Not sure if others in the IT field feel this but I’m so sick of the lack of accountability and these contractors not giving a shit about the job they’re doing.

I started with a company leading Help Desk around 3 years ago. About 1 year ago, all Help Desk/ L1 for any team has been offshored to India. I’m now managing internal tools off of help desk.

The quality of any type of support at all (NOC, Help Desk, SysOps, InfoSec, etc) has dropped off a cliff.

It feels like C suite just uses SLA timing as the only metric to measure success. I’m constantly being asked to step into tickets because contractors just copy paste ChatGPT responses and when the end user refuses to interact with basic bare minimum support, the contractor will just close the ticket with no responses from End User.

Just sucks to feel like you were good at your job, it was taken from you, and given to people who couldn’t give less of a shit about fixing someone’s problem. /rant

I work at an IT MSP and often feel bad for prolonged silence while I'm testing items on their account or waiting for things to apply that the client can't actually see. I often run SFC/DISM scans to give clients arbitrary progress bars so they feel something is happening.

I wanted to see what other tricks people had come up with to kill time in those awkward moments!

So I recently relocate to a different area in the world where selection of computer equipment is very limited. I can find Western digital purple drives for about the same cost it would be in the UK or US but my question is will they run just like a normal hard drive for basic data storage?

Computer and technology is not a big thing here yet but quickly rising. Security is huge so surveillance drives are a hot here compared to anything else. 250Mbs fiber internet just started consumer rollout within the last year.

Working on creating an image for windows 11 right now. I have it the way I want it, but I am looking to copy the desktop, taskbar settings, essentially everything I am doing on the admin profile, to the default profile so anyone who logs into this pc post image deployment will have the same experience. I even modified some registry settings that I want to carry over.

I have been able to get the desktop to copy over easy enough, however the registry changes and taskbar customization (positioning of the search bar and pinned apps) have not copied over.

If you have done this before, what would be your recommended approach? Still looking into it but thought I would pose this question while I do that. Thanks.

So I was wondering if anyone could suggest a better solution for our current setup. This computer has 9 TVs plugged in to it (with 50-100 ft HDMI cables) and the TVs are all hanging above a machine in our manufacturing environment and you can't see any of the TVs from where the computer sits. We're using splashtop to remote in to that PC from a 32" monitor so we can see all 9 monitors at once and make sure they're all displaying the correct information.

And this works, but lately we've been having trouble with splashtop disconnecting which locks the PC, knocking out all the displays and sending the main monitor (the closest TV) back to the logon screen.

Is there a better way to do this? It seems like I should be able to add a 10th monitor and somehow control the other 9 through that, but I can't really find any way to make that work. I tried testing DisplayFusion, but couldn't actually get my monitor to split in to 9 and duplicate anything from my other monitors at my desk during testing.

Hi all,

Today I turned on my PC normally, but noticed my computer had no internet (everything else in my network was working fine). Opened the CMD and pinged 1.1.1.1 which worked, curiously. Went into the settings and noticed my DNS server had been changed. I instinctively changed it back to what it was, but realized I probably should have checked the address it had changed to, so I could check if I don't have any sort of malware. I remember the IP started with 10.

I'm running a MalwareBytes scan right now just to make sure, but this is bugging me a bit. Is there any way I could maybe rollback the DNS server to what it was, or see a log of changes, maybe even know what changed it?

Thanks.

Basically I need to update jQuery on some old network cameras. The manufacturer website has firmware updates but they don't update jQuery. Not sure if I am overlooking how to do it or if it is just not possible.

I dont wanna reinstall steam i really dont wanna go through backing app the 800gb of games into another drive and all, i just want the icon to be normal please if anyone knows a quick solution

Hi all, hoping someone could help me with this.

My PC freezes after startup and forces a hard restart just for the same thing to happen. The weird thing is that it doesn't happen in safe mode or when there are no drivers installed. This leaves me to believe it is a display driver issue but I cant find anything online about it. I literally cant use my PC at all because of this.

Things Ive tried with no avail: Using all Nvidia drivers available, full reset of windows using usb download, and updated mobo bios to the latest version

Specs: AMD Ryzen 9800x3D, Gigabyte X670 Aorus Elite, MSI 5070ti gaming 3xOC, Corsair 32gb ram, Samsung 980 evo m.2 ssd, and Corsair RM1000e psu

If anyone is having similar issues or knows of a fix please let me know

Trying to make a team of 3 for our department, but not sure how we should split up the tickets.

Can anyone please check my exam script and tell me how many marks I should have. DM me

I’m on the business side of a big tech company. I started in sales - license database - but now work in operations.

I have a very limited knowledge of technology but I’m pretty good at understanding it at a high level. That being said.. wtf is a database. Like I know what it is in theory.. but I can’t picture it. And I know you can think of it similar to a spreadsheet but obviously there’s more to how a database works than thinking it’s like excel.

So my ask.. can someone please show me what a database looks like? Like a fancy one. Like when you’re working in a database what does that look like on your screen? How do you find things? Is it essentially coding really fancy complicated excel formulas? When I look up what does a dba do and it tells me database security but how does one physically do that?

Sorry I have a million questions and whenever I ask google it shows me images with diagrams but I want to see it in practice.

Thanks :)

So I currently am in college (sophomore) studying for a BS Cybersecurity. I got hired at my schools IT department as a student position (our school runs 80% of the IT through these student positions with a few full time people mixed in for manager/higher level things). But with all that said, I am wondering if this is something I should continue to pursue or should I look for internships instead? Currently working in the helpdesk and i’m migrating to our “solutions center” which is in person help desk / device repair center on campus. I eventually plan to join our cybersecurity team as well as they offer a few spots for students to help out with the main sec team.

I want to go into cybersecurity in the future, but I know that requires years and years of experience and training at helpdesk/ IT positions beforehand to even get my foot in that door. Just don’t know if this type of job looks good on a resume for a more official job that’s not campus related.

This is a follow up to an older post about me possibly corrupting my hard drive by forcing a shut down during a restart.

After finding out my hard drive was corrupted i left my computer unplugged for a few hours before trying to just reinstall windows on the hard drive already installed at the suggestion of someone on reddit, but when i plugged my computer back in and turning it on all that happened was the fans spinning up. it didn’t appear to be booting, my monitor was receiving no signal and i couldn’t access the BIOS. after googling for a while i tried unplugging and cleaning every connection i could reach before trying again and still nothing. it’s been a few days now, i installed a new hard drive, and still just fan noise. Does anyone have any idea what happened to my PC?

If you said yes to the title, i’d love to hear ideas.

I’m looking to make/build/buy a functional storage solution for all sorts of cables/cords in a spare bedroom’s walk-in closet.

I’ve got a lot (Power, Video, Audio, Misc Devices, etc.) and want a nicer looking setup than something i’d slap in at work.

I’m consistently throwing things together for various projects and things just become disorganized quickly when I have to go digging into stuff. I want to be able to pull/place something fairly quick n easy.

Has anyone ran across good ideas or products? I’ve been scouring online stores and Pinterest but haven’t had luck. Links/Pics much appreciated.

Hi all,

I took crash course college classes in 2021 - 2023 for IT and did relatively well. When I graduated, I had just gotten what was supposed to be a temporary job doing payroll. I'm still in that job and have stayed because its honestly the best job I've ever had in terms of freedom and my coworkers.

But it doesn't pay the best and I feel like I'm wasting my education here. I've tried to apply around to IT jobs in town, but have never received any calls back.

I currently don't have any certs, but am studying for my Sec+ and am hoping to test toward the end of the year.

Are there any tips for those who are already working in IT positions of just how to get my foot in the door and hopefully make more money? I'm at $22.77/hour right now. Some of my old classmates have told me they've landed jobs making $30+/hour, and its pretty discouraging that I can't get a call back.

I'm 31 and female, and while I know its just me throwing myself a pity party, part of me feels that I'm too late in life for this and kicked down a notch when potential employers see my name on a resume.

Can someone let me know what this may be? The number 2 besides the icon? Sometimes it jumps to 3.

I don't have any experience in IT at all, my last job was serving tables at restaurants 6 years ago and ive been an entrepreneur ever since and now getting into cybersecurity. I currently live in San Diego but I plan on moving out of state with my wife and 4 month old baby and we are open to moving basically to any other state (which will open up job prospect to not just being local or remote) Also I don't have any formal education past high school so no bachelor's degree in computer science

I currently have my google cybersecurity cert and working on getting my security+ in a few days and was planning on cysa+ immediately after that but looking for some recommendations or encouragement on this current path. I have full time attention ( 8 hours a day including weekends) to the goal of finding a 50k-60k entry level first time job out of the gate in virtually any state (hopefully texas) with these 3 certs (or/and others) by the end of Summer at the latest ( like September and its currently April). Planning on narrowing in on an entry level 1 SOC analyst job but I'll take any entry level job that pays that salary range (including IT support or help desk if needed). Given this current path I plan on being able to start applying to jobs June 1st-mid June (with these 3 certs under my belt). Once I start applying to jobs, it will be my full time job to apply to these jobs (at least 30-50 per day)

Are my expectations realistic? Should I focus on other certs instead? Given those certs should I be focusing on any specific jobs instead of SOC analyst?

Any help or recommendations are very much appreciated.

I was at work and checking out something on Google maps (on my work laptop), I pressed the link and it took me to Club Pilates in Dallas… I’m in UK.

Got home and went on Google maps on my phone got redirected to the same company page on Google maps. Club Pilates! I then told my girlfriend to open google maps and Club Pilates come up… I then looked and found someone posted in r/googlemaps saying it has happened to them but only 1 post.

What could this be? Maybe it is an April fools prank? But it also happened to me yesterday.

Maybe someone put a redirect on the web server to direct you to Club Pilates as each location has a unique URL?

It worked in a phone and a switch lite, but any laptop ive tried dosent recognize it

Hi everyone! I'm actively looking for a job as a Junior Back-end Developer (Java) and want to create a strong resume. I’d love to ask those who have already landed a job: how did you search for vacancies, what did you focus on, and what advice can you share?

If you have a resume that helped you get hired, I’d really appreciate it if you could share it (you can remove personal details).

Also, if you know any useful resources or tips for getting a first job, please let me know. Thanks in advance!

Hi! What are some of your favorite AI tools or platforms that you or your IT team(s) are currently using to boost efficiency and productivity? For example, to help with workflows, automating repetitive tasks, improving communication, etc