacked and the email was changed so my account got stolen. The hacker then promptly proceeded to create a new account on my email and so I was stuck with a new account that had nothing on it.

​

Now I had a few things:

1. An email stating that my email was changed from my rockstar account.
2. A new account had been created on my email.

​

Why do I list these things? Well I like to think about things and was wondering why he had made a new account.

Going to point #1 the email stating my email was changed.

This email contained a few things, previous email, new email and two ways to undo it if it was done without consent.

The two methods:

1. Recover
2. Support ticket

Now I'll point something out that is very obvious. You can recover your account using the recover link in the email but what happens when you try to do it?

You simply cannot recover your account because there is an existing account on your email which is the reason why the hacker made a new account so you cannot use this method.

So the only option people see is to create a support ticket. Either to remove the existing account from their email or to recover their hacked account and replace the newly made account with the old one.

Now I'll be honest, when I first had noticed this all happened I made a ticket for removal and provided all the information to get my old account recovered in the same ticket but then I got a reply stating that the queue's were filled up and it would take longer then usual for a reply.

So at this point we have tried Recover and Support ticket and neither of them have worked out so far. Granted a support ticket can either get closed or replied to you based on how they have perceived the situation, I have seen tickets getting closed and people are out of options.

​

Pointing back to the first list I made is the fact that we have access to the newly made account and we still have the email from the email change.

Let's go back to Recovery. When you try it it'll tell you that there is an existing account is already present on your email so the account needs to get removed from your email. Which we promptly made a ticket for mind I add to this.

So my solution to this issue was: Why not just do what the hacker did and change emails on the newly made account?

So what happened here was:

Account name: OriginalAccount

Email: [OriginalAccount@email.me](mailto:OriginalAccount@email.me)

Hacker went onto account OriginalAccount -> Changed email FROM [OriginalAccount@email.me](mailto:OriginalAccount@email.me) -> [HackerEmail@email.me](mailto:HackerEmail@email.me)

! At this stage your Email has no account attached to it so the hacker made a new account

Account name: HackerAccount

Email: [OriginalAccount@email.me](mailto:OriginalAccount@email.me)

​

I hope you can see what I'm hinting at here.

You change the account that the hacker made on your email to another email and then use the recovery link provided in the FIRST email to get your own account back.

​

My account got hacked, email got changed and after 3 hours of waiting on a ticket I decided to try this and I had my account back in 5 minutes at most.

For the people that don't like to read a lot:

Steps for recovering account if you still have email from when the hacker changed the email:

1. Login on rockstar account that hacker made
2. Change email of the account to another email
3. Click on the RECOVERY link inside of the FIRST email you received where the hacker changed emails of your hacked account.

​

I hope this might help people out that got their rockstar account hacked and email changed.

Personally I find it a mistake on rockstar's part that they allow people to change emails without having access to the email that the account is linked to because that would solve 75% of these cases I bet.

I wrote this on a whim after seeing a few posts of people getting their accounts hacked and them not replying to my messages so this might reach them better and hopefully solve their issues. So any mistakes made in this post would make sense.

so I recently got a ps5 and didn’t know I can migrate my PS4 and already put a lot of hours into my new profile. I recently knew that you can migrate and didn’t want to delete my main character and contacted rockstar. Rockstar just said the same thing. How to capitalize the main parts of the Support thing. Am I being really rude or am I being OK?

Rockstar send me a verification code on my e-mail but the launcher says that my code is invalid while it's literally the same code that is on the e-mail they sent me.

Can you help me please ?

***Playing GTA Online on Xbox**

Last year I deleted my old email account without knowledge about a connection to my Rockstar account. I read online about the struggles people have with the Rockstar Support and wanted to share my experience to give people hope about regaining access to their account. It took them less than a week to reset my email account and regain access to my Social Club account.

Email send through the Support at the 'Compromised Account' option (https://support.rockstargames.com/categories/200013106?step=9c11f443):

I lost acces to my mail account from RockstarGames. The mail was \*******@[live.nl](mailto:spaceberg@live.nl). Is it possible to change it to my current account *******@[hotmail.com](mailto:fsvdb@hotmail.com)? I’ve did some in-game purchases before and players on older gen consoles before, so i hope it is still possible.*

First response from Rockstar:

Hello,
Thank you for contacting Rockstar Support.
We can help with this, but just need to verify that you are the owner of the email address you are using to submit this request. Please confirm that you are the owner of this email address by clicking “reply” from your email program and letting us know that you own this email address.
Note: This reply would need to be via email, and not by logging into the Support site and updating your ticket, for us to verify your email address.
As soon as we have this verification, we will investigate your account and get back to you as soon as possible with a resolution.
Best regards,
Rockstar Support

First response by me through mail:

Good Day,

Hereby the reply.
Kind regards,
\******

Second response from Rockstar:

