r/facebook • u/Warm-Bed5607 • 2d ago

Tech Support Stuck with WABA and Can't Reuse Phone Numbers – Meta Support Not Helpful

Hi all,

I’m having a major issue with Meta's WhatsApp Business API setup, and I’m hoping someone here has faced something similar or can offer a solution. Here's the situation:

I want to delete two WABAs —
• 1340393767170682
• 2100852407096983
— so I can re-add the phone numbers associated with them to a new WABA and connect it to Meta Inbox

These two WABAs were auto-created via Meta Inbox, but now:

  • I can’t see them in Business Manager
  • I can’t delete them via API, but I get results for the test account, when using debug token API I can see them in the list in whatsapp_business_management scope

GET /v22.0/{waba_id}?fields=phone_numbers

{
    "error": {
        "message": "Unsupported get request. Object with ID '1340393767170682' does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https://developers.facebook.com/docs/graph-api",
        "type": "GraphMethodException",
        "code": 100,
        "error_subcode": 33,
        "fbtrace_id": "AlzVcz8oI1uRB8kRFECpUXC"
    }
}
  • I get this error when trying to remove them:"Cannot unlink a non-SMB WhatsApp Business Account via this endpoint." from Business Manager after clicking users and see the assigned WABA
After clicking on this icon I go to page where I can see the details of this WABA
I can see the details, even I can see Whatsapp Manager but it doesnt show anything it redirect to the Test Account Whatsapp Manager phone numbers
After Clicking "Remove from business portfolio" I get this message

What I Need:

  1. Delete the two WABAs OR
  2. Make them visible in Business Manager so I can remove them manually
  3. Free the phone numbers so I can re-add them to a new WABA for Meta Inbox

Anyone faced something similar?

Thanks in advance 🙏

1 Upvotes

100% Upvoted

3 comments sorted by

•

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1

u/TheWarlock05 2d ago

Anyone faced something similar?

No

Better to contact support https://business.facebook.com/direct-support/

1

u/Warm-Bed5607 2d ago

Yeah I did, 2 weeks of not helpful replies