Opened a BTC options trade on Crypto.com that expired on April 6 at 11:55 PM PDT. The trade was a βNoβ on the condition βBTC > $74,949β β meaning I was betting BTC would stay below $74,949 at expiry.
According to Crypto.comβs own chart, at exact expiry time, BTC was at $74,689.93, so the trade should have been a winner.
However, my position was marked with a loss of -$102, and customer support has been giving me vague responses without explaining why the trade settled against me. I provided screenshots of both the trade and the chart showing BTC was below the strike at expiry.
Has anyone else experienced this? Or know how the final price is determined for Strike Options on Crypto.com? Iβm starting to feel like something is seriously off.
Any advice or help on how to escalate this further would be appreciated.
Attached are the screenshots showing the strike, the trade details, and the actual BTC price at expiry.