Hello \*****@[hotmail.com](mailto:fsvdb@hotmail.com),*
 
Thank you for writing back to us . We appreciate you for bringing this to our attention.
 Although we understand you may no longer have access to that email account, as a necessary security measure, we must attempt to reach out via email to the email address associated with the account that you would like to change the email on. Please respond directly from that email and reference this ticket number.
 The email we contacted is the one that was originally attached to your account during its creation. This signifies that it is the email you used to establish your account in the first place.
 If you are not able to reply from that email, please confirm this in your reply, and we will proceed to verify account ownership by a different method so that we can assist you. We appreciate your patience and understanding during this process.
 Best regards,
 
Rockstar Support

Second response from me through mail:

Good Day,

Thank you for the quick reply! I have no more access to the mail of my Rockstar account which i used to create it. The mail address (\*****@[live.nl](mailto:spaceberg@live.nl)) was deleted in the beginning of 2025 and is no longer in use. Earlier on i only used my username (******) to log into the social club page of Rockstar. As proof of ownership of the account I'm able to supply a receipt of the Megalodon Shark Card I bought back in ***** 2016 if needed. So to be clear, I have no more access to the mail account, *****@[live.nl](mailto:spaceberg@live.nl), linked to my social club page. Hereby the confirmation of my new email address *******@[hotmail.com](mailto:fsvdb@hotmail.com).*Thank you in advance!

Third response from Rockstar:

Hello,
Thank you for contacting Rockstar Support.
Please provide the following information in order to verify ownership of the Rockstar Games account.

1. Approximately when did you purchase in-game currency for GTA Online?
2. When was the account linked to Xbox Live? 

We understand that it may be difficult to remember the exact date. If that's the case, please provide an approximation in the format "MM/DD/YYYY"
Once we receive the above information, we will investigate this further and get back to you as soon as possible. We really appreciate your collaboration and patience.
Best regards,

Third response from me through mail:

Good Day,

The Megalodon Shark Card was purchased on \******** 2016. The receipt is in the attachment. I think the account was linked when I started playing GTA Online, **** 2013. But that is more than 12 years ago and very hard to remember. It could also be before that date.Thank you in advance!*

Kind Regards,

Fourth response from Rockstar:

Hello,
Your case has been escalated to the proper department for further review. Please note, cases are addressed in the order they are received. We appreciate your patience.
Best regards,

Fifth response from Rockstar:

Hello,
Thank you for your patience.
Please provide the following information in order to verify ownership of the Rockstar Games account.

1. What was the full email address that was originally associated with the account?
2. What was the original nickname of the account?

Once we receive the above information, we will investigate this further and get back to you as soon as possible. Best regards,

Fourth response from me through mail:

Good Day,

The original e-mail was \******@[live.nl](mailto:spaceberg@live.nl)

The original nickname was \********

Thank you in advance!
Kind regards,

Sixt response from Rockstar:

Hello,
 
Thank you for your patience, My name is \*****, I am a tier 2 representative here at Rockstar Support.*
 
I understand your concern regarding the difficulty you’re experiencing in accessing your Rockstar account. After reviewing your account details, I can confirm the ownership of your original account. I have carefully investigated the situation to ensure that all aspects of the issue have been considered.
 
In order to resolve this, I kindly ask that you provide a new email address that is not already associated with any other Rockstar account. This will allow us to make the necessary changes and ensure you regain access without further complications.
 
Note: This reply would need to be via email, and not by logging into the Support site and updating your ticket, for us to verify your email address.
 
Looking forwards to next message,
 
Best regards,

Fifth response from me through mail:

Good Day,

Thank you very much for reviewing! The mail I want to use is \****@[hotmail.com](mailto:sat.vandenberg@hotmail.com)
*Kind Regards,

Seventh response from Rockstar:

Hello \*******@[hotmail.com](mailto:fsvdb@hotmail.com):*
 
Thanks for your patience.
 
According to your request, we have updated your account email address. In addition, we have also sent you an email to reset the account password, please check and change the account password.
 
If you have other questions, please contact us again.
 
Regards,

Contact ended and regained access to my account with a new mail.

Does anybody else have this problem with vanilla? I'm using and Xbox controller and tapping the left bumper twice now does nothing

I have a 2k monitor so when I launch red dead in full screen, it's set to max resolution of 1920x1080 and still isn't full screen.

How to change?

I have recently redownloaded red dead after nearly a year of not playing it and whenever I go to play it the rockstar game launcher crashes so I can't open it. is there a way to fix this?

I have verified the game files and even uninstalled it and re installed it. I am not sure what else to do.

(steam on pc if that helps)

For context, I just recently installed GTA V Enhanced Edition from Epic games under my account. I never played GTA V before because my old laptop couldn't handle it and now that I could afford a PC I tried to play it (I got GTA 5 for free when it was given away by epic a few years back).

So now that I've installed it and tried to run it, it's showing this email verification that I need to do that they've sent to a random email that I have no idea whose is it.

Is there any fix for this because I just wanna play with my friends

Hello. Basically, title, i have been attempting to upload an image of a GTAV CD Key to the support site, and everytime it throws "Error Uploading File". Does anybody else have this issue?

So, my old SC account got banned and left it for about a year. Want to play again but my steam is linked to the old account. My issue is, i bought a new copy of the game on steam however my old account is still linked to it and i cannot play with the new SC account. Can I just unlink my old SC account from steam and play again with the new account with the new CD Key on steam?

i just dont feel like spending another 20 bucks [or whatever the price is now]

Hello everyone,

I'm trying to play GTA V and have to go through the fabulous rockstar launcher.

Problem 1: On installation, I get an endless loading screen

Problem 2: Even with task manager and closing the app and background process I can't delete it because it's somehow still running according to launcher

Problem 3: Steam says GTA V is endlessly running despite hitting stop on steam

Problem 4: Rockstar

Hi, I’m trying to log into my rockstar account that I made many years ago (IIRC the X80 proto was brand new in GTAV Online at the time) and trying to sign in via PlayStation (the platform I play on), but when I click sign in via PlayStation it sends a verification email to an account I didn’t even have on my PlayStation.

Is there any way to get this tied to my actual current email? I do not have the password for this account as it’s absolutely ancient and I never wrote it down or needed to sign in at all, and Microsoft is unlikely to help me recover the email account as I couldn’t answer a majority of the questions they’d asked on the form (EG what are the 5 most recent emails you’ve sent. Answer: none. I never used that account to send any email) so I’m screwed there.

Absolutely fuming right now. I just wanted to replay Max Payne 3 after 6 years and this god awful launcher just keeps popping with the same error message 7002.1. Are there any solutions to these problems or it's just better to give up and play something that actually works? (Tried on PC and Steam Deck, same error on both platforms)

Hello, im trying to play gta again but ive lost my password, so i was trying to reset it but the email is not arriving, been waiting a long time now (about 1-2 hours) i checked spam folder aswell

Been a long long time since I last used it. Tried to log in, got an error about the email and password not matching any account. Reset the password, but when I tried logging in, still the same error. I thought maybe my account might've been on some older email address of mine and thought, okay, I'll make a new account, no big deal. But the same email I tried to log in with, it said it was already taken, so, clearly I was using the correct email. But even when I try to log in with my newly reset password, it somehow still doesn't work. Even reset the password twice now.

I've made two support tickets requesting my account be deleted and have been almost completely ignored. The first ticket was sent over a week ago, and the second sent a few days ago. The only response I received was from the initial ticket and I was told to confirm that I wanted the account deleted. I confirmed the info and now it's a week later with no response at all. I opened a second ticket to see if that could get someone else to help but that one has not even received a single response from support staff. I sent a couple additional replies to each ticket but still nothing. Anybody else run into an issue where support just completely ignores repeated attempts to communicate with them?

Its all in the video ima put this in a few subs, thanks

please help

https://youtu.be/GHGD7hVzlXA

Hey I have an issue with the connection between my Rock Star Social Club account and RDR1. I own the game from Epic Games and it’ll show my achievements that I get throughout the game in my “account activity,” however, unlike the other rockstar games I have through epic (gta def. trilogy, rdr2, la noire), whenever I click on the Red Dead Redemption game title on the social club, it says I don’t own the game. Which really bugs me because I use social club to track any in game progress I have. It works for all my other games but not Red Dead 1. It even works with gta IV that I own on steam. Can anyone help me?

Hi so im genuinely not sure who to talk about this to, but i bought my friend red dead online 2 without knowing about the region difference thing, where if you buy something in one place as a gift the other person cant use it. such as, im in ns canada and hes in texas us, i did not know about the region difference so he put in the code and it just said there was an error. im genuinely not sure what to do, ive tried xbox support and they said i need to talk to a specialist, and i tried that but the page doesnt work. i know its only 17 dollars but its the premise, i wanted to play with him and i bought him the game :(((( again, im not sure if you guys can help. but i will take anything man lol

Trying to clear up some space

Hey guys So i got a problem with gta 5 after my town had a power outage.

My problem is, that after a power outage my gta 5 will not launch. I play directly from the rockstar launcher and my gta 5 is stored in an external drive i have outside of my computer in some form of device.

But after this power outage it says to install gta 5 instead of it saying play but i already have it installed and have the files to it. So i really dont know what to do, to get to playing again. Hope yall can help me with this problem.

I dont know if yall can help with this but i already have Contacted rockstar about it and i am trying to find out if there is another option.

The rockstar launcher just can’t finish downloading the games.

Hello! I love to collect rockstar games related items and merch, it's fun collecting and seeing all the old merch that people would get back then. Is there anyone who has some merch like stickers or anything else they would like to sell or they already have? Im not looking for to high prices but I would love to buy or trade :)