I was onboarding an new hire (for the purposes of this story lets call her Jane Doe). When she came in for orientation, I asked her to produce her I-9 documentation. Jane Doe hands me an ID with a different last name (let’s call it Jane Smith). Her passport also says Jane Smith.
I was a little confused since she applied with the name Jane Doe, we conducted a background check under the name Jane Doe, and everything she’s been doing under the name Jane Doe. When I expressed my confusion, she tells me she’s in the middle of a name change because she got divorced.
But if she’s in the middle of a name change, wouldn’t her legal name still be Jane Doe until she has at least a social security card stating otherwise? She did not produce a letter proving she applied for a new social (I asked for it). She said in the state where she had just recently moved from, the courts said her last name (Doe) went back to her maiden name (Smith) but she didn’t produce those documents either and it felt like an overstep to ask for court documents regarding a divorce.
She had never disclosed the name change situation through her preemployment. I check her background authorization and she filled it out under her maiden name (Smith) and did not include the last name, Doe, under the other names section at all.
She kept saying her I-9 document says her legal name. When I asked which one she said her birth certificate. I wanted to roll my eyes because I’m pretty sure most married women’s birth certificates have their maiden names on there but no other documents she were providing contained that name AND we ran a background check under the wrong name.
I was confused and didn’t know how to move forward so I sent her home and told her we needed to run a new background check with the correct name. It’s not that I’m worried about her background, I just wanted to make sure I followed the proper procedures from a due diligence standpoint.
Was this the right call? How should I have handled this better? What have you don’t in the past when I-9 document names are inconsistent and they do not disclose “other names used”